This error means that a session is missing for your user account.

The most common cause is a user attempting to log in through a bookmarked login page that has expired.

The user should be accessing the '/authorize' endpoint through a redirect (typically provided by a login button).

This could be resolved by setting a default login route to redirect users who are using a bookmark.

This can also happen if the user begins authentication in two browser tabs, logs out of a tab that has successfully authenticated, then attempts to complete authentication in the other tab.

Refrain to use a bookmarked CR login page link inorder to get in.

Make sure there aren’t multiple authentication session in two browsers tabs.

Open an incognito window browser -> enter the https://cloudranger.druva.com/ login URL

And here you will now be able to login with the new reset credentials.