All CollectionsKnowledge BaseKnowledge Base - Native WorkloadsTroubleshooting - AWS WorkloadsTroubleshooting - AWS Workloads69 articlesRestore of AMI not working as Private IP is not within the valid subnet rangeRestore of an EBS Volume as an instance gets stuck in the CloudRanger ConsoleManual and scheduled backup jobs are not running with cloud rangerSnapshot and instance names do not matchTroubleshoot Archive to S3Unable to create a snapshot as the database instance is not in available stateRead only admin cannot enable MFARules Per Security Group Limit ExceededUnable to generate reports on CloudRangerUnable to power on the instance using server scheduleUnable to configure verification pageUnable to activate Windows license after restore as an instance from snapshotUnable to specify Environment Mappings while creating a DR policyUnable to update CloudFormation stack "The specified bucket does not exist"Unable to populate KMS keys for encrypted instances while trying to copy to secondary regionUnable to open files after restoring snapshots of Windows EC2 instanceUpdating CloudFormation stack gives error: CloudRangerInitializeSNSProvisionerUpdate of CloudFormation stack fails with error: "CloudRangerInitializeSNSProvisioner" - CREATE FAILEDVPC Cloning failsZapier Integration will not be fired due to the current planCloudRanger EC2 Restore Fails with Error: 'Created by application' is not a valid tag keyCloudRanger EC2 Restore Fails with Error: 'Created by application' is not a valid tag keysFailed to Register Azure Subscriptions Due to Policy Restrictions and Insufficient PermissionsEC2 backups deletion failed with error: "The backup cannot be deleted as it is the most recent snapshot in Storage and is required to process the next backups for this resource."EC2 backups deletion failed with error: 'The backup cannot be deleted as it is the most recent snapshot in Storage and is required to process the next backups for this…Standalone EBS Exclude Rules Fail to Exclude Volumes When Parent EC2 Instance Is Included in Backup PolicyStandalone EBS Exclude Rules Fail to Exclude Volumes When Parent EC2 Instance Is Included in Backup Policy.AMI backups fail with instance does not have a volume attached at root errorBackup to Druva Cloud fails at the step "aws/monitor/btdcbackup" with the Error: "Failed to prepare backup sources"Adding Client Credentials fails with the Error 'Credential with this name already exists. Provide a unique name'RDS Backup Fails When the Instance Has More Than 100 Manual SnapshotsCannot add resources to DR PlanCloning an Environment in CloudRanger fails with Error "The vpc 'vpc-aaabbb111222' has dependencies and cannot be deleted. Resource handler returned message: "Request limit exceeded"Deleting an existing Environment in Druva CloudRanger fails with the following error: Cannot read property 'stack_name' of nullDeleting an existing Environment in Druva CloudRanger fails with the following error: Cannot read property 'stack_name' of nullCloning an Environment in CloudRanger fails with: "One or more errors occurred: The maximum number of addresses has been reached - "The vpc 'vpc-111222333444' has dependencies and cannot be deleted."EC2 backups with VSS enabled fail in CloudRanger with the Error 'An error occurred in the SSM command. no AMI was created'Copying images of EC2 BillingProduct codes to another AWS account failsFailed to create a snapshot - SSMCommandInvocation - ExecutionTimedOutEC2 Instance Backup Failure at aws/monitor/consistentinstancesnaphotEC2 Instance Backup Failure at aws/monitor/consistentinstancesnaphotInstance does not have an AMI within its timeframeHow to increase the page size output result for the CloudRanger event APIRDS Backup Failure - Database Instance Not in Available StateRDS Backup Failure - Database Instance Not in Available StateMulti-Factor Authentication failure with invalid security token errorFLS Index Job fails in CloudRanger with the Error: "The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, region, and operating systems."FLS Index Job fails in CloudRanger with the Error: "The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about…File-level search jobs fail with no default VPC for this user errorEC2 VSS Backup Fails with "Cannot call a method on a null-valued expression"EC2 VSS Backup Fails with "Cannot call a method on a null-valued expression"RDS Cross-Region Backup FailureRDS Cross-Region Backup FailureEC2 backups fail with AWS Tools for Windows PowerShell is not installedDR Job Fails with Error: “Tag values may only contain unicode letters, digits, whitespace, or one of these symbols: . : / = - @”DR Job Fails with Error: “Tag values may only contain unicode letters, digits, whitespace, or one of these symbols: . : / = - @”Login Error Couldn’t complete your authentication requestExecuting the backup policy fails with error “No policy found with that id in this Organization”FLS indexing jobs are failing with Instance terminated early errorPassword is not available the instance was launched from custom AMI or the default password has changedPassword is not available the instance was launched from custom AMI or the default password has changedEC2 Consistent AMI Backups Failing with 'Failed to Run Commands: Exit Status 1'EC2 Consistent AMI Backup Failure Due to Name Resolution ErrorEC2 Consistent AMI Backup Failure Due to Name Resolution ErrorBackup Imports Failing: Automated RDS Snapshots Cannot Be DeletedBackup Imports Failing: Automated RDS Snapshots Cannot Be DeletedBackup Failure Error: "Failed to Sign Request: Unable to Retrieve Credentials"Backup Failure Error: "Failed to Sign Request: Unable to Retrieve Credentials"CloudRanger DR failover job failing with “The requested configuration is currently not supported”CloudRanger DR failover job failing with “The requested configuration is currently not supported”Understanding Disk Usage Discrepancies in CloudRanger Backup ReportsUnderstanding Disk Usage Discrepancies in CloudRanger Backup ReportsUnable to extract large .tar.gz files downloaded from File Level Recovery (FLR) operations on Windows machinesUnable to extract large .tar.gz files downloaded from File Level Recovery (FLR) operations on Windows machinesEC2 AMI Restore Fails with Error "More than 50 Tags Specified"EC2 AMI Restore Fails with Error "More than 50 Tags Specified"EC2 AirGap backups failed with "Failed to ListSnapshotBlocksBasic" API error.EC2 AirGap backups are failing due to a persistent "Failed to ListSnapshotBlocksBasic" API error.EC2 restore failures with errors during snapshot creation. The failure is typically related to EBS encryption settings in the AWS environment.EC2 restore failures with errors during snapshot creation. The failure is typically related to EBS encryption settings in the AWS environment.Restore settings not populated during restore for EC2 instance when Backup not created by CloudRanagerRestore settings not populated during restore for EC2 instance when Backup not created by CloudRanagerCloudRanger Login Error – “You do not have access to any Organizations in CloudRanger”CloudRanger Login Error – “You do not have access to any Organizations in CloudRanger”Cross-Region Restore Fails for Marketplace-Based EC2 InstancesCross-Region Restore Fails for Marketplace-Based EC2 InstancesEC2 Backup Failure due to Invalid Instance Profile NameEC2 Backup Failure due to Invalid Instance Profile NameRDS Air-Gapped Backup Failure with Error: “Copying unencrypted cluster with encryption is not supported”RDS Air-Gapped Backup Failure with Error: “Copying unencrypted cluster with encryption is not supported”Backup Failure Due to AWS Tag Policy ViolationBackup Failure Due to AWS Tag Policy ViolationS3 Restore Job Completes with Errors (AccessDenied) Due to KMS Permissions (Error Code 0)S3 Restore Job Completes with Errors (AccessDenied) Due to KMS Permissions (Error Code 0)S3 Backup Fails with "Files missed/skipped from backup"S3 Backup Fails with "Files missed/skipped from backup"S3 Backup Failure Due to Missing Encryption AuthorizationS3 Backup Failure Due to Missing Encryption Authorization
