Overview
This articles explains how to troubleshoot issues with Phoenix TurboTier.
Traceback
In the logs, you will see the following error.
[2015-11-09 11:41:01,404] [INFO] Error Connecting to cache server. Error:Request not found. (#100000052) Retrying...[9]
[2015-11-09 11:42:01,546] [INFO] Error Connecting to cache server. Error:Request not found. (#100000052) Retrying...[8]
In the corresponding Cache server logs you will see the following error.
[2015-11-09 12:38:17,634] [INFO] Invalid token has been received for client authentication. ttime:1447098001.03
[2015-11-09 12:39:17,779] [INFO] Invalid token has been received for client authentication. ttime:1447098061.25
Refer the following documents to locate the File server logs and the Cache server logs respectively.
Cause
Most likely, the TurboTier server is in an incorrect time zone i.e. the time has not been synced with the Network Time Protocol (NTP) server.
Resolution
The time zone of the Phoenix TurboTier server needs to be fixed.