Managed Services Center
Druva's cloud first MSP Program
137 articles
- Create and Manage AdministratorsThis article provides instructions on creating, editing, and deleting administrator profiles in Druva MSC.
- Role-based accessThis article provides details on administrator roles and permissions available within the Druva Managed Services Center.
- Password Policy for MSPThis article provides details on password policy rules and security configurations for Druva MSC administrators.
- Configure Idle Session Timeout for MSC portalCustomize the idle session timeout duration for the MSP administrators
- Integration with Druva MSP APIsThis article provides guidance on integrating third-party tools with Druva MSP APIs using OAuth 2.0 credentials.
- Monitor Tenant Consumption Reporting Data with Power BILearn how to integrate and monitor tenant consumption report with your Power BI tool
- Configure Multifactor Authentication for MSP AdministratorsThis article provides steps for setting up, managing, and resetting multifactor authentication (MFA) for Druva MSP administrators.
- About MSC Provisioned and Druva Provisioned CustomersThis article explains the differences between MSC Provisioned and Druva Provisioned customer models in Druva MSC.
- Manage Customer Account Access TypeThis article provides procedures for managing customer account access types and requesting temporary console access in Druva MSC.
- Manage Customer Account AccessThis article details the steps to manage, switch, and cancel access types between Managed and Restricted for customer accounts in Druva MSC.
- Create a New CustomerThis article provides instructions for creating new MSC Provisioned and Druva Provisioned customer accounts within Druva MSC.
- Product Tenants for MSC Provisioned CustomersThis article provides instructions for adding, managing, suspending, and deleting product tenants for MSC Provisioned customers in Druva MSC.
- Manage MSC Provisioned CustomersThis article provides instructions for viewing, editing, deleting, and filtering MSC Provisioned customer accounts in Druva MSC.
- Product Licenses for Druva Provisioned Customers
- Manage Druva Provisioned Customers
- Migrate customers to MSC
- Configure Security Add-ons in Managed Services Center
- AWS Region Availability MatrixThis article contains a list of the AWS regions supported for Dynamic 365 and Salesforce.
- Enable Long Term Retention (LTR) in Managed Services CenterDetailed information about the Long Term Retention
- Archive Storage for MSP
- Global5 articles
- Endpoints Reports for MSP10 articles
- Enterprise Workloads Reports8 articles
- Cyber Resilience Reports for MSP2 articles
- Microsoft 365 Reports for MSP20 articles
- Google Workspace Reports for MSP11 articles
- Chargeback and Telemetry Reports5 articles
- Dynamics 365 Reports for MSP3 articles
- Salesforce Reports for MSP5 articles
- Entra ID Reports for MSP2 articles
- Okta Reports for MSP2 articles
- Active Directory Reports for MSP2 articles
ConnectWise Integration for MSP
Provides details for configuration and management of ConnectWise
- Introduction to ConnectWise Integration- MSPThis article explains how to integrate Druva MSC with ConnectWise PSA to automate ticketing and usage tracking.
- Configure Customer Mappings for MSPThis article details how to configure Customer Mappings for ConnectWise PSA within the Druva Managed Services Center (MSC) console.
- ConnectWise Ticketing for MSPThis guide outlines how to configure the ConnectWise Ticketing feature in the Druva Managed Services Center (MSC) console.
- ConnectWise Consumption Sync for MSPThis article details how to configure Product Mapping for ConnectWise Consumption Sync within the Druva Managed Services Center (MSC) console.
- ConnectWise Deletion & Provisioning Logic for MSPThis article outlines the Deletion & Provisioning Logic for the ConnectWise PSA integration within the Druva Managed Services Center (MSC).
- Druva Alert Severities and ConnectWise Ticket Generation for MSPThis article details how Druva alert severities map to Syslog numbers and trigger ConnectWise PSA tickets.
- Frequently Asked Questions (FAQs) for ConnectWise Integration (MSP)This FAQ guide answers common ConnectWise PSA integration questions in the Druva MSC console.
- Introduction to Service Monitoring- MSPThis article introduces Druva's Service Monitoring module, a centralized hub for tracking real-time backup health and resource usage.
- Service Monitoring Overview- MSPAn overview of Druva's Service Monitoring dashboard for real-time tracking of backup and quota health.
- Data Protection Violations- MSPA guide to managing Data Protection Violations in Druva, covering active backup failures, historical trends, and granular troubleshooting details.
- Quota Violations-MSPThis article provides an overview of tracking real-time resource and storage quota breaches in Druva.
- Data Protection Rules- MSPThis article guides you through setting up Data Protection Rules in Druva to monitor backup thresholds and alerts.
- Quota Management- MSPThis article guides you through configuring resource limits and quota alerts in Druva.
- Subscription Management- MSPThis article guides you through configuring automated alert email notifications in Druva.
- Quota Management with ConnectWise- MSPThis article explains how Druva integrates with ConnectWise to automatically create and update PSA tickets for quota violations.
- Introduction to ServiceNow Integration- MSPThis article details the ServiceNow Integration available within the Druva MSC console for MSP.
- Configure Customer Mappings for ServiceNow- MSPThis guide covers Configuring Customer Mappings for ServiceNow in the MSC console
- ServiceNow Ticketing for MSPThis article covers the ServiceNow Ticketing setup within the Druva Managed Services Center (MSC) console.
- Druva Alert Severities and ServiceNow Ticket Generation- MSPThis article explains how Druva alerts map to Syslog severities and trigger ServiceNow tickets.