Druva

Managed Services Center

Provides information on latest available updates made available to MSPs.

Release Notes - Managed Services Center

MSP- Deprecation of Optimized for efficiency for Outlook email backup

Release Details - Managed Services Center

Learn various ways to sign in to the Managed Services Center

Sign in to Managed Services Center

This article provides an overview of Druva's Managed Services Center for managing MSP customers and service plans.

About  Managed Services Center

Getting Started - Managed Services Center

This article provides instructions on creating, editing, and deleting administrator profiles in Druva MSC.

Create and Manage Administrators

This article provides details on administrator roles and permissions available within the Druva Managed Services Center.

Role-based access-MSP

This article provides details on password policy rules and security configurations for Druva MSC administrators.

Password Policy for MSP

Customize the idle session timeout duration for the MSP administrators

Configure Idle Session Timeout for MSC portal

This article provides guidance on integrating third-party tools with Druva MSP APIs using OAuth 2.0 credentials.

Integration with Druva MSP APIs

Learn how to integrate and monitor tenant consumption report with your Power BI tool

Monitor Tenant Consumption Reporting Data with Power BI

This article provides steps for setting up, managing, and resetting multifactor authentication (MFA) for Druva MSP administrators.

Configure Multifactor Authentication for MSP Administrators

Administration - Managed Services Center

This article provides instructions for configuring and managing Single Sign-On (SSO) integration within Druva Managed Services Center.

Set up Single Sign-On (SSO) with Managed Services Center

Learn about how to configure SSO with Entra ID for Managed Services Center

Configure Single Sign-On with Entra ID for Managed Services Center

Learn about how to configure SSO with Okta for Managed Services Center.

Configure Single Sign-On with Okta for Managed Services Center

Learn how to configure SSO with SAML 2.0 supported IdP for Managed Services Center.

Configure Single Sign-On with SAML 2.0 supported IdP for Managed Services Center

Set up Single Sign-On (SSO) for MSP

This article provides instructions for creating and configuring new service plans for customer accounts in Druva MSC.

Create a new Service Plan

This article provides instructions for viewing, editing, filtering, and deleting service plans in Druva Managed Services Center.

Manage a Service Plan

Service Plans - Managed Services Center

This article explains the differences between MSC Provisioned and Druva Provisioned customer models in Druva MSC.

About MSC Provisioned and Druva Provisioned Customers

This article provides procedures for managing customer account access types and requesting temporary console access in Druva MSC.

Manage Customer Account Access Type

This article details the steps to manage, switch, and cancel access types between Managed and Restricted for customer accounts in Druva MSC.

Manage Customer Account Access

This article provides instructions for creating new MSC Provisioned and Druva Provisioned customer accounts within Druva MSC.

Create a New Customer

This article provides instructions for adding, managing, suspending, and deleting product tenants for MSC Provisioned customers in Druva MSC.

Product Tenants for MSC Provisioned Customers

This article provides instructions for viewing, editing, deleting, and filtering MSC Provisioned customer accounts in Druva MSC.

Manage MSC Provisioned Customers

Product Licenses for Druva Provisioned Customers

Manage Druva Provisioned Customers

Migrate customers to MSC

Configure Security Add-ons in Managed Services Center

This article contains a list of the AWS regions supported for Dynamic 365 and Salesforce.

AWS Region Availability Matrix

Detailed information about the Long Term Retention

Enable Long Term Retention (LTR) in Managed Services Center

Archive Storage for MSP

Customers - Managed Services Center

Reporting and Consumption - Managed Services Center

Managing Reports

Global Usage Report

Commit and Balance Report

Tenant Quota Report

Tenant Consumption Report

Global

This report provides you the information about the Endpoints Alert Report for MSPs.

Endpoints Alert Report for MSPs

This report provides the information about the status and details of the last backup jobs of the devices

Endpoints Last Backup Status Report for MSPs

This report provides the information about the active and preserved license allocated and consumed.

Endpoints License Usage Report for MSPs

This report provides the information about the statistics and alerts for all the configured storages

Storage Status Report - Storage Alert

This report provides information about the statistics and alerts for all the configured storage.

Storage Status Report - Storage Statistics

This report provides information about the count of users added, deleted, and preserved

Endpoints Users report for MSPs

This report provides information about users provisioned as per license and profile

Endpoints User Provisioning Report for MSPs

This report provides the information about user devices, their activation date, and the status of the first backup.

Endpoints User Rollout Report for MSPs

Endpoints Preserved Users Datasources Report for MSPs

Get the details about restore activities performed

Endpoints Restore Activity Report for MSPs

Endpoints Reports for MSP

Alert History Report for MSPs

Backup Activity Report for MSPs

Disaster Recovery Failback Activity Report for MSPs

Disaster Recovery Failover Activity Report for MSPs

Disaster Recovery Replication Activity Report for MSPs

Resource Status Report for MSPs

Storage Consumption by Backupset report

Get the details about the restore activities performed

Enterprise Workloads Restore Activity Report for MSPs

Enterprise Workloads Reports

Data Protection Risk Report for MSPs

Rollback Actions Report for MSPs

Cyber Resilience Reports for MSP

View details like alert types, severities, occurrence dates, and more.

Microsoft 365 Alert Report for MSPs

This report provides insights into backup activity for Microsoft 365 Groups.

Groups Backup Activity Report for MSPs

Microsoft 365 License Usage Report for MSPs

Public Folder Backup Activity Report for MSPs

SharePoint Online Backup Activity Report for MSPs

Microsoft 365 Storage Consumption Report for MSPs

Teams Backup Activity Report for MSPs

Microsoft 365 Users Count & Status Report for MSPs

Microsoft 365 User Last Backup Status Report for MSPs

Microsoft 365 User Provisioning Report for MSPs

Microsoft 365 User Workload Report for MSPs

Teams Discovery Report for MSPs

SharePoint Site Discovery Report for MSPs

Groups Discovery Report for MSPs

Microsoft 365 Preserved Users Datasources Report for MSPs

Microsoft 365 User Restore Activity Report for MSPs

Microsoft 365 SharePoint Online Restore Activity Report for MSPs

Microsoft 365 Teams Restore Activity Report for MSPs

Get the details about the restore activities

Microsoft 365 Groups Restore Activity Report for MSPs

Microsoft 365 Public Folder Restore Activity Report for MSPs

Microsoft 365 Reports for MSP

View details like alert types, severities, occurrence dates, and more

Google Workspace Alert Report for MSPs

Google Shared Drive Backup Activity Report for MSPs

Google Workspace License Usage Report for MSPs

Google Workspace Storage Consumption Report for MSPs

Google Workspace Users Count & Status Report for MSPs

Google Workspace User Last Backup Status Report for MSPs

Google Workspace User Provisioning Report for MSPs

Google Workspace User Workload Report for MSPs

Google Workspace Preserved Users Datasources Report for MSPs

Get the detail about the restore activities performed

Google Workspace Shared Drive Restore Activity Report for MSPs

Google Workspace User Restore Activity Report for MSPs

Google Workspace Reports for MSP

Introduction to Chargeback and Telemetry Reports

Customer and License Details- Daily Report

Customer and License Details- Monthly Report

Customer Consumption Telemetry – Daily Report

Customer Consumption Telemetry – Monthly Report

Chargeback and Telemetry Reports

Restore Activity Report for MSP

Backup Activity Report for MSP

License Consumption Report for MSP

Dynamics 365 Reports for MSP

Sandbox Seeding Activity Report for MSP

Data Restore Activity Report for MSP

Archival Restore Activity Report for MSP

Archival Activity Report for MSP

Salesforce Reports for MSP

Entra ID Backup Activity Report for MSP

Entra ID Restore Activity Report for MSP

Entra ID Reports for MSP

Okta Backup Activity Report for MSP

Okta Restore Activity Report for MSP

Okta Reports for MSP

Active Directory Backup Activity Report for MSP

Active Directory Restore Activity Report for MSP

Active Directory Reports for MSP

Alerts for MSP

Events

MSP- Monitor Jobs

Audit and Monitoring - Managed Services Center

MSP - Archived Release Notes and Fixed Issues 2025

Deprecation of List all administrators API

Preparing for the upcoming Druva Console login change

Reference Articles MSC

Druva Education License: Faculty and Student Data Protection

Getting Started

Create new customers with Education License

Education License

This article explains how to integrate Druva MSC with ConnectWise PSA to automate ticketing and usage tracking.

Introduction to ConnectWise Integration- MSP

This article details how to configure Customer Mappings for ConnectWise PSA within the Druva Managed Services Center (MSC) console.

Configure Customer Mappings for MSP

This guide outlines how to configure the ConnectWise Ticketing feature in the Druva Managed Services Center (MSC) console.

ConnectWise Ticketing for MSP

This article details how to configure Product Mapping for ConnectWise Consumption Sync within the Druva Managed Services Center (MSC) console.

ConnectWise Consumption Sync for MSP

This article outlines the Deletion & Provisioning Logic for the ConnectWise PSA integration within the Druva Managed Services Center (MSC).

ConnectWise Deletion & Provisioning Logic for MSP

This article details how Druva alert severities map to Syslog numbers and trigger ConnectWise PSA tickets.

Druva Alert Severities and ConnectWise Ticket Generation for MSP

This FAQ guide answers common ConnectWise PSA integration questions in the Druva MSC console.

Frequently Asked Questions (FAQs) for ConnectWise Integration (MSP)

Provides details for configuration and management of ConnectWise

ConnectWise Integration for MSP

This article introduces Druva's Service Monitoring module, a centralized hub for tracking real-time backup health and resource usage.

Introduction to Service Monitoring- MSP

An overview of Druva's Service Monitoring dashboard for real-time tracking of backup and quota health.

Service Monitoring Overview- MSP

A guide to managing Data Protection Violations in Druva, covering active backup failures, historical trends, and granular troubleshooting details.

Data Protection Violations- MSP

This article provides an overview of tracking real-time resource and storage quota breaches in Druva.

Quota Violations-MSP

This article guides you through setting up Data Protection Rules in Druva to monitor backup thresholds and alerts.

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