Druva

Knowledge Base - Enterprise Workloads

User Guide - Preparing your environment for successful Druva File Server Backup

User Guide - Preparing your environment for successful Druva File Server Restore

User Guide - Preparing your environment for successful  Druva MS-SQL Database Backup

User Guide - Preparing your environment for successful  Druva MS-SQL Database Restore

User Guide - Preparing your environment for successful Druva Hyper-V Backup

User Guide - Preparing your environment for successful Druva Hyper-V Restore

User Guide - Preparing your environment for successful Druva NAS Shares Backup

User Guide - Preparing your environment for successful Druva NAS Share Restore

User Guide - Preparing your environment for successful Druva Nutanix AHV Backup

User Guide - Preparing your environment for successful Druva VMware Backup

User Guide - Preparing your environment for successful  Druva VMware Restore

User Guide - Preparing your environment for successful Druva Disaster Recovery

User Guide - Preparing your environment for a successful  Druva Nutanix AHV  Restore

User Guide - Preparing your environment for successful Druva Oracle PBS Backup

User Guide - Preparing your environment for successful Druva Oracle PBS Restore

User Guide - Preparing your environment for successful  Druva  Oracle DTC Backup

User Guide - Preparing your environment for successful Druva Oracle DTC Restore

User Guides

Hyper-V .avhdx files are not removed from disk after successful backup completion

Nutanix AHV Mount Error mount_error_details on FLR Restores

Nutanix AHV Mount Error for FLR Restore

VMWARE Backup fails with error: VMWARE_GOVMOMI7 | 'VssSyncStart' operation failed

VMware backup failures with error code VMWARE42 due to Backup Proxy disk space exhaustion

Druva Agent Installation and Stuck Backups in MS SQL Cluster Environments

SQL Backups Fail with Error: "License expired or the server is busy processing another job"

Nutanix AHV FLR Fails with "some input/output error occurred while mounting" on Swap Partition

VMware FLR restore fails to load the destination server dropdown or folder tree

AWS Proxy Upgrade Stuck in "Upgrade Scheduled" Status

Hyper-V virtual machines failed with the error “VM not found for UUID” and error code PHOENIX279

Web proxy configuration and activation fails if the EnterpriseWorkloadsAgent service port 8082 is used by another application

Azure SQL QuantumBridge VM Remains Running After Job Completion

Upgrade of VMware Proxy from Console fails error "Failed to download & verify package"

SQL Application-Aware Backup Failure Due to Insufficient Permissions on vmbackup.conf

SQL Application-Aware Backup Failed due to Insufficient Permissions on vmbackup.conf

VMware VM Snapshot not scanned for Data Anomalies as the USN journal size is lesser than the required size.

Druva Enterprise Workloads Service Fails with Error 1067 on SQL FCI Node 2 — DPAPI Decryption Error

Enterprise Workloads agent fails to start with Error 1067 on SQL Server FCI secondary nodes

"SQL9: SQL Agent internal error occurred" during MS SQL Server Backups

MS-SQL backups consistently fail with Error SQL74 due to stagnant backup sets and VSS path errors

Oracle PBS Export Service Fails Due to ZFS Pool in DEGRADED State

MSSQL | Cannot perform a differential backup... because a current database backup does not exist

VMware Virtual Machine Backup Fails Due to Backup Window Expiration After CBT Failure

Druva Enterprise Workloads Agent Installation Fails with "registry key already exists" for Druva-EnterpriseWorkloadsSVC

File Server backup stuck at 0% or fails with SSL errors when Druva URLs are blocked or SSL inspection is on

Understanding and Resolving Security Alerts Triggered by Druva Enterprise Workloads Activities

MS-SQL backup fails with "SQL30 – Failed to create the IOClient connection" due to missing vcruntime140.dll

VMware DR Failover to AWS EC2 Fails with Error DR12287 Due to Bootstrap Timeout

VMware backup proxy is in a Disconnected state in Console as Proxy VM displays Operating system not found

TurboTier configuration failed while configuring TurboTier with Dell Data Domain

VMware Backup Fails with "Nonmatching Change UUID" Error

DR Restore Fails with Error DR 65535 for VMware Workloads

VMWARE Backup failing with error- VMWARE_GOVMOMI7 | 'VssSyncStart' operation failed: IDispatch error #8449 (0x80042301)

Best practices - Enterprise Workloads

Enable or disable debug logging and collect logs for Phoenix workloads

Which are the supported storage regions of Phoenix?

Why do I see a lock icon on a range of my recovery points?

Active Directory Recovery Limitations with VMware Druva Backups

VM Migration and UUID Changes on a Standalone Hyper-V Host

FAQ: VM Migration and UUID Changes on a Standalone Hyper-V Host

Druva Supportability Matrix for Azure VMs with Different Disk Encryption Types

FAQs and Reference Reads - Enterprise Workloads

App aware backup completes successfully with the error The guest operations agent is out of date

How to back up SQL failover EC2 instance after successful DRaaS failover

Azure Files Backups Fail with Quantum Bridge VM Provisioning Errors

VMware FLR Restore Fails with "Loading the hierarchical folder view"

NAS Data Protection Configuration Issues (NTLMv2 and Advanced Smart Scan Limitations with CA Shares)

VMware Backup Failure: Insufficient Backup Proxy Disk Space

SQL Backups Fail with SQL9 Due to Invalid Database File Paths

Proxmox Backup Proxy OVA Deployment Fails

MS-SQL backup failed with Phoenix 187 due to missing mssql.exe process in Task Manager

File server | Internal Server Error Encountered When Searching Files on the Restore Screen

Hyper-V Agent Activation Failure: x509 Certificate Signed by Unknown Authority

DR Restore Job Fails Intermittently Due to Pending Turbotier (CloudCache) Sync to Druva Cloud

Resolving Druva VMware Backup Proxy Failures and Network Connectivity Blockages

VMware AppAware Backup Jobs Stuck in Queued Status Due to Leftover Guest OS Processes

Hyper-V Backup Fails with PHOENIX1 Error During VM Live Migration

VMware Backup Fails with Error "PHOENIX 187 – Service is not available – Plugin is not in running state"

Proxmox VM Backups Fail with Error Code 1001 Due to Locked or Corrupted Snapshots

Proxmox VM Restore: Storage Backends Not Visible in Destination Dropdown

Analytics page errors out or shows blank

App aware backup completes successfully with Credentials are not assigned to Guest VM error

"Server already registered" error while activating file server agent

App aware backup completes successfully with VM State: poweredOff error

App aware backup completes successfully with VM Tools status: toolsNotRunning error

Activation of Phoenix workload gives Resource not found : tokenID (Error Code : PHOENIX127)

App aware backup completes with could not create directory error

App aware SQL T-Log Backup Fails with VMware21 Due to Low Disk Space on System Drive

Resolving “Required field 'username' not provided (not @optional)” Error in App Aware Backups – Druva Phoenix

App aware backup completes with failed to establish new connection error

App aware T-Log backup fails with the VMware27 error

App-aware backup completes with “Failed to add SQL writer entry” error.

App aware T-Log backup job fails with exit code VMware24

App-aware backup completes with “Failed to check writer services” error

App-Aware backup failed with Windows error: [Error2]The system cannot find the file specified

Assuming drive cache error while opening the backup proxy

Application-aware backup completes successfully with error- Network Adapter is not up on VM

Avoid timestamp mismatch for backup job and snapshot

AWS Proxy deployment fails due to AWS Availability Zone limitation

Backup and restore from Windows TurboTier fails with - An attempt was made to access a socket in a way forbidden by its access permissions

Backup and restores do not proceed and is stuck at 0%

Backup fails due to virtual memory exhaustion

Backup fails with Phoenix encountered incorrect folder path error

Backup completes with successful with error but the logs show the PHOENIX23 error

Backup fails with an error message “ERROR at line 1:ORA-01034: ORACLE not available Process ID: 0 Session ID: 0”

Backup job stuck at 0 percent due to Delayed write failed or Disk is full

Backup proxy activation fails with the PHOENIX232 error

Backup Proxy activation fails while fetching the UUID

Backups on Standby DB failing with ERROR ORACLE DTC 21

TurboTier fails to connect to Phoenix cloud with the error - DLL Load Failed

Cleaning up unnecessary space on PBS/TurboTier

TurboTier installation ends prematurely

Commands to control services on UNIX clients

TurboTier warning - Server fails to connect to TurboTier to back up or restore

Data Scan Size in Phoenix Console Appears Larger Than Actual Folder Size on Disk

Differential database backup of AG database gets converted to full backup

Database discovery fails on SQL server and server doesn’t get registered under “All SQL Resources” in the Phoenix console

VMware backup fails with 503 Service Unavailable and error Internal 65535

DR failover failed with error code AWS DR255

DR Failback- unknown user name or bad password

DR job fails due to low disk space on the drive

DR restore fails due to memory full

DR restore fails with INTERNAL65535 error

DR restore job fails for Encrypted volumes

DRaaS deployment with CloudFormation fails with a Create Failed error

DRaaS failover to AWS fails with Error: Instance type is invalid for conversion

DraaS failover checks fails with error "Incorrect instance type"

DRaaS restore of Domain Controller Virtual Machine fails with AWS_DR24 error

DRaaS v1.0 does not retain network file for Linux Server

Druva Phoenix Oracle PBS shows disconnected on the Phoenix console after the reboot

Error 1935 during Phoenix Agent installation

Encrypted VM backup shows the Invalid configuration for device error on VMWare backup proxy

Error while creating a custom role

Error while creating backup set using a content rule that is attached to another backup set on the same server

Error while activating Phoenix on a Linux server

Event ID - 12289 during backup due to floppy drive

Linux File Server Activation Fails with Invalid Timezone Error (PHOENIX127)

Failed to Power on Linux TurboTier and Backup proxy VM

Failed to refresh VM list while deleting VMs and vhost

Failed to register Windows File Server agent on Phoenix Cloud after providing activation code

File restore completes successfully but the destination folder is empty

File Level Restore (FLR) fails on VMware Cloud on AWS (VMC) with error failed to establish a new connection

File Server/NAS backup completes with status: Successful with errors

File Server Backup fails with INTERNAL65535

File server backup fails with Backup Window Expired

File server backup fails with error PHOENIX80

File server backup fails with exit code Phoenix 322 Error message: ”Database disk is malformed.”

File server backups completing with errors - PhoenixFSSnapshot executable timed out

File server restore from cold recovery points fails

File Server backups from Linux server fail with Phoenix322 error

File Server shows in disconnected state on UI

File Server/Hyper-V/SQL server backup fails with PHOENIX189

File Server agent installation failed on the OpenSUSE Linux

Full VM or Disk Restore to an Alternate Location Fails – "The Virtual Machine Version is Not Compatible with the Version of the Host"

Full VM Restore failing with an error “Logon failure: The user has not been granted the requested logon type at this computer. (0x80070569)”

How to back up Microsoft Windows 2003 server OS via SMB with Druva Phoenix

Hyper – V VM backup fails with HYPERV1 Error

How to Re-Configure web-proxy for Linux TurboTier server

How to run a manual backup for a File server backupset

Hyper-V backup fails with error 'Operation timedout of gathering writer metadata'

Hyper-V Backup fails with Disk Merge error HYPERV23

Hyper-V backups fail with the HYPERV28 error because the backup includes both CSV and non-CSV volumes

Troubleshooting - Enterprise Workloads

How to Delete a VMware Backup Policy in Druva Phoenix

Adding a VM to a new DR plan fails

Adding existing Virtual Disks to a Virtual Machine

Allowing the backup proxy to have access privilege to a specific resource pool

How to Automate Druva Phoenix File server agent installation and Activation for CentOS server

How to back up an encrypted disk using BitLocker by Phoenix Agent

How to access the GovCloud for Hybrid Workloads/inSync for Dell Customers.

Auto deploy Windows Phoenix Agent for Public and GovCloud

How to change storage location of backup sets

How to update the Druva agent metadata location on a Linux server to prevent backup failures

How to change the Druva agent metadata location on a Linux server to prevent backup failures

How to change the storage destination of VM backup sets

How to change the default password of Phoenix backup proxy

How to collect a crash dump in Windows

How to change the timezone on a Linux TurboTier

How to change the transport mode for VMware backups and restores

How to change the time zone on the Phoenix Jobs page

How to change the VMware backup concurrency

How to collect procmon trace using Task Scheduler

How to collect Circular and Chain network captures on Windows

How to Configure ADFS 3.0 with Phoenix

How to collect the Enterprise Workloads detailed job logs

How to collect Proxy Deployer Logs from the First Proxy Deployer tool

How to Configure ADFS 2.0 with Phoenix

How to delete an existing vCenter or ESXi setup

How to configure GeoFencing for Phoenix with ADFS

How to Configure Druva Agent to take live Backup as a workaround for VSS Issues

How to create a one-time backup set for infinite retention in Phoenix

How to delete an unconfigured SQL server from the Druva Management Console

How to Deploy Specific Druva Phoenix VMware role

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