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Troubleshoot SharePoint Online issues
Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.

This topic provides information about how to troubleshoot Druva inSync for SharePoint Online issues.

Microsoft 365 app: General issues

To know about the general Microsoft 365 issues, see Troubleshooting Microsoft 365 issues.

SharePoint Online issues

Issue: Scheduled backups of Microsoft 365 Sharepoint Cloud App fail

To resolve this issue, see Troubleshooting.

Issue: SharePoint backup completes with errors due to excess files

To resolve this issue, see Troubleshooting.

Issue: No Content Backed up yet

No Content Backed up yet message is displayed in the following scenarios:

  • If the selected site collection is enabled for backup, but, backup is not initiated for that site collection

  • If the first backup for the selected site collection fails.

To resolve this issue, one successful backup for the selected site collection is mandatory. See Backup SharePoint Online data.

Issue: Backup fails for SharePoint sites deleted from Microsoft 365

The following error is displayed when a backup fails for SharePoint sites deleted from Microsoft 365:

[INFO] Starting SharePoint Backup for site_collection : 5911869

[ERROR] SharePoint Backup failed for sitecollection: 5911869, reason: Requested site collection does not exist. (#10000010e)

To resolve this issue, disable backup from inSync for SharePoint sites that are deleted from Microsoft 365. See Disable backup for Site Collections.

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