Knowledge Base - Endpoint and SaaS Apps
529 articles
- Antivirus recommendations for inSync/Endpoint Client
- Configuration for seamless backup from drives protected by BitLocker
- Create Junction Points to enable inSync Share audit
- Configure backup shares
- Considerations while modifying the PAC file
- Difference between Entra ID mappings v/s Manual Entra ID import
- Druva utility to integrate inSync and Google
- How to Check the account used to configure Microsoft 365 on inSync
- How to check the Salesforce Storage Utilisation
- How to map otherMailbox attribute to inSync email ID for SCIM with onelogin as an IDP
- How to download the data from Druva SalesforceV2 App in CSV or JSON format
- Inaccessible Images after Conversations restore in Teams
- Optimizing backup policies under the inSync Profile settings
- Preparing the environment for successful Druva Exchange Online backupPreparing the environment for successful Druva Exchange Online backup
- Preparing the environment for successful Google Workspace backups and restore
- Profile Creation for M365 Shared mailbox backup in InSync
- Scripts for clean uninstallation of inSync Client
- Tips for configuring “All Drives” share
- Understanding CPU priority on inSync Client
- User Guide on preparing your environment for successful Druva OneDrive backupUser Guide on preparing your environment for successful Druva OneDrive backup
- Preparing the environment to configure backup and restore for Microsoft TeamsPreparing the environment to configure backup and restore for Microsoft Teams
- Define file inclusions and exclusions for backupDefine file inclusions and exclusions for backup
- Managing Scheduled Reports for Departed Druva AdminsManaging Scheduled Reports for Departed Druva Admins
- Images Inside a Knowledge Article During Data CopyImages Inside a Knowledge Article During Data Copy
- First Backup vs Incremental BackupsFirst Backup vs Incremental Backups
- Microsoft 365 Throttling EnforcementMicrosoft 365 Throttling Enforcement
- M365 tenant-to-tenant migration guidance for DruvaM365 tenant-to-tenant migration guidance for Druva
- How to identify the source of inSync Client installation
- How to install and configure ADFS 3.0 with inSync Cloud
- How to install Active Directory Certificate Services on Windows 2012
- How to install and configure ADFS 2.0 with inSync Cloud
- How to install and configure ADFS on Windows Server 2016 with inSync Cloud
- How to interpret stats for a backup cycle
- How to modify the SMTP reply e-mail address
- How to perform integrated mass deployment (IMD) of inSync Client using PDQ Deploy
- How to perform a silent uninstall of inSync Client from a Mac device
- How to re-establish ownership of orphaned shared folders?
- How to perform restore over VPN with Geofencing enabled?
- How to post a discussion on Community Forum?
- How to recover data for a Ransomware-impacted device using Druva inSync Cloud?
- How to add the Root of a Linux device for Backup.backup root folder on ubuntu operating system
- How to download logs of SharePoint jobs
- How to enable log in as a different user on inSync Client
- How to Activate Cloud KMS in SaaS Apps Management Console
- How to enable debug logging for inSync client?
- How to enable or disable debug logging for inSync Connector
- How to enable secure LDAP between inSync AD connector and domain controller
- How to exclude file extensions from Google Shared Drives backup
- How to filter open and closed cases from Druva Support Portal
- How to exclude folders from Google Shared Drives backup
- How to exclude file extensions from SharePoint backup
- How to find and convert AD user ObjectGUID to inSync GUID
- How to generate and collect HAR Log File (HTTP Archive Viewer) for troubleshooting
- How to hide inSync Client icon from the system tray of the user device
- How to import cross-domain AD users using inSync AD mapping
- How to subscribe to the cloud notifications from Druva Technical Support portal?
- How to stop Azure Alerts for Druva SCIM or SSO App
- How to subscribe to Druva announcements
- How to understand backup stats log printed after every backup cycle
- How to use inSync APIs using the Postman application
- How to subscribe to updates for Druva inSync Cloud
- How to upload diagnostic information to SFTP Portal for Druva
- How to update the AD/LDAP port in inSync
- How to validate the integrity of the SSL Certificate
- Provide inSync Client full disk access using PPPC utility provided by Jamf
- Provision users instantly from Entra ID to inSync using Druva SCIM app
- Revoke access to inSync from the Google Workspace administrator console
- Resolve user backup inactivity alert
- Downgrade inSync Client version to lower version
- Configuring Mandatory Folders for Backup
- How to remotely backup clients over WAN/VPN
- How to register on the Support Portal
- How to replace AD connector with a new server
- How to remotely stop the inSync Client and kill inSync related processes?
- How to replace an existing device of a user?
- How to resolve "Unable to connect to Microsoft 365. Check connector status" Cloud App status alert
- How to fix default application logo upon inSync Client upgrade
- How to resolve a Misconfigured Folder alert
- How to resolve a Misconfigured Folder alert?
- How to restore System App settings and backup data?
- How to restore the data of a preserved user in inSync
- How to restore data from the first backup even when the backup failed to complete
- How to restore or download data of deactivated individual Salesforce user
- How to restrict backups over specific networks
- How to restrict inSync Client activation and Web access to corporate devices using ADFS
- How to schedule report delivery to a non-administrator
- How to send the email message to new users when using the Import feature
- How to back up Google Chrome bookmarks from a Windows device
- How to back up a file without extension
- How to back up and restore Microsoft Edge Bookmark from a Windows device
- How to back up Safari bookmarks from Mac devices
- How to back up and restore Dock settings on Mac
- How to back up files with uncommon extensions
- How to back up Firefox bookmarks from a Windows device
- How to back up Google Chrome and Firefox bookmarks from a Mac device
- How to backup Lotus Notes using inSync
- How to back up recent items from a Windows devices
- How to back up shared mailboxes when inSync is configured with UPN
- How to backup Downloads folder on Mac laptops and desktops
- How to backup OfficeTemplates and Office files using inSync
- How to bulk import users from Microsoft 365 for OneDrive and Exchange Online backup
- How to change data retention for Google Shared Drive data in inSync Cloud
- How to change the backup schedule for Cloud Apps
- How to create the SCIM mapping for an attribute value that has a comma in it
- How to configure SSO for Druva Cloud Platform using CyberArk as IdP
- How to Update Druva SSO SAML Certificate on Azure IdP
- Configuring a backup profile for Mac devices
- Disable or delete a specific Cloud App backup for a specific user from inSync Management Console
- Exclude the relative path URL for SharePoint backup
- How inSync backs up from external hard disk drives (HDDs) for various exclude external HDD settings?
- How to activate new users without sending activation email?
- How to access the backed-up data of a Preserved User in inSync Cloud?
- How to add logo and customized text in the password email sent out to new users?
- How to back up all drives from a Macinclude all drives for backups on mac os
- How to back up an entire drive from the device
- How to correctly display inSync CSV reports in Microsoft Excel
- How to create a package to deploy inSync Client using Active Directory Group Policy
- How to customize the user activation and password reset emails
- How to create manual AD filters
- How to delete a cloud administrator in inSync
- How to delete large amount of Gmail data backed up in inSync Cloud
- How to deploy inSync Client via Jamf pro
- How to decrypt files in bulk when device is disabled or inSync Client is uninstalled
- How to deploy inSync Client 5.8 and later versions via SCCM 2012?
- How to deploy inSync Clients using Microsoft Intune
- How to download data of a decomissioned/decommissioning device
- How to disable backups for all users in a profile
- How to download logs of Exchange Online, One Drive, Gmail, Google Drive jobs
- How to enable CDEBUG for inSync client?
- How to check the digital signature of the inSync Client package or processes
- How to change the time zone on inSync Management Console
- How to check activation of inSync Client on user devices
- How to collect Circular and Chain network captures on Windows
- How to collect network information when scheduled backups fail
- How to configure AD mapping from a single AD security group for multiple domain environments
- How to collect network traces using inbuilt utilities
- How to configure SSO for Druva inSync Cloud using the IdP OneLogin?
- How to configure SSO for Druva Cloud Platform (DCP) using Google as IdP
- How to configure SSO for an inSync Cloud administrator using JumpCloud as IdP
- How to Configure Data Retention for SaaS Apps
- How to configure inSync GovCloud SSO for users using PingFederate as IdP
- How to configure inSync Misconfigured Folder Alerts
- How to Install the inSync Client On RHELHow to Install the inSync Client On RHEL
- How to install the inSync Client On CentOSInstall the inSync Client On CentOS
- How To Convert A Shared Exchange Online Mailbox To A User Mailbox Within inSyncHow To Convert A Shared Exchange Online Mailbox To A User Mailbox Within inSync
- How to allow restore but not backup for User Account
- Seamless User Migration Between Okta Tenants with Druva Backup and Provisioning
- How to Disable EWS Throttling for Druva Backup
- How to decommission AD/LDAP user provisioningHow to decommission AD/LDAP user provisioning
- How to Perform a Bulk Data Export from Microsoft 365 Using Druva SaaS AppsHow to Perform a Bulk Data Export from Microsoft 365 Using Druva SaaS Apps
- Disabled Entra ID Users Imported as Active in InSync During Initial ProvisioningDisabled Entra ID Users Imported as Active in InSync During Initial Provisioning
- How to Stop or Pause Backups for a Specific SharePoint Online Site in DruvaHow to Stop or Pause Backups for a Specific SharePoint Online Site in Druva
- Druva Google Workspace Live Activities PageDruva Google Workspace Live Activities Page
- Druva Microsoft Entra ID Jobs PageDruva Microsoft Entra ID Jobs Page
- Configuring Druva Webhooks with Rapid7 InsightIDRConfiguring Druva Webhooks with Rapid7 InsightIDR
- How to Manage Empty Backup Folders Configured in an inSync ProfileHow to Manage Empty Backup Folders Configured in an inSync Profile
- Folders having names starting with $ followed by a hexadecimal string get backed up under the C:\ (root) and C:\Users folder for Windows OSconfigure a backup with $ sign
- Unable to backup "Desktop" folder from Windows Endpoint devices.Desktop folder is not backed up Onedrive
- Configure Backup Retention for Exchange Online or GmailHow to configure backup retention for Exchange Online or gmail snapshots.
- Jamf Pro Configuration Guide: Silent Deployment of Druva inSync for macOSJamf Pro Configuration Guide: Silent Deployment of Druva inSync for macOS
- Use Druva APIs to Move Users Converted to Shared Mailboxes to a Different ProfileUse Druva APIs to Move Users Converted to Shared Mailboxes to a Different Profile
- AD Mapping FAQs
- inSync setup FAQs
- Network parameter reference
- Persona Backup FAQs(5.5 onwards)
- Network Settings FAQs(5.5 onwards)
- Significance of Outlook - Data files, Autocomplete, and Signature folders
- Storage Compaction for inSync Cloud - FAQs
- User certificate FAQs
- User, Device, and IMD FAQs
- Which are the supported storage regions of inSync
- Druva inSync : Fundamental prerequisites
- Understanding the Restore Summary Card
- Cloud Apps FAQs
- How does Allow Admin Access to User Data setting impact user profile changes
- Does Insync use the “app@Sharepoint” user in M365/SharePoint online?
- Druva inSync FAQs
- Druva inSync’s mechanism of backing up Shared Data from Google Drive
- Encryption File System (EFS) & Personal Data Encryption (PDE) FAQs
- How to exclude the Exchange online user's In-Place Archive mailbox being backed up in Druva inSync
- Guest user FAQs
- inSync Connector FAQs
- How long does inSync retain inSync Client and Cloud logs
- FAQ - Preparing the environment for successful Druva Public Folder backup
- Understanding Shared Mailbox (SMB) License Consumption in Druva inSync
- Back up and restore the "Suggested Contacts" folder from Microsoft Exchange Online mailboxes
- Druva Microsoft 365 (M365) Live Activities PageDruva Microsoft 365 (M365) Live Activities Page
- Understanding the Difference Between Legal Hold and Data LockUnderstanding the Difference Between Legal Hold and Data Lock
- Gmail/Google Drive backup fails with ‘ETHROTTLE’ error
- ‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
- ‘Password Error’ when activating inSync administrator account
- Admin has disabled the account error seen on the inSync client
- “Client version unsupported by server. (#100000044)” for GovCloud Customers
- 401 error during data download using inSync Direct Download utility
- A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
- Activate inSync Client on Ubuntu 19.10
- Activation of the inSync Client using Single Sign-On gets timed out
- Auto delete fails to delete preserved users
- Admin account not getting created via SCIM, Entra ID deployment or Ad/LDAP deployment method
- Backup fails from protected locations on macOS Mojave devices
- Backup fails on inSync Client with the error - OperationalError: database is locked
- Authentication Request timed out error when activating inSync Client on Mac OS using SSO
- Backup fails with the error - inSync cannot backup servers
- Backup and restore sticky notes
- Backup fails if backup share consists a USB type device
- Backup fails with disk I/O error
- Backup fails with SSL or certificate error during certificate validation
- Backup of Google Shared Drives with Offline Super Admin
- Backup fails with the process cannot access the file because it is being used by another process error
- Backup of SharePoint Online Site Collection fails with a licensing error
- Backup stops with Insufficient Storage message
- Backups fails with unconvertible time error on inSync Client
- Cannot find usable entries in file while importing users using CSV
- Cloud Apps Configuration update for MSP Customer Administrators
- Database Error during Direct Download Operation (Mac OS)
- Change password for an administrator with a custom admin role
- Devices frequently going into inactive state
- Folder ending with period (.) created by Direct Download is not accessible
- CloudApp Backup Misconfigured -AD Connectors not connected
- Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
- Disabled Users in Azure are not getting auto-preserved in Druva
- Difference in Exchange Online data and backup data sizes
- Different ways to narrow down timeout error while importing users from AD via inSync Connector
- DLP status stuck in Decommissioning state
- Download using Direct Download utility fails in authentication is set to SSO
- Download with inSyncDirectDownload utility fails with 401 Invalid Credentials error
- Download with the inSyncDirectDownload utility fails to start
- Endpoint Client backup with encryption enabled fails
- Email Body is blank while resetting the inSync password for an inSync User
- Druva inSync Client Service does not start manually or automatically
- Error 404 Bad request while running API queries
- Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
- Encrypted files get corrupted
- Error 1935 during inSync Client installation
- Error while disabling and enabling SSO for inSync Administrator
- Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
- Error while installing Druva inSync client
- Error! Missing Profile Permissions
- ErrorQuotaExceeded message in logs while backing up Exchange Online data
- Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
- Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
- Exchange Online restore fails due to restore API limitation
- Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
- Exchange Online restore using only deleted items option restores duplicate items
- Failed to get result from AD/LDAP server when importing user via mappings
- Gmail and GDrive backup fails with error EUSERNOTFOUND
- Google Shared Drive Backup failing with Error : EAUTH
- Failed to launch inSync Client after TPM was enabled
- Getting error 'Operations Error' when trying to create AD/LDAP mapping
- How to access the PST download link from the audit trail logs
- Getting Error “Service Not Found” while doing a Data Seeding
- How to change SCIM token for Druva inSync App
- Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization
- Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
- How to add a column (fields) for a specific object under Restore & Seeding
- How to backup only those users who have an employee ID in Entra ID
- How to backup windows event logs folder via junction folder
- How to backup shared mailbox
- How to globally exclude hidden folders on MAC from inSync backup
- How to change Time zone for "Last Backup Completed" on Druva Admin portal
- How to check the size of folders being backed up from the end user’s device
- How to delete all the backed up snapshots under the SFDC 2.0 app
- How to get critical alerts on slack channel
- How to map both UserPrincipalName and Email address from Okta to Druva
- How to perform Clean Uninstallation of inSync client in MAC OS
- How to run eDiscovery Client with logon as a different user
- How to unlock a user in inSync
- How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
- How to reset the password for an already activated user in SFDCV2 App
- How to Update Druva SSO SAML Certificate on Okta
- How to resolve ‘EAUTH’ error for Google Shared Drive Backup
- How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
- How to take circular packet capture on Linux
- Device activation fails for the user using the Mass Deployment device mappings methodDevice activation fails for the user using the Mass Deployment device mappings method
- How to use API Credentials with Druva Developers Hub
- IMD token-based activation fails for AD user logged on to macOS
- Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 CharactersMass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters
- IMD token-based activation fails for AD user logged on macOS
- inSync Client backup interrupts when using Proxy
- inSync Client cannot backup SQL DB files
- inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
- inSync backup fails due to the backup proxy
- inSync Client backup fails stating the device is disabled despite the device being active
- inSync Alert: Low User Storage Space Available
- inSync Client does not launch on Windows OS device
- Insync client failed to activate using IMDv2
- inSync Client installation fails with an error
- inSync Client installation fails due to an existing client installation
- inSync emails fail with an unexpected error
- inSync connector registration fails with Registration failed error
- inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
- inSync fails to back up OneDrive folder
- inSync fails to update last connected date with device backup
- inSync fails to back up custom folder on a MAC device
- inSync fails to back up a locked site
- inSync fails to recognize users on OneDrive
- inSync is unable to auto-discover few SharePoint sites
- M365 backup fails with ‘ETHROTTLE’ or Throttling error
- Manage Users from “One login”using SCIM
- inSyncUSyncer.exe continuously request for credentials
- inSync profile administrator unable to edit Auto Delete Preserved Users settings
- inSync shuts down abruptly after backup on a device installed with macOS Mojave
- Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
- M365 backups are failing with Authentication error (#100000003)
- Multiple alert emails after file restore
- Microsoft SharePoint is backing up with 'object is not iterable' error
- Multiple inSync Share entries in Finder on Mac
- Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
- MS Teams backups are failing with Authentication error
- Not able to download authkey for a inSync user
- Not able to import users from AD mapping
- Not able to login to SFDC 2.0
- Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
- Not receiving scheduled reports email from inSync Reports
- Object exclusions set under the “Custom Child Object” selection window do not exclude the objects from the Restore & Seeding
- OneDrive and SharePoint App shows as not configured.
- Microsoft 365 Team site restore fails
- OneDrive backup failure after Updating user name in Microsoft 365
- Outlook errors
- Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
- Procedure for reactivating devices
- Poll notification thread fails to reach the server
- Reactivating devices using IMD v2
- Recreating a user-linked SaaS App device if it was deleted
- Reconfigure inSync with Google Workspace
- Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
- Reporting API fails with unexpected error
- Restore of Entra ID joined machine and user login does not work after restore of System Apps settings
- Restore of Gmail data swamp the user's inbox
- Restore window on inSync client GUI prompts repeatedly for credentials without any error message
- Restore of System and App settings results in lock sign on restored item
- Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
- Salesforce configuration fails with error in fetching organization details
- Scheduled backups failing for Cloud Apps
- Send passwords by email option missing from UI when importing users using a CSV file
- SFDC Backup Tasks are found in PENDING state
- SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
- Scheduled backups are triggered during blackout window
- SharePoint backup completes with errors due to excess files
- SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
- Size of in-progress backup differs from the size of backup content
- Shared mailbox license shows inaccurate count in Druva inSync
- SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
- Some files under the home directory on Linux devices are failing to be backed up
- System App settings backup fails with error: “USMT error code 36”
- SSO login failure
- Team Metadata Backup failed
- System App settings backup fails with USMT error code 26
- Team backups completed with errors
- Teams Backup failing with Error due to a channel not being found
- The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
- Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
- Troubleshoot AppData issues indicated by Misconfigured Backup Folder alert
- Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
- Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
- Troubleshoot error - An API key value wasn't specified
- Troubleshoot error 2203 - Installation ended prematurely
- Troubleshoot OU List too large to populate error while creating AD mapping
- Troubleshoot restore failure due to an offline client
- Troubleshoot restore failure due to network issues
- Troubleshoot restore failure due to offline user
- Troubleshoot restore failure due to inaccessible restore location
- Troubleshoot restore failure due to stopped inSync.exe
- Troubleshoot restore failure with access denied error
- Troubleshoot restore failure of backup shares
- Troubleshoot restore failure of backup shares to original location
- Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
- Troubleshoot upgrade issues in clients deployed by an MST file
- Troubleshooting "Failed while reading file-system structure" error on MACl
- Troubleshooting "Can't contact LDAP server error"
- Troubleshooting "Finished backup with errors: Unable to read file. Permission Denied”
- Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
- Troubleshooting “Failed while reading file-system structure” error on Windows
- Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
- inSync Client reactivation fails using the Mass Deployment token for AD/LDAPinSync Client reactivation fails using the Mass Deployment token for AD/LDAP
- Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
- Troubleshooting error - AD/LDAP Connector not connected
- Troubleshooting error - Authentication failed: Invalid email-id or credentials
- Troubleshooting error "No valid NameID found. Cannot process response."
- Troubleshooting Error: Cannot write to log file - Access Denied
- Troubleshooting error 2502 while installing inSync Client
- Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized networkYou are denied access since you are trying to access inSync from an unauthorized network
- Troubleshooting error: “An unexpected error has occurred. Please try again after some time.” while uploading the Device Mapping CSV file.
- Troubleshooting error- uninstall ended prematurely
- Troubleshooting files missed during backup
- Troubleshooting inSyncSyncer.log file bloating issue
- Troubleshooting internal error (#100000001) - Unable to backup PDF files
- Troubleshooting machine crash after installing inSync client on the machine
- Troubleshooting on Public Folder Backup
- Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
- Troubleshooting unable to load inSync login page https://cloud.druva.com
- Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
- Troubleshooting Spectre and Meltdown- Endpoints & SaaS Apps
- Troubleshooting System App settings backup fail error - USMT error code 112
- Troubleshooting VSS (Volume Shadow Service) errors
- Troubleshooting VC++ error during installation
- Troubleshooting: Failed to get results from AD\LDAP server error
- Troubleshooting VSS Error 8007000e while running inSync backup
- Un-mapped AD Users not getting auto-preserved
- Troubleshooting VSS Error 0x8000ffff while running inSync backup
- Unable to Access Encrypted files
- Unable to activate device using IMD
- Unable to activate inSync Client or Web from the corporate device
- Unable to change the role of other administrators
- Unable to create new administrator - Email address already registered
- Unable to assign a profile to a user
- Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
- Unable to delete AD/LDAP account
- Unable to delete user or device as the delete control is disabled
- Unable to import users from AD mapping
- Unable to import users from nested OU in Active Directory
- Unable to install inSync Connector
- Unable to import users/activate devices automatically using Mass Deployment method(v1 or v2) where the users have accented characters in their name entered on AD server
- Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
- Unable to login through Fail-safe admin
- Unable to login to inSync Web or activate inSync client using AD credentials
- How to send inSync user activation and password reset emails
- Unable to map Active Directory to the profile
- Unable to open Auth key for activation of inSync client
- Unable to receive the Reset Password emails from inSync
- Unable to reset password using the Reset Password link
- Unable to restore packages into Salesforce Org due missing field: activateRSS
- Unable to Restore Data from Admin console
- Unable to restore OneDrive data with error “An Unexpected Error has occurred”
- Unable to see exchange online restored data on Outlook
- Unable to send password reset or user creation email
- User devices marked inactive automatically in inSync
- Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
- User data restore is failing
- Unable to View or Create a Profile with error "There are no profiles created"
- User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
- User does not receive inSync activation email
- User import fails with can't contact AD/LDAP server error
- User is not able to see the Add folder option in the inSync client
- Users fail to receive password reset and new user emails
- Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
- Users get auto-preserved even after activation
- User unable to access inSync Web
- VSS Basic Troubleshooting Guide
- Warning message is displayed during inSync Client upgrade
- WebDAV Direct Download Error: Attempting to write to read only DB
- When clicked on various tabs in the Org Tools / SFDC 2.0 app; blank page gets loaded and nothing is displayed
- Windows Installer prompt appears when running the IMD Script for deploying new users
- Exception Error observed while trying to login to the SFDC 2.0 app
- Orbstack is causing bloated Storage
- Backup finishing successfully with 0 Bytes in Google Shared Drive
- Microsoft Teams Metadata Failing with Error Code 404Microsoft Teams Metadata Failing with Error Code 404
- How VSS works and how to troubleshoot common VSS Issues in InsyncHow VSS works and how to troubleshoot common VSS Issues in Insync
- Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)
- SFDC | Troubleshoot Data Copy Error: "(RecordTypeId) Record Type ID: this ID value isn't valid for the user: 012w00000003IeDAAU"
- Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.
- Internal Error while launching the inSync agentInternal Error while launching the inSync agent
- Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"
- How To Download And Analyze The Debug Logs Available For Download From The inSync ConsoleHow To Download And Analyze The Debug Logs Available For Download From The inSync Console
- Version file not found after OneDrive RestoreVersion file not found after OneDrive Restore
- Data usage discrepancy between inSync Cloud and Google Drive
- Druva Cloud Admin Cannot reset inSync Cloud Admin
- Druva compaction process for manually deleted/removed snapshot or snapshots expiry due to retention policy
- End users or Admins are not receiving invitation or password reset emails
- Teams data is not backed up despite showing successful status in Druva console
- User creation fails with error - A user with the same email id already exists
- User with missing membership type in Entra ID do not get imported to Druva inSync via Entra ID Group Mapping
- Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”
- Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"
- "This app is blocked" Error When Configuring Google Workspace for Druva"This app is blocked" Error When Configuring Google Workspace for Druva
- How to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM ApplicationHow to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM Application
- Endpoint Devices Taking a Long Time to BackupEndpoint Devices Taking a Long Time to Backup
- Unable to view Device details on inSync DashboardUnable to view Device details on inSync Dashboard
- Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'
- Can we add users from multiple M365 tenants for backing up Exchange Online and OneDriveCan we add users from multiple M365 tenants for backing up Exchange Online and OneDrive
- M365 apps keeps disconnectingM365 apps keeps disconnecting
- Team Restore Failure with error “Channel Name Already Exists”Team Restore Failure with error “Channel Name Already Exists”
- inSync workload not visible in the admin console or in the reportsinSync workload not visible in the admin console or in the reports
- Some Salesforce Records Appear in Recent Backups Despite Old LastModifiedDateSome Salesforce Records Appear in Recent Backups Despite Old LastModifiedDate
- inSync profile or users not visible in the admin console or in the reportsinSync profile or users not visible in the admin console or in the reports
- Troubleshooting Backup Completing With Errors Or Backup failing For Microsoft 365 SaaS Applications
- Druva Add-on not sending logs into SplunkDruva Add-on not sending logs into Splunk
- Unable to Reinstall Druva: "Older Files detected"Unable to Reinstall Druva: "Older Files detected"
- OneDrive Backup Structure Displays All Files Under "/Documents" FolderOneDrive Backup Structure Displays All Files Under "/Documents" Folder
- Task Details Not Loading for Newly Added Users in Druva SFDC AppTask Details Not Loading for Newly Added Users in Druva SFDC App
- Error "Access blocked: Authorization Error" for Google Workspace Backup Configuration
- Entra ID Enterprise Application Restore from Druva Backup Shows 'Successful with Errors' but Application Not Fully Restored
- IRM-enabled documents are not restored correctly in the SharePoint siteIRM-enabled documents are not restored correctly in the SharePoint site
- Druva App Unable to Access Archived Salesforce RecordsDruva App Unable to Access Archived Salesforce Records
- Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)
- Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)
- Setting Up Regex-Based Global Exclusions While Allowing Specific Sub-foldersSetting Up Regex-Based Global Exclusions While Allowing Specific Sub-folders
- INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email MessageINVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email Message
- Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”
- Internal Error while activating eDiscovery Client on Windows 11Internal Error while activating eDiscovery Client on Windows 11
- inSync Client: Empty Folders Not Backing UpinSync Client: Empty Folders Not Backing Up
- AD Connection Status alerts being generated for a non AD/LDAP user provisioned instanceAD Connection Status alerts being generated for a non AD/LDAP user provisioned instance
- How to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP ConnectivityHow to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP Connectivity
- How to Collect Directory ListingHow to Collect Directory Listing
- Group Mapping Does Not Auto-Sync with User Profiles in Druva InsyncGroup Mapping Does Not Auto-Sync with User Profiles in Druva Insync
- Troubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo AltoTroubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo Alto
- Druva API Error: "User is not authorized to access this resource with an explicit deny" (Error Code 4294971402)
- Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"
- SharePoint site backup fails with error : Authorization Failed.SharePoint site backup fails with error : Authorization Failed.
- Troubleshooting Salesforce Error: "OAuth Error"Troubleshooting Salesforce Error: "OAuth Error"
- Mailbox Restore Failure to Exchange Online with no valid Mailbox.Mailbox Restore Failure to Exchange Online with no valid Mailbox.
- SharePoint List restore errors due to a mismatch of validation rules.SharePoint List restore errors due to a mismatch of validation rules.
- Endpoint Client Not Connecting to Druva Server – Last Connected Date Remains OldEndpoint Client Not Connecting to Druva Server – Last Connected Date Remains Old
- Google Drive Backup Job Shows Higher Data Count than Actual Usage in Live ActivityGoogle Drive Backup Job Shows Higher Data Count than Actual Usage in Live Activity
- ESMBLICENSELIMITREACHED for MSP CustomerESMBLICENSELIMITREACHED for MSP Customer
- When performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search resultsWhen performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search results
- Salesforce - Authentication Failure When Adding an Organization to the Druva ApplicationSalesforce - Authentication Failure When Adding an Organization to the Druva Application
- Microsoft Teams Backup Fails and Appears as Disabled in Druva inSync ConsoleMicrosoft Teams Backup Fails and Appears as Disabled in Druva inSync Console
- How To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting PurposesHow To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting Purposes
- Endpoint User Data usage is beyond the profile quota limit in Druva inSyncEndpoint User Data usage is beyond the profile quota limit in Druva inSync
- The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.
- Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.
- “Failed to disable the selected sites" Error in SharePoint
- Restore Failure for Entra ID Conditional Access Policies with error: "You cannot perform the requested operation, required scopes are missing in the token."
- Revoke Druva Microsoft 365 App AccessRevoke Druva Microsoft 365 App Access
- Entra ID backups failing due to app status “Disconnected”
- SharePoint Restore Assigns Specific Cloud Admin as Site Owner
- User Not Importing into Druva Due to Missing usertype Attribute in Entra ID
- Performing an EICAR Test for Antivirus ExclusionsPerforming an EICAR Test for Antivirus Exclusions
- Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."
- Firewall rules in Salesforce leading to the Org not getting authenticated under the Druva LicensesFirewall rules in Salesforce leading to the Org not getting authenticated under the Druva Licenses
- Check if inSync is installed or not and inSync service statusCheck if inSync is installed or not and inSync service status
- Unable to restore a specific SharePoint folder from the backup snapshots.Unable to restore a specific SharePoint folder from the backup snapshots.
- Exchange Online In-Place Archive Mailbox is Missing in Druva BackupsExchange Online In-Place Archive Mailbox is Missing in Druva Backups
- Sub-Site Creation Fails during SharePoint Restore jobSub-Site Creation Fails during SharePoint Restore job
- SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,