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Unable to reset the password for Druva Console account
Updated over a week ago

Problem desription

Unable to reset the password for Druva Console account from Google Chrome browser , gives an error Something Went Wrong in the backend

Screenshot 2023-06-11 194639.png

Resolution

  • In the browser, go to Settings -> Privacy and Security -> Clear Browsing data -> Clear Data

  • Close the browser and Start a new session and try to reset the password again

  • If the above step does not work, open another browser like Microsoft Edge and try resetting the password

  • You may also try to reset the password from an InPrivate/Incognito browsing session.

Verification

  • Open a new browser window and try logging into Druva Console to verify if the password has been reset and you are able to login with the updated credentials.

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