All CollectionsKnowledge BaseKnowledge Base - Druva Cloud PlatformTroubleshooting - Druva Cloud PlatformTroubleshooting - Druva Cloud Platform25 articlesAD Connector Stuck in ‘Register Domain’ Loop Due to Invalid Shared Folder Path (Local Drive Instead of Network Share)Troubleshooting MSP Tenant License Quota Management AlertsUnable to reset the password for Druva Console accountDruva administrator console session terminates after inactivitySSO login error “The signed in user is not assigned to the role for the application”( Azure as an IDP)Troubleshoot error 403 Access Denied Error when accessing DCP consoleWhere will I find metadata details to configure Druva SSO in any IdPUnable to create an Admin account in Druva ConsoleUsers are not getting auto provisioned when using SCIMUsers are not getting auto provisioned when using SCIMMass Deployment option is not visible on the inSync admin consoleThe Mass Deployment option not visible on the inSync admin consoleWhat happens to my data and access when my Druva inSync subscription ends?While generating the authentication token fails with the following error: Origin or Referer not trustedWhile generating the authentication token fails with the following error: Origin or Referer not trustedTroubleshooting error - Invalid email-id/username or password. (#10000005f)Troubleshooting error - Invalid email-id/username or password. (#10000005f)Why is the Backup Data Distribution Dashboard Not Visible on the Portal?Why is the Backup Data Distribution Dashboard Not Visible on the Portal?Auto-Preserve Behavior change when changing Provisioning from Google Workspace to Entra IDAuto-Preserve Behavior change when changing Provisioning from Google Workspace to Entra IDDruva Cloud Platform Backups: Understanding Irregular Daily Snapshots and Missing DaysUsers encountered failures when making API calls to create an administrator using the Druva Cloud Platform API.Users encountered failures when making API calls to create an administrator using the Druva Cloud Platform API.Reports are sent to previous Admins who are not present in Druva.Reports are sent to previous Admins who are not present in Druva.inSync AD Connector registration fails with “Failed to activate device. Failure in creating Device: Device Already Exists”inSync AD Connector registration fails with “Failed to activate device. Failure in creating Device: Device Already Exists”Admin unable to login to Druva console with error 'Product is not licensed.'Downloaded files are not getting unzipped.Downloaded files are not getting unzipped.Endpoint | FAQ | Device-ReplacementEndpoint | FAQ | Device-ReplacementHow to change the hostname for AD ConnectorHow to change the hostname for AD ConnectorWhy Does the Druva Console Show a Larger Backup Size Compared to Restored Data?Why Does the Druva Console Show a Larger Backup Size Compared to Restored Data?Missing Users Import Due to Null UserType AttributeMissing Users Import Due to Null UserType Attribute
