Applicable to Client versions - Windows - v7.1.0 & above | macOS - v6.5.1, 7.1.0 & above | Linux - v5.9.x & above |
Overview
Download helps you to gain access to files in case of accidental deletion, or when you want to access a particular file from a device not owned by you. When you download a file, the file is saved with its original name and extension.
On the Windows and Linux laptops, the folder is saved as <inSyncRestoreData_name>.zip.
On Mac laptops, the folder is saved as <inSyncRestoreData_name>.tar or <inSyncRestoreData_name>.tar.gz.
📝 Note
Quarantined snapshot data is not visible ininSync Web. For more information, contact your administrator.
For download, you can use Search to easily find particular files and then download the selected files. Following is the file naming convention of any file that you download from the search results:
SearchResults-<Date stamp>, <Time stamp>.<file extension of the compressed file format>
❗ Important
If your administrator has configured the 'Recoverable Items' folder for backup, you can restore deleted emails, contacts, and calendar items. This enables you to download or restore data caused by accidental or malicious deletion. The 'Recoverable Items' folder is listed just as any other folder backed up by inSync in the Restore window.
📝 Note
On Windows OS, if the compressed zip file size is too large, you may experience an error unzipping the file using Windows Explorer. In such scenarios, you may choose another utility to unzip such large data sets.
Download data from devices
Procedure
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select the device from which you want to download data. Alternatively, you use Search to search for files that you want to download.
In the Snapshots list, click the snapshot from which you want to download data. Alternatively, you can use Search to search for files that you want to download.
Select the files or folders that you want to download, and then click the Download Selected button.
Save the file or folder to the desired location.
inSync downloads selected the files and folders in .zip format.
❗ Important
You can neither restore nor download the files through inSync Web or inSync Client quarantined by the Administrator.
Download Microsoft 365 data
📝NOTE
If the download icon is not visible in the User Portal, it indicates that the system administrator has disabled user-level downloads for SaaS applications. This restriction applies to all download types, including Archive and MDS formats. If you do not see a download option, please contact your administrator.
Download OneDrive data
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select OneDrive.
In the Snapshots list, click the snapshot from which you want to download data. Alternatively, you can use Search to search for files that you want to download.
Select the files or folders that you want to download, and then click the Download Selected button.
inSync downloads the selected files and folders in .zip format.
Download Exchange Online data
Procedure to download Emails
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Exchange Online.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download the entire mailbox, for Mails, click Download.
To download individual mailbox folders or individual emails, click Mails and browse the mailbox select the mailbox folders or emails that you want to download, and click Download. Click the Email Details icon to view the email details like sender, receiver, attachments, and so on. All email attachments are downloaded along with the email. To download individual attachments, click the attachments icon, and then from the Attachments dialog box, click the Download Attachment icon for the attachment that you want to download.
The table lists the file name conventions that inSync uses for email downloads.Entire mailbox, Mailbox folder:<username>.zip
Individual email:<email subject>.eml
Procedure to download Contacts
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Exchange Online.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download all contacts, for Contacts, click Download.
To download a contact group or an individual contact, click Contacts browse the contact or contact group that you want to download, and click Download.
The table lists the file name conventions that inSync uses for contact downloads.All contacts, Contact group:<username>.zip
Individual contact:<contact name>.vcf
Procedure to download Calendar
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Exchange Online.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download the entire calendar, for Calendar, click Download.
To download an individual calendar, click Calendar browse the calendar that you want to download, and click Download.
The table lists the file name conventions that inSync uses for calendar downloads.Entire calendar, Individual calendar:<username>.zip
Procedure to download Notes
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Exchange Online.
In the Snapshots list, click the snapshot from which you want to download data.
To download notes, select Mails > Notes.
Do one of the following:
To download the entire notes folder, select Notes and click Download.
To download an individual note, click Notes. Browse and select the required note that you want to download and click Download.
Click Ok. The table lists the file name conventions that inSync uses for notes download.
Entire notes folder, Individual note:<username>.zip
Procedure to download Tasks
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources, click Exchange Online.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download an individual or multiple task folders, select Tasks and click Download.
Click Ok. The table lists the file name conventions that inSync uses for task downloads.
Entire tasks folder, Individual task:<username>.zip
Download Google Workspace data
Download Google Drive data
📝NOTE
If the download icon is not visible in the User Portal, it indicates that the system administrator has disabled user-level downloads for SaaS applications. This restriction applies to all download types, including Archive and MDS formats. If you do not see a download option, please contact your administrator.
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Google Drive.
In the Snapshots list, click the snapshot from which you want to download data.
Select the files or folders that you want to download, and then click the Download Selected button. Alternatively, you can use Search to search for files that you want to download.
Download Gmail data
Procedure to download Emails
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Gmail.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download the entire mailbox, for Mails, click Download.
To download individual mailbox folders or individual emails, click Mails, browse the mailbox select the mailbox folders or emails that you want to download and click Download. Click the Email Details icon to view the email details like sender, receiver, attachments, and so on. All email attachments are downloaded along with the email. To download individual attachments, click the attachments icon, and then from the Attachments dialog box, click the Download Attachment icon for the attachment that you want to download.
The table lists the file name conventions that inSync uses for email downloads.Entire mailbox, Mailbox folder:<username>.zip
Individual email:<email subject>.eml
Procedure to download Contacts
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Gmail.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download all contacts, for Contacts, click Download.
To download a contact group or an individual contact, click Contacts and browse the contact or contact group that you want to download and click Download.
The table lists the file name conventions that inSync uses for contacts downloads.All contacts, Contact group:<username>.zip
Individual contact:<contact name>.vcf
Procedure to download Calendar
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources on the left panel, select Gmail.
In the Snapshots list, click the snapshot from which you want to download data.
Do one of the following:
To download the entire calendar, for Calendar, click Download.
To download an individual calendar, click Calendar, browse the calendar that you want to download, and click Download.
The table lists the file name conventions that inSync uses for calendar downloads.Entire calendar, Individual calendar:<username>.zip