Applicable to Client versions - Windows - v7.1.0 & above | macOS - v6.5.1, 7.1.0 & above | Linux - v5.9.x & above |
Overview
You can download the entire mailbox, contact list, and calendar as zipped folders or download individual emails, mailbox folders, contacts, contact groups, and calendars. Download helps you to gain access to emails in case of accidental deletion. You can also use Search to find and download specific emails easily.
Following is the file naming convention of any file that you download from the search results:
SearchResults-<Date stamp>, <Time stamp>.<file extension of the compressed file format>
❗ Important
If your administrator has configured the 'Recoverable Items' folder for backup, you can restore deleted emails, contacts, and calendar items. This enables you to download or restore data caused by accidental or malicious deletion. The 'Recoverable Items' folder is listed just as any other folder backed up by inSync in the Restore window.
Procedure to download Emails
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
Click the cloud app from which you want to download.
Do one of the following:
To download the entire mailbox, for Mails, click Download.
To download individual mailbox folders or individual emails, click Mails browse the mailbox select the mailbox folders or emails that you want to download, and click Download. Click the Email Details icon to view the email details like sender, receiver, attachments, and so on. All email attachments are downloaded along with the email. To download individual attachments, click the attachments icon, and then from the Attachments dialog box, click the Download Attachment icon for the attachment that you want to download.
The table lists the file name conventions that inSync uses for email downloads.Entire mailbox, Mailbox folder:<username>.zip
Individual email:<email subject>.eml
Procedure to download Contacts
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
Click the cloud app from which you want to restore.
Do one of the following:
To download all contacts, for Contacts, click Download.
To download a contact group or an individual contact, click Contacts, browse the contact or contact group that you want to download and click Download.
The table lists the file name conventions that inSync uses for contact downloads.All contacts, Contact group:<username>.zip
Individual contact:<contact name>.vcf
Procedure to download Calendar
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
Click the cloud app from which you want to download.
Do one of the following:
To download the entire calendar, for Calendar, click Download.
To download an individual calendar, click Calendar and browse the calendar that you want to download and click Download.
The table lists the file name conventions that inSync uses for calendar downloads.Entire calendar, Individual calendar:<username>.zip
Procedure to download Notes
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources, click Exchange Online to view its snapshots and backed-up data.
To download notes, select Mails > Notes
Do one of the following:
To download the entire notes folder, select Notes and click Download.
To download an individual note, click Notes.Browse and select the required note that you want to download and click Download.
Click Ok. The table lists the file name conventions that inSync uses for notes downloads.
Entire notes folder, Individual note:<username>.zip
Procedure to download Tasks
On the inSync Web menu bar, click Data Sources. Your data sources are displayed in the left pane.
From the list of data sources, click Exchange Online to view its snapshots and backed-up data.
Do one of the following:
To download an individual or multiple task folders, select Tasks and click Download.
Click Ok. The table lists the file name conventions that inSync uses for tasks downloads.
Entire tasks folder, Individual task:<username>.zip