Applicable to Client versions - Windows - v7.1.0 & above | macOS - v6.5.1, 7.1.0 & above | Linux - v5.9.x & above |
Overview
If your administrator has enabled web restore for you, you can restore the mailbox, calendar, and contacts from inSync Web. Restore helps you to gain access to emails in case of accidental deletion. inSync also allows you to do selective restores for emails, calendars, and contacts.
❗ Important
If your administrator has configured the 'Recoverable Items' folder for backup, you can restore the deleted emails, contacts, and calendar items. This enables you to download or restore data caused by accidental or malicious deletion. The 'Recoverable Items' folder is listed just as any other folder backed up by inSync in the Restore window.
Procedure to restore emails
Navigate to Data Source: Click on the Data Sources tab in the console.
Select Workload: Choose Microsoft 365 and then select Exchange Online.
Choose Restoration Method:
To Restore Specific Items: Select the desired snapshot from the Snapshots tab. Navigate through the folder structure to the Mail folder, where you can browse and select the specific email(s) or individual items you wish to recover.
To Restore an Entire Mailbox: Select the appropriate snapshot. You will see categories for Mail, Contacts, Calendar, and Tasks. Select the checkbox for the entire Mail parent folder (or specific sub-folders) and click Restore.
Finalize Restore Settings: Choose your preferred restoration type:
Restore as a Copy: Creates a new folder for the restored items.
In-place Restore: Restores the items directly to their original location.
Procedure to restore contacts
Form the Data Source on the Left navigation pane, click the desired Data Source type from which you want to download.
Do one of the following:
To restore all contacts, for Contacts, click Restore.
To restore a contact group or an individual contact, click Contacts, browse the contact or contact group that you want to restore and click Restore.
Click Restore again when the confirmation message appears. A restore window displays the progress of the data restore. During the restore activity, for contact groups, inSync creates a separate contact group with the following naming convention: contact group name (inSync Restore
date stamp-time stamp). All individual contacts are restored to their respective contact groups.
Procedure to restore calendar
Form the Data Source on the Left navigation pane, click the desired Data Source type from which you want to download.
Do one of the following:
To restore the entire calendar, for Calendar, click Restore.
To restore an individual calendar, click Calendar, browse the calendar that you want to restore and click Restore.
Click Restore again when the confirmation message appears. A restore window displays the progress of the data restore.
During the restore activity, inSync creates a separate calendar with the following naming convention: calendar name (inSync Restoredate stamp-time stamp).