We're excited to announce the launch of Dru Assist, your new AI-powered customer support agent on Managed Services Center (MSC). Dru Assist is designed to provide instant, accurate, and personalized assistance, helping you get the most out of MSC.

Check out this video for a sneak peek into the Dru Assist experience.

Key offerings of Dru Assist that you can leverage:

Benefits:

Dru Assist is our latest step towards enriching our customer experience. So what's holding you back? Login to the MSC console now and experience the future of customer support with Dru Assist!

For more details, refer to the FAQs about the Dru Assist.

Enhanced alert emails now include the customer's Account Name in the subject line. This capability clearly identifies the customer for MSP administrators and helps in faster issue resolution.
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Note: This feature is currently available for Cyber Resilience, SaaS Apps and Endpoints.

Experience a new level of efficiency with our enhanced filtering capabilities. The quick filters and universal Customer Name filter simplify data analysis, providing tailored insights at your fingertips. The use of quick filters makes your data analysis experience more efficient and intuitive than ever before.

Key Enhancements

List of Hybrid Workload reports with quick filters

In addition to the specific filters mentioned for Hybrid Workload Reports, all reports include the following quick filters:

Note: The Service Plan quick filter is not applicable to Cyber Resilience Reports due to the unique nature of those datasets.

Customer Action Required: None

The enhanced browser tab feature is now available for SaaS Apps and Endpoints customers. With this update, navigating through multiple open tabs becomes more efficient and intuitive. Here's what's new:

Here is a glimpse:

To view the details of these enhancements, please refer to the previously published release notes.

We have deprecated three reports and APIs in favor of more powerful reporting. Our previous reports, while valuable in their time, have become redundant and lack the detailed information needed for comprehensive usage analysis. To address this, we've developed improved versions of these reports with richer details, providing a more comprehensive view of your tenant's usage.

Listed below are the deprecated reports with their corresponding APIs

Thereby, subscribe to the new reports and upgrade your automation or monitoring tool with new APIs in the place of deprecated ones. The new reports and their respective APIs are:

Key benefits:

To streamline communication and reduce confusion, we have consolidated all license renewal alerts into a single and unified notification. Previously, you had to subscribe to multiple alert types to get license renewal alerts for Evaluation and Commercial tenants. Now, you can subscribe to a comprehensive and unified alert covering the license renewal of Evaluation, Sandbox, and Commercial tenants.

What's Changing:

Key Benefits:

Customer Actions required:

Subscribe to the new consolidated license renewal alert to receive the alert notifications.

This release has minor bug fixes.

We've simplified the details field in the API response of Customer Level Events API to provide a more developer-friendly experience. Previously, the details field was returned as a stringified JSON object, requiring consumers to parse it manually. With this update, the details field is now directly returned as a valid JSON object.

Key Changes:

Benefits:

Action required: Existing consumers of the Customer Level Events API should start using the new API endpoint to accommodate the new changes.

Traditionally, monitoring required continuous checks on systems to detect changes. This can be inefficient and lead to information overload. Event-driven monitoring works differently. You can now leverage MSP event APIs to get the details about MSP alerts, audit trails, subscription history, and login activities. You can integrate the responses from these event APIs with your favorite monitoring tools. This unlocks a world of possibilities for customized dashboards, alerts, and even ticket generation.

Key benefits:

For more information about events APIs, see MSP-level event APIs.

Added a new "Mapping" column to the Microsoft 365 and Google Workspace User Provisioning report. This column displays the highest priority mapping used for importing each user.

For more information, see the User Provisioning Report for Microsoft 365 and Google Workspace.

Druva now provides robust backup and restore capabilities for your customers' Microsoft Entra ID data. Find Microsoft Entra ID under Data Protection, or under the All Services sub-menu in the tenant console.

You can now safeguard access to critical Microsoft cloud resources with confidence.

Note: The Microsoft Entra ID feature will enabled in phases for Existing Microsoft 365 customers. MSPs can contact Support to enable this feature for new SaaS Apps and Endpoints Customers.

If you’re ready, take a look at the following docs to get started with our solution for Microsoft Entra ID:

Simplify tenant management with M365 and Google Workspace reports, now available in the Managed Services Center (MSC). MSPs can access reports directly within MSC, streamlining operational efficiency. Before the introduction of this feature, MSPs needed to access individual tenant consoles whenever they wanted to view reports. This process was time-consuming and inefficient.

This eliminates the traditional workflow of accessing reports through individual tenant consoles, saving MSPs valuable time and effort.

The availability of these reports in the MSC eliminates the need to visit individual tenant consoles, allowing you to:

See the reporting documentation for details on using Consolidated M365 and Google Workspace reports within MSC.

MSPs can now view the status of Azure backups and storage consumption within their customers’ environments and subscribe to reports for periodic insights. View and subscribe to the following improved reports with additional/newly added information on Azure workload for timely insights, enabling administrators to analyze potential backup issues and initiate corrective actions:

Customer action required: None.

MSP Admins can now leverage new APIs to automatically generate reports for Endpoints, Hybrid Workloads, and Cyber Resilience. This eliminates manual report creation, saving you valuable time.

These APIs utilize a single set of MSC credentials, eliminating the need to manage separate credentials for each customer.

The enhanced API response includes customer name, account name, and customer ID, simplifying data integration with your existing tools and removing the need to maintain a separate customer list.

For more information about report APIs, see

MSPs can now leverage Event APIs to call customer-specific events.

Events API capability helps administrators to:

Events APIs are designed in such a way that -

Important: Events API is currently available for VMware - Hybrid Workloads.

For more information, see Event APIs for MSPs.

The enhanced browser tab feature is now available for hybrid workload customers. With this update, navigating through multiple open tabs becomes more efficient and intuitive. Here's what's new:

Here is a glimpse:

To view the details of these enhancements, please refer to the previously published release notes.

MSP Administrators can now view, download, and subscribe to product reports directly within the Managed Services Center (MSC). With this consolidated view, MSPs can easily access reports from all tenants.

Benefits for MSPs:

Here are the reports that are now available:

This release has minor bug fixes.

The browser tab is now enhanced to make it easier for MSPs to identify customers’ accounts among multiple open tabs. Here are the key changes:

Following are pages on the Druva console that reflect the account name in the browser tab and dynamic page titles:

Here is a glimpse:

Customer Action Required: None

This release has minor bug fixes.

​For release notes of previous cloud updates, see Archived Release Notes.