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Release Notes - MSC

Provides information on latest available updates made available to MSPs.

Updated this week

November 28, 2024

This release has minor bug fixes

November 14, 2024

Enhancement

Enhanced user and device filtering for precise monitoring and troubleshooting

We've introduced a new filter, "isDeleted," to our reporting APIs. This enhancement empowers you to fine-tune your monitoring and troubleshooting efforts by filtering reports based on user and device deletion status.

Key Benefits:

  • Targeted Analysis: Pinpoint specific user groups for in-depth analysis.

  • Efficient Troubleshooting: Quickly isolate issues by filtering out irrelevant data.

Following is the list of Endpoints reports that have this new filter:

By leveraging this new filter, you can gain deeper insights into your environment and make more informed decisions.

Fixed Issue

Issue

Description

MSP-10778

Resolved an issue where the following reports were not updating data beyond October 18, 2024:

  • Team Backup Activity Report

  • Sharepoint Backup Activity Report

  • Groups Backup Activity Report

These reports now display the latest information.

October 30, 2024

Enhancement

Provided more granular control to MSPs over Long-Term Retention

Previously, Long-Term Retention (LTR ) was automatically enabled for all Hybrid Workloads customers in Enterprise and Elite editions. To give MSPs' more granular control over LTR feature access, we've introduced an option within MSC to enable the LTR. This enhancement empowers MSP Admins to determine which customers can leverage LTR storage capabilities, enabling more accurate revenue forecasting and planning.

Key Benefits

  • Granular Control: MSP Admins now have the flexibility to enable LTR for customers with Hybrid Workloads.

  • Accurate Forecasting: Enhanced control over LTR usage allows for more precise revenue projections.

Note:

  • Once enabled, LTR can only be disabled by contacting Druva Support.

  • All existing Hybrid Workloads Enterprise and Elite customers have LTR enabled by default. To disable it, MSP Admins should contact Druva Support.

October 22, 2024

Enhancement

New SaaS Apps and Endpoints Reports for MSPs

In continuation with our efforts to consolidate reports at one place for simplifying tenant management, we have added a few more SaaS Apps and Endpoint reports to Managed Services Center (MSC), providing you with centralized access to valuable customer data. This eliminates the need to log in to individual tenant accounts for each customer.

Benefits:

  • Improved Efficiency: Streamlined access to reports saves MSPs valuable time and effort, especially for those managing a large number of customers.

  • Enhanced Scalability: Centralized reporting provides a more scalable solution for MSPs, making it easier to manage and monitor their customers' SaaS Apps and Endpoints data.

Explore the following new reports that are now available:

Enhanced alert emails that include customer name

Enhanced Hybrid Workloads alert emails now include the customer's Account Name in the subject line. This capability clearly identifies the customer for MSP administrators and helps in faster issue resolution.

Here is a glimpse:

October 03, 2024

This release has minor bug fixes

September 30, 2024

New Feature

Dru Assist - Your AI-Powered Support Agent on MSC

We're excited to announce the launch of Dru Assist, your new AI-powered customer support agent on Managed Services Center (MSC). Dru Assist is designed to provide instant, accurate, and personalized assistance, helping you get the most out of MSC.

Check out this video for a sneak peek into the Dru Assist experience.

Key offerings of Dru Assist that you can leverage:

  • Instant Answers: Ask questions about product configuration, administration, and troubleshooting. Dru Assist will provide immediate, accurate responses.

  • Guided Troubleshooting: Get step-by-step guidance to resolve issues efficiently.

  • Personalized Support: Receive tailored recommendations based on your specific needs and usage patterns.

  • Seamless Integration: Access Dru Assist directly from the MSC for easy-to-use support.

  • Stay Updated: Get release updates at your fingertips.

Benefits:

  • Increased Efficiency: Save time and effort by getting quick answers to your questions.

  • Improved Customer Experience: Enjoy personalized support and a more satisfying interaction.

  • Enhanced Productivity: Focus on your core tasks while Dru Assist handles your support needs.

Get started NOW!

Dru Assist is our latest step towards enriching our customer experience. So what's holding you back? Login to the MSC console now and experience the future of customer support with Dru Assist!

For more details, refer to the FAQs about the Dru Assist.

Enhanced alert emails that include customer name

Enhanced alert emails now include the customer's Account Name in the subject line. This capability clearly identifies the customer for MSP administrators and helps in faster issue resolution.

Here is a glimpse:

Note: This feature is currently available for Cyber Resilience, SaaS Apps and Endpoints.

September 05, 2024

Enhancement

Streamlined Filtering for Enhanced Efficiency

Experience a new level of efficiency with our enhanced filtering capabilities. The quick filters and universal Customer Name filter simplify data analysis, providing tailored insights at your fingertips. The use of quick filters makes your data analysis experience more efficient and intuitive than ever before.

Key Enhancements

  • Administrators can now quickly filter all reports with the customer name. That can help them to get customer-specific outcomes easily.

  • Some of the Hybrid Workload Reports are upgraded with customized quick filters.

  • Improved a few reports with the quick filters to auto-populate the values.

List of Hybrid Workload reports with quick filters

Report

Quick Filter

Storage consumption by Backup set report

Backup Policy, Backup Set Type

Backup Activity report

Workloads, Backup Status

Resource Status report

Backup Set Type

In addition to the specific filters mentioned for Hybrid Workload Reports, all reports include the following quick filters:

  • Service Plan: Quickly filter by service plan to analyze performance and usage trends across different plans.

  • Customer Name: Easily identify data related to specific customers.

Note: The Service Plan quick filter is not applicable to Cyber Resilience Reports due to the unique nature of those datasets.

Customer Action Required: None

Updated page titles to reflect account name (Now Available for SaaS Apps and Endpoints)

The enhanced browser tab feature is now available for SaaS Apps and Endpoints customers. With this update, navigating through multiple open tabs becomes more efficient and intuitive. Here's what's new:

  • Account Name in Browser Title Tab: The Account name is now prominently displayed in the browser title tab on Druva Console pages, simplifying identification among other open tabs.

Here is a glimpse:

To view the details of these enhancements, please refer to the previously published release notes.

Deprecation

Deprecated three reports and their corresponding APIs

We have deprecated three reports and APIs in favor of more powerful reporting. Our previous reports, while valuable in their time, have become redundant and lack the detailed information needed for comprehensive usage analysis. To address this, we've developed improved versions of these reports with richer details, providing a more comprehensive view of your tenant's usage.

Listed below are the deprecated reports with their corresponding APIs

Report Name

API Endpoint

Tenant Consumption Report

msp/v2/reports/consumption

msp/v2/reports/consumption/summary

Tenant Quota Consumption Report

msp/v2/reports/quota

msp/v2/reports/quota/summary

Backupset Report

msp/v2/reports/backupsets

Thereby, subscribe to the new reports and upgrade your automation or monitoring tool with new APIs in the place of deprecated ones. The new reports and their respective APIs are:

New Reports

API Endpoints

Tenant Consumption Report Version 2.0

Tenant Quota Consumption Report Version 2.0

Backup Activity Report

Key benefits:

  • More Detailed Insights: Gain a comprehensive understanding of your tenant's usage patterns.

  • Actionable Data: Make informed billing decisions based on actual Druva service and add-on consumption.

  • Improved Efficiency: Access all backup job details in one centralized location with the Hybrid Workloads report.

Fixed Issue

Issue

Description

MSP-10286

We have fixed the issue where the Sandbox customers received renewal alerts when the MSP administrator extended the license expiry date beyond the allowed three years.

August 22, 2024

Enhancement

Reduce complexity with unified license renewal alerts

To streamline communication and reduce confusion, we have consolidated all license renewal alerts into a single and unified notification. Previously, you had to subscribe to multiple alert types to get license renewal alerts for Evaluation and Commercial tenants. Now, you can subscribe to a comprehensive and unified alert covering the license renewal of Evaluation, Sandbox, and Commercial tenants.

What's Changing:

  • The old alert types (POC License - Renewed, Commercial License - Renewed) have been consolidated into a single, new alert: License Renewed.

  • MSPs who are already subscribed to the POC and Commercial License - Renewed alerts can not receive the alert notifications.

  • The old alerts will be deprecated in the coming days.

Key Benefits:

  • Simplified Communication: A single alert streamlines the notification process, making it easier to stay informed.

  • Improved Clarity: By combining alerts, we've eliminated potential confusion arising from multiple notifications under different headings.

  • Enhanced Efficiency: This change reduces the administrative burden on MSPs.

  • Unified Alert for All Customers: You can now subscribe to a single unified alert covering the license renewal of Evaluation, Sandbox, and Commercial tenants.

Customer Actions required:

Subscribe to the new consolidated license renewal alert to receive the alert notifications.

August 08, 2024

This release has minor bug fixes.

July 25, 2024

Enhancement

Simplified details in the Customer Level Events API

We've simplified the details field in the API response of Customer Level Events API to provide a more developer-friendly experience. Previously, the details field was returned as a stringified JSON object, requiring consumers to parse it manually. With this update, the details field is now directly returned as a valid JSON object.

Key Changes:

  • New Endpoint: https://apis.druva.com/msp/v3/customers/{customerID}/events

  • Old Endpoint: https://apis.druva.com/msp/v2/customers/{customerID}/events

Benefits:

  • Reduced processing time: Consumers no longer need to perform unnecessary stringification and parsing operations.

  • Improved efficiency: Simplifies API integration and reduces potential error points.

Action required: Existing consumers of the Customer Level Events API should start using the new API endpoint to accommodate the new changes.

July 11, 2024

New Feature

Streamlined Monitoring and Alerting for MSPs with Event-Driven APIs

Traditionally, monitoring required continuous checks on systems to detect changes. This can be inefficient and lead to information overload. Event-driven monitoring works differently. You can now leverage MSP event APIs to get the details about MSP alerts, audit trails, subscription history, and login activities. You can integrate the responses from these event APIs with your favorite monitoring tools. This unlocks a world of possibilities for customized dashboards, alerts, and even ticket generation.

Key benefits:

  • Reduced Noise, Increased Focus: Focus on what matters! Receive alerts only when events occur, eliminating unnecessary notifications and streamlining your workflow.

  • Customizable Monitoring: Tailor your monitoring experience to your specific needs. Leverage third-party tools to create custom dashboards, alerts, and even automate ticket generation for faster issue resolution.

  • Improved Manageability: Gain a comprehensive view of your entire infrastructure, allowing for proactive problem identification and improved overall manageability.

For more information about events APIs, see MSP-level event APIs.

Enhancement

User Provisioning Report Enhancement

Added a new "Mapping" column to the Microsoft 365 and Google Workspace User Provisioning report. This column displays the highest priority mapping used for importing each user.

For more information, see the User Provisioning Report for Microsoft 365 and Google Workspace.

July 09, 2024

New Feature

Introducing Microsoft Entra ID backup with Druva

Druva now provides robust backup and restore capabilities for your customers' Microsoft Entra ID data. Find Microsoft Entra ID under Data Protection, or under the All Services sub-menu in the tenant console.

You can now safeguard access to critical Microsoft cloud resources with confidence.

Key features

  • Vital organization data and access: Safeguard the organizational resources directory and application access to the Microsoft cloud

  • Autonomous protection: Protect users, groups, roles, devices, enterprise applications, and app registrations hosted in Microsoft Entra ID

  • Rapid response: Compare changes between snapshots, providing the ability to review changes and act on them quickly

  • Guaranteed recovery: Recover any changes including additions, deletions, or updates where needed

Note: The Microsoft Entra ID feature will enabled in phases for Existing Microsoft 365 customers. MSPs can contact Support to enable this feature for new SaaS Apps and Endpoints Customers.

Get started

If you’re ready, take a look at the following docs to get started with our solution for Microsoft Entra ID:


June 13, 2024

New Feature

Consolidated M365 & Google Workspace Reports Now on MSC

Simplify tenant management with M365 and Google Workspace reports, now available in the Managed Services Center (MSC). MSPs can access reports directly within MSC, streamlining operational efficiency. Before the introduction of this feature, MSPs needed to access individual tenant consoles whenever they wanted to view reports. This process was time-consuming and inefficient.

This eliminates the traditional workflow of accessing reports through individual tenant consoles, saving MSPs valuable time and effort.

The availability of these reports in the MSC eliminates the need to visit individual tenant consoles, allowing you to:

  • Boost Efficiency: Effortlessly access consolidated reports, saving you valuable time.

  • Reduce Costs: Access all your customers’ reports from a single platform, eliminating the need to switch between individual tenant consoles. This capability translates to increased productivity and potentially higher margins for your business.

  • Enhanced Visibility: Gain a holistic view of product usage across your customer base, allowing for better-informed decisions.

See the reporting documentation for details on using Consolidated M365 and Google Workspace reports within MSC.

May 16, 2024

New Feature

Gather Comprehensive Insights on Azure Alerts and Storage Consumption

MSPs can now view the status of Azure backups and storage consumption within their customers’ environments and subscribe to reports for periodic insights. View and subscribe to the following improved reports with additional/newly added information on Azure workload for timely insights, enabling administrators to analyze potential backup issues and initiate corrective actions:

  • Storage Consumption Report: Provides detailed information on Storage Consumption by backup sets depending on your access privileges.

  • Alert History Report: A report on alerts and severity to indicate how serious an issue is and ensure it is addressed promptly.

  • Resource Status Report: Offers a quick view of the status of all Azure VMs configured for backups and the backup set details.

Customer action required: None.

May 02, 2024

New Feature

New APIs for reporting automation and integration

MSP Admins can now leverage new APIs to automatically generate reports for Endpoints, Hybrid Workloads, and Cyber Resilience. This eliminates manual report creation, saving you valuable time.

These APIs utilize a single set of MSC credentials, eliminating the need to manage separate credentials for each customer.

The enhanced API response includes customer name, account name, and customer ID, simplifying data integration with your existing tools and removing the need to maintain a separate customer list.

For more information about report APIs, see

April 18, 2024

New Feature

Customer-level Event API Access for MSPs

MSPs can now leverage Event APIs to call customer-specific events.

Events API capability helps administrators to:

  • Get the job events in a single API call

  • Monitor job failures and take corrective actions

  • Integrate the exported events with the third-party SIEM tool

Events APIs are designed in such a way that -

  • MSPs can use a single set of API credentials generated from the MSC eliminating the need to manage separate credentials for each customer.

  • Events API response is enhanced to include the customer name and customer ID as a unique identifier for each row. This simplifies data consumption within your integration tools, removing the need to maintain a separate list of customer names.

Important: Events API is currently available for VMware - Hybrid Workloads.

For more information, see Event APIs for MSPs.

March 25, 2024

Enhancement

Updated page titles to reflect accurate page functionality and account name (Now Available for Hybrid Workloads)

The enhanced browser tab feature is now available for hybrid workload customers. With this update, navigating through multiple open tabs becomes more efficient and intuitive. Here's what's new:

  • Account Name in Browser Title Tab

  • Dynamic Page Titles

Here is a glimpse:

To view the details of these enhancements, please refer to the previously published release notes.

March 21, 2024

NEW FEATURE

Enhanced Operational Efficiency and User Experience for MSP Admins with Consolidated Reporting in MSC

MSP Administrators can now view, download, and subscribe to product reports directly within the Managed Services Center (MSC). With this consolidated view, MSPs can easily access reports from all tenants.

Benefits for MSPs:

  • Reduced Operational Costs: Eliminate the need to access individual tenant consoles, saving valuable time and resources. Thus, enhancing profitability with potentially higher margins.

  • Increased Efficiency: Access consolidated reports quickly and easily.

  • Improved Visibility: Gain a comprehensive understanding of product usage across all your customers.

Here are the reports that are now available:

March 07, 2024

This release has minor bug fixes.

February 22, 2024

Enhancement

Updated page titles to reflect accurate page functionality and account name

The browser tab is now enhanced to make it easier for MSPs to identify customers’ accounts among multiple open tabs. Here are the key changes:

  • Account name in browser title tab: The Account name is now prominently displayed in the browser title tab on Druva Console pages, simplifying identification among other open tabs.

  • Dynamic page titles: The Page title is revamped to reflect the functionality of the page, providing additional context in your browser tabs.

Following are pages on the Druva console that reflect the account name in the browser tab and dynamic page titles:

  • Druva Console Home

  • Pages under the Administration section

    • Reports

    • Manage Administrators

    • Druva Cloud Settings

    • Account Details

    • Integration Center

  • Rollback Actions

Here is a glimpse:

Customer Action Required: None

February 08, 2024

Fixed Issues

Issue

Description

MSP-8110

Fixed an issue where the NAS data in the Compliance Report was not getting updated.

PHN-117676

Fixed an issue where the cancelled and queued jobs were not visible on the Managed Services Center (MSC) for some Hybrid workloads.

January 25, 2024

This release has minor bug fixes.

Archived release notes

​For release notes of previous cloud updates, see Archived Release Notes.

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