November 26, 2025
Enhancement
The Wait is Over: Introducing Granular Daily & Monthly Chargeback Reports!
Now the wait is over! As we promised, we are excited to announce a major enhancement to our reporting capabilities. We are launching a new suite of Daily and Monthly Chargeback Reports designed to give you the granular telemetry, you need to build flexible, customized chargeback models and gain deep, actionable insights into customer trends.
This release includes three powerful new reports:
(This new suite complements the Customer and License Details - Daily Report, which was released in the last cycle.)
Why It Benefits You: Flexible Billing, Deeper Insights
These reports provide granular telemetry data, allowing you to move beyond basic billing and create tailored chargeback mechanisms.
Flexible Chargeback: You now have visibility into granular metrics like "Frontend and Backend storage consumption. This allows you to bill customers based on custom parameters that align with your business, helping you maximize margins.
Deeper Trend Analysis: Efficiently monitor customer growth, identify consumption patterns, and track deployment trends directly from the MSC.
Important Note for Customer Consumption Telemetry (Daily and Monthly) reports:
Data for D365 and SFDC is not included in this report.
No historical data will be available for these specific columns:
For End User Products: "FrontEnd Source" and "Backend Source + Change"
For EWL Products: "Total Active BackupSet"
Data for these fields will begin populating from the report's release date onward.
Automate and Integrate with New Reporting APIs
To help you leverage this powerful new data at scale, we are also releasing a full set of supporting APIs for these new reports.
This isn't just about new reports; it's about new data you can act on.
This API-first approach gives you the power to fully integrate granular chargeback data into your existing workflows, saving time and unlocking new opportunities.
November 14, 2025
Enhancement
Reporting Update: Get More Clarity with "Account Name" and New APIs!
We've just rolled out two major enhancements to give you clearer, more powerful consumption insights.
1. "Account Name" Now in Your Global Usage Report- By popular request, we've added the Account Name field to the Global Usage Report. You can now instantly see the specific account name associated with each line item, making your analysis and billing faster than ever.
2. New APIs to Match Our New Reports As you know, we recently split the original report into two focused reports:
To support this new structure, we've launched two dedicated APIs to programmatically access this data:
⚠️ API Deprecation Notice
In line with these improvements, the older Get global usage report summary API will be deprecated by February 12, 2026.
We strongly encourage you to transition your workflows to the new APIs as soon as possible to take full advantage of these new capabilities and ensure a seamless transition.
November 6, 2025
Enhancement
Enhanced Reporting: Global Usage Report Split for Clearer, Independent Consumption Tracking
To provide you with clearer and more powerful consumption insights, we've enhanced our reporting capabilities!
What's New?
Introducing the "Commit and Balance Report"- This release introduces a brand-new report designed for deep financial analysis. It provides a dedicated view of your daily CU commitments and balance, with advanced filtering to help you analyze consumption trends and usage patterns.
"Global Usage Report" Now More Focused- To improve clarity, the Global Usage Report has been refined. It will continue to provide the clear, flat list of tenant-level consumption you're used to. For more detailed trend and balance analysis, you can now use the new Commit and Balance Report.
Visit Global Usage Report and Commit and Balance Report for more details.
October 16, 2025
New Feature
Introducing Granular Telemetry for Chargeback and Trend Analysis
We are excited to announce the first release in our new Chargeback and Telemetry reporting suite, designed specifically for our MSP partners. We understand that managing unique pricing models requires granular data, a process that often involves manually pulling information from individual tenant consoles.
This new suite of reports eliminates that operational overhead by providing consolidated, detailed telemetry data directly within the MSP console.
What's New: The Customer License Details Daily Report
This foundational report is now live and provides a comprehensive breakdown of license and add-on details for each of your customers. You can use this data to:
Streamline Chargeback Data Preparation: Easily gather the precise license and add-on information.
Analyze Customer Trends: Gain insights into customer growth, monitor deployment status, and identify upsell opportunities across your entire client base.
Eliminate Manual Data Collection: Stop pulling data from individual tenant consoles or different reports. Access consolidated, accurate data on demand.
Please Note: This report will have data of the last 60 days.
The Road Ahead: This is Just the Beginning
The Customer License Details Report is the first of many powerful tools we are building to support your business. In the near future, you can expect:
Three More Granular Reports: Detailing specific product consumption for each customer.
Full API Access: Programmatically pull telemetry data to integrate with your platforms.
You can access the new report today by navigating to the Reports section of your MSP console.
To get started with the reports today. You can have detailed understanding of the reports in Introduction to Chargeback and Telemetry reports documentation.
Enhancement
Automate Consumption Sync with ConnectWise
Summary
We are excited to announce a significant enhancement to our ConnectWise integration. This powerful new capability enables Managed Service Providers (MSPs) to automatically synchronize monthly end-user and storage consumption data from Druva directly to their designated Companies, Agreements, and Additions within ConnectWise. By automating this data flow, you can dramatically streamline your billing and invoicing workflows, ensuring accuracy and saving valuable time.
Key Benefits
Accurate Consumption Sync: Automate usage tracking in ConnectWise PSA to ensure accurate, timely data for client chargebacks and reliable revenue operations.
Faster Ticket Resolution: Automatically generate ConnectWise PSA tickets from triggered alerts to accelerate issue resolution.
Reduce Operational Costs: Eliminate repetitive manual tasks through automation to cut administrative workload, lower operational costs, and improve profitability.
Getting Started
To enable and configure this new functionality, please refer to our comprehensive guide in the ConnectWise Consumption Sync documentation. This guide provides step-by-step instructions for setup and usage.
October 7, 2025
Enhancement
Update Customer V3 API: Convert Customers from MSC to Druva Provisioned
This announcement details a functional update to the Update Customer v3 API. The API now supports the conversion of customers from an MSC Provisioned to a Druva Provisioned model.
Functional Overview
This API enhancement provides a direct method to convert a customer from the MSC Provisioned model to the Druva Provisioned model.
This conversion is the necessary first step to enable advanced offerings for your customers. Once the account is converted, you can add exclusive workloads such as Dynamics 365 Backup, Salesforce Backup, Premium Security for Enterprise Workloads, etc. You can have a detailed view of all workloads supported in MSC Provisioned and Druva Provisioned Customers documentation.
Important Notes
One-Way Conversion: This API supports a one-way conversion from MSC to Druva Provisioned only. Reverting a customer back to the MSC Provisioned model is a manual process that must be requested by contacting Support.
Review Before Converting: The Druva Provisioned model has a distinct set of capabilities and limitations. It is critical that you review the linked documentation in detail before making this change to fully understand the impact on your customer's account.
October 3, 2025
New Feature
Introducing Secure, On-Demand Assistance for Customers with Strict Privacy Requirements
We understand that building trust with clients who have strict privacy and contractual requirements is a top priority. To help you onboard and support these valuable customers, we are introducing a more flexible approach to access management.
You can now designate each customer's access level as either 'Managed' (with persistent access for proactive support) or 'Restricted'. For 'Restricted' customers, you can provide secure, on-demand assistance by requesting temporary, time-based access to their console. This allows you to honor their data governance policies while delivering the timely and effective support they expect, leading to improved satisfaction and stronger partnerships.
Key Enhancements
Serve a Broader Clientele: Easily onboard customers with stringent privacy or contractual needs. The new 'Restricted' access model is an ideal solution for clients who prefer that their MSP does not have persistent access to their data.
Streamline On-Demand Support: When a 'Restricted' customer requires assistance, you can request temporary, time-bound access to their environment to efficiently address their inquiries and provide swift support.
Enhanced Control and Trust: By tailoring access levels on a per-customer basis, you can build stronger, trust-based relationships and demonstrate a clear commitment to your clients' security.
How It Works
You have two distinct options for managing customer access:
Managed Access: This setting grants you persistent access to manage your customer's environment. It is ideal for day-to-day administration and proactive support.
Restricted Access: When selected, your direct access to the customer's environment is limited by default. To provide support, you can initiate a request for secure, temporary access directly through the console.This request is sent directly to the customer's designated Druva Cloud Platform (DCP) administrator for approval.
Feature Availability in Restricted Mode
The table below outlines the functionalities available for customers designated as 'Restricted':
Functionality | Availability in Restricted Mode |
License Management | Fully available in the MSC |
Consumption Reporting | Fully available in the MSC |
Customer Console Access | Available on-demand via a temporary access request |
Consolidated Product Reports | Not applicable (Requires persistent access) |
Important Information
All new customers are onboarded with the 'Managed' access level by default. You have the flexibility to change this to 'Restricted' at any time.
Exception for GovCloud and Asia-Pacific: Please note that customers hosted in GovCloud or on the Asia-Pacific control plane are an exception. They are permanently set to 'Restricted' access, and this setting cannot be changed to 'Managed'.
We believe this new capability will empower you to deliver more flexible and secure services to all your customers. For detailed instructions on configuring these settings, please refer to our Manage Customer Account Access Type.
Enhancement
Introducing ConnectWise PSA Integration for Enterprise Workloads Alerts
You can now automatically create service tickets in your ConnectWise PSA from Druva alerts, streamlining your incident management workflow for Enterprise Workloads customers.
This integration eliminates the need for manual monitoring and ticket creation, reducing the risk of human error and freeing up your team to focus on resolving issues.
Key Benefits:
Automated Ticketing: Seamlessly create a ConnectWise PSA service ticket whenever a critical alert is generated for your Enterprise Workloads customers.
Reduced Manual Intervention: Eliminate the need to manually monitor the Druva console for alerts and then create tickets, saving time and improving accuracy.
Centralized Management: Consolidate all critical Druva alerts directly into your primary service desk tool, providing a single pane of glass for all incident management.
Action Required
To enable this feature, you must configure both customer mappings and severity mappings for Enterprise Workloads within the Managed Services Center (MSC). For detailed, step-by-step instructions, please refer to ConnectWise Ticketing.
Deprecations
New MSP Power BI Template 2.0.0 is Now Available
To improve the performance and capabilities of your reporting, the new MSP Power BI Template 2.0.0 is now available. This version is rebuilt on our latest API- Get Itemized Tenant Consumption Report v2.0 to deliver improved performance and more reliable data access.
You can download the new template here: https://downloads.druva.com/Platform/ or from the MSC.
API and Template Deprecation Schedule
With this new release, the older MSP Power BI Template 1.0.0 and the API will be decommissioned on October 30, 2025.
Action Required
To ensure reporting continuity, MSP Administrators must:
Download the new MSP Power BI Template 2.0.0.
Deprecation of Tenant APIs and Service Plan APIs (V2)
As part of our ongoing API improvements, the version 2 (V2) of the Tenant and Service Plan APIs were officially decommissioned on September 27, 2025. These endpoints are no longer functional and will return an error.
This transition to the newer version (V3) is part of our commitment to providing a more robust, secure, and feature-rich API platform. The V3 endpoints offer improved performance and support for upcoming features.
API Transition Details
If your integration has stopped working, you must migrate from the deprecated V2 APIs to their V3 replacements.
Deprecated V2 API | New V3 Replacement API |
Action Required
Immediately update your code to use the new V3 replacement endpoints to restore functionality.
Consult the V3 API Documentation for detailed implementation information.
Archived release notes
For release notes of previous cloud updates, see Archived Release Notes.