This report provides a detailed overview of all licenses and add-on services provisioned for each of your customers. Use it to quickly audit which services are active for a specific client and to maintain an accurate inventory of your deployed licenses.
Please Note
This report displays data from the last 60 days.
Accessing the Report
To view the Customer License Report, follow these steps:
Log in to the Managed Service Centre (MSC) console.
Navigate to Reports >> Chargeback and Telemetry >> Customer License Report.
Click on Customer License Report.
Managing the Report
Report Summary: Field Descriptions
The report summary provides a detailed, row-by-row breakdown of the licenses and services provisioned for your customers. The table below describes each column in the report.
The summary will have-
Fields | Description |
Date | The date of the latest activity recorded. |
Customer Name | The name of the customer. |
Account Name | The internal account name used by Druva to identify the customer. |
Customer Global ID | The unique global identifier assigned to the customer within the Druva platform. |
Product ID | A unique numerical identifier for the product category: 1 for Enterprise Workloads, 2 for SaaS Apps and Endpoints. |
Product Name | The name of the product category, either Enterprise Workloads or SaaS Apps and Endpoints. |
Product Module | The specific product module licensed, such as Microsoft 365, Google Workspace, Endpoints, Dynamics 365, Salesforce, or Enterprise Workloads. |
Instance ID | A unique identifier for a specific product instance created when a license is provisioned to a customer. |
Service Plan Name | The name of the service plan assigned to the customer. Note: This field applies only to Direct customers and will display a dash (-) for Discrete customers. |
Service Plan ID | The unique identifier for the service plan. Note: This field applies only to Direct customers and will display -1 for Discrete customers. |
Edition | The service edition assigned to the customer, which can be Business, Enterprise, or Elite. |
License Type | The license type issued- Evaluation and Commercial. |
License Expiry Date | The expiry date of the license. |
Add-on Name | The add-on provided to the customer. |
Is Enabled | This shows if the add on is enabled or disabled for the customer. |
Report Subscriptions
You can automatically send this report to key stakeholders via email by creating a subscription. This ensures that relevant team members receive regular updates without needing to log in to the console.
To create a new subscription:
From the report page, click Manage Subscription.
Click New Subscription to open the scheduling wizard.
Step 1: Configure the Schedule
In this section, you will define the delivery schedule and format for the report emails.
Name: Name of the report.
Attachment Format: Choose the file format for the emailed report. You can select either CSV or PDF.
Enable Subscription: Ensure this toggle is activated to make the subscription active.
Recurrence: Select the frequency for the email delivery:
Daily: The report is sent every day.
Weekly: The report is sent on a specific day of the week.
Monthly: The report is sent on a particular day of the month (e.g., on the 1st of every month).
Repeat: Specify the exact interval for the report's delivery based on the selected recurrence (e.g., everyday, on specific day of the week, or on a particular day of the month).
Time Zone: Select the time zone for the report's data. This ensures consistency for all recipients.
Time: Specify the exact time you want the report to be sent.
Once you have configured the schedule, click Next.
Step 2: Add Subscribers
On the final page, enter the email addresses of the individuals who should receive the report. You can add multiple recipients by pressing the Enter or Tab key after each address.
When finished, click the “Submit” button to activate the subscription.
Email Report
Configure the settings below to email the report.
Attachment Format: Choose the file format for the report.
CSV: Best for use in spreadsheets.
PDF: Best for viewing and sharing.
Recipients: Enter the email addresses of the individuals who should receive this report. You can add multiple people by pressing Enter or Tab after each address.
Add me to the recipient list: Select this checkbox to automatically include your own email address. This will use the email address associated with your current login.
Once you are done with this configuration, click on the “Send Email” button.
Filtering the Report
To refine the data and focus on specific information, you can apply filters based on various categories like Account Name, Instance ID, Product ID and so on.
How to Apply Filters
To open the filter panel, click the filter icon or horizontal lines (☰) located on the report dashboard.
Select the category you want to filter by from the dropdown menu (e.g., "Account Name").
Choose a logical operator to define the condition (e.g., equal or does not equal).
Enter the specific value you want to search for. You can combine multiple filters to narrow your results even further.
Example: Filter for an Account Name that contains "Global" AND a Product ID that is "Product-123".
After setting your criteria, click the Apply button.
Using Your Filtered View
The report will instantly update to display only the data that matches your filters. You can then download or email this customized, filtered view.
Downloading the Report
You can easily save a copy of the report for offline analysis, sharing, or record-keeping.
To download the report-
Click the three dots (⋮) located on the report dashboard.
From the dropdown menu, select your desired file format.
JPG
PDF
Excel
CSV