Overview
This article provides you with comprehensive guidelines that allows you to view, edit, delete, filter, search, and export customer details of Druva Provisioned customers from the Managed Services Centre (MSC) console.
View customer details
To view the customer details
Log in to the Managed Services Center console, and select Customers from the menu.
On the Customers page, select the Druva Provisioned tab. It displays the list of all Druva Provisioned customers
Select the customer whose details you want to view. The Customer Details page displays the following information.
Account Details - Displays account details for the selected customer.
Name - The Account name by which Druva identifies the customer.
Customer Name - The customer name mapped to the Account Name.
Phone Number - The phone number of the customer.
Address - The physical address of the customer.
Tenant Admin - The name of the Tenant Admin.
Product Details - This section enables you to:
Request Product License - You can request the Product Licenses for the selected customer.
📝 Note
To request a product license, ensure that you are registered on the Druva Support Portal.
View Product Details - You can view the Enterprise Workloads and SaaS Apps, and Endpoints details associated with the selected customer.
Security Add-Ons - You can view the security features enabled for the selected customer.
📝 Note
Posture & Observability will be enabled by default for all eligible products.
Edit customer details
To edit customer details
Log in to the Managed Services Center console, and select Customers from the menu.
On the Customers page, select the Druva Provisioned tab. It displays the list of all Druva Provisioned customers.
Select the customer that you want to edit, then click Edit.
In the Edit Customer window, edit the required information and click Save.
📝 Note
To change the Customer Type from Druva Provisioned to MSC Provisioned, contact Druva Support.
Delete customer details
To delete a customer
Log in to the Managed Services Center console, and select Customers from the menu.
On the Customers page, select the Druva Provisioned tab. It displays the list of all Druva Provisioned customers.
Select the customer that you want to delete, then click Delete Customer.
In the Delete Confirmation window, select Yes, Delete.
Filter customer list
To filter the customer list
Log in to the Managed Services Center console, and select Customers from the menu.
On the Customers page, click the Filter icon.
Provide the required parameters and click Apply to apply the filters.
Click Reset if you wish to make any changes to your filter parameter selection.
Search for a customer
You can use the search option to narrow down the search and view required customer details.
To find and view customer details
Log in to the Managed Services Center console, and select Customers from the menu
On the Customers page, enter the customer name in the Customer Name search box.
Press Enter to view specific details of a customer.
Export customer details
To export the customer listing page details to a CSV format
Log in to the Managed Services Center console, and select Customers from the menu
On the Customers page, click the Export to CSV button.
On the Select Exportable columns window, select the required column you want to export and click Export to CSV.