April 17, 2025
New Feature
Empowering MSPs with the new Education License
We are excited to announce the launch of our new Education License, specifically designed to empower our Managed Services Providers (MSPs) to effectively serve the educational sector. This unique licensing model provides MSPs with a cost-effective data protection solution to onboard and manage the data protection needs of educational institutions utilizing Google Workspace and Microsoft 365.
Key Features of the Education License
Advantageous Faculty-to-Student Ratio: The Education License offers a compelling 1:4 (faculty to student ratio), wherein for every one (1) faculty license purchased, four (4) student licenses are included at no additional cost.
Simplified Billing for MSPs - Billing for MSPs utilizing Education License is solely calculated based on the total number of faculty licenses in use across their education clients.
Broad Compatibility for Educational Institutions: The Education License is available to educational institutions using Google Workspace and Microsoft 365 with Business, Enterprise, or Elite license editions.
Benefits for MSPs
Expand your market reach within the Educational Sector: Unlock significant growth opportunities by extending your data protection services to the education vertical with a tailored and attractive offering.
Cost-effective solution for Educational Institutions: Leverage the Education Licence’s unique pricing structure to provide budget-friendly data protection, making your offering highly competitive within the Education market.
Simplified Onboarding: The Education License customers can be easily onboarded via the MSC console, ensuring a simplified and streamlined onboarding experience.
Automated Billing and Discount Application: The discounted pricing and billing for the educational institutions are handled automatically, reducing administrative overhead and ensuring accurate invoicing.
Action Required for MSP Administrators
To begin onboarding educational institutions with the new Education License through MSC, contact your Druva Account Representative or Druva Support.
For more information, refer to our documentation.
March 31, 2025
New Feature
New Reporting APIs for Google Workspace, Microsoft 365, and other workloads
MSP Administrators can now leverage the new APIs to automate report generation for Google Workspace and Microsoft 365. These APIs streamline the reporting process, eliminating the need for manual report creation and saving your valuable time.
Key Benefits
Unified Credential Management: These APIs use a single set of MSC credentials for all customers, eliminating the need to manage separate credentials for each customer.
Enhanced Data Integration: The enhanced API response includes customer name, account name, and customer ID, simplifying data integration with your existing tools and removing the need to maintain a separate customer list.
Newly Added Report APIs
Additionally, we have also expanded Reporting APIs for the following workloads:
New Reporting API for Hybrid Workloads
New Reporting APIs for Endpoints
For more information, see the Developer Portal.
March 12, 2025
Enhancement
Tenant Consumption Report v 2.0: Improved Shared Mailbox Billing Insights
To provide greater transparency in tenant billing, we have enhanced the Tenant Consumption Report 2.0 to include the chargeable Shared Mailbox (SMB) usage details for Microsoft 365 users. This enhancement helps MSP admins to monitor the chargeable Shared Mailbox usage and gain better insights of each tenant’s SMB usage and the corresponding Consumption Units (CUs).
Note: The Shared Mailbox usage details in Tenant Consumption Reports 2.0 are available on both the MSC Console as well as the API reports.
Here is a glimpse
Here is a glimpse
February 28, 2025
Enhancement
New Restore Activity Reports for MSPs
In continuation with our efforts to consolidate reports at one place for simplifying tenant management, we have added a few more restore activity reports to the Managed Services Center (MSC), providing you with centralized access to valuable customer data. This eliminates the need to log in to individual tenant accounts for each customer.
Benefits:
Improved Efficiency: Streamlined access to reports saves MSPs valuable time and effort, especially for those managing a large number of customers.
Enhanced Scalability: Centralized reporting provides a more scalable solution for MSPs, making it easier to manage and monitor their customers' SaaS Apps and Endpoints data.
Explore the following new reports that are now available:
February 21, 2025
Enhancement
Support for AWS Native Workloads
Protect your customers' AWS environments with Druva! With this enhancement, you can now enable your customers to seamlessly back up their AWS Native Workloads.
Benefits of protecting AWS Native Workloads using Druva
Seamless AWS Backup and Restore: Provides seamless backup and restore solutions for AWS Native Workloads, including cross-region and cross-account backups for added protection against disasters.
Simplified Data Lifecycle Management & Cost Reduction: Simplifies and reduces costs associated with the complexity of data lifecycle management for AWS Cloud Workloads.
How to access AWS Workloads of your customers
To start protecting AWS workloads, go to the customer’s Tenant Console from MSC Console and then select Go to AWS under the Protect menu.
Here is a glimpse
Here is a glimpse
Supported AWS Native Workloads
For a complete list of supported AWS Native workloads and their specific configuration details, please refer to the AWS Workloads Documentation. This document provides comprehensive information on supported services, configuration options, and best practices.
Enhancement
Download MSP Power BI Template directly from the MSC Console
For ease of access, we have now made the MSP Power BI Template available for download from the MSC Console itself.
You can navigate to the Downloads section from the Settings <Gear icon> page and download the MSP Power BI Template.
Here is a glimpse
Here is a glimpse
UI Update
With the capability to download MSP Power BI Template directly from the MSC Console, we have renamed the Download Extensions tab to Downloads.
December 26, 2024
New Feature
Personalized Timezone Settings in the Managed Services Center (MSC)
Administrators can now set their preferred timezone directly within the Managed Services Center (MSC). Previously, timezone settings relied on support intervention or defaulted to a standard timezone upon initial MSP administrator creation. This new feature ensures that audit logs, entity timestamps, and monitor jobs are displayed according to the administrator's chosen timezone.
Key Improvements:
MSP Administrators: Can set and update the timezone for all MSP, tenant, and read-only administrators.
Tenant and Read-Only Administrators: Can set and update the timezone for their own accounts.
Customer Tenant Console: The timezone displayed within the customer tenant console will be set according to the timezone of the administrator.
This enhancement provides more accurate and relevant time-based information for monitoring jobs, reviewing audit logs, and managing other time-sensitive entities.
Action Required:
The default timezone for all administrators who did not select one during account creation is UTC. To update your timezone preference, log in to the MSC and edit your administrator profile.
December 20, 2024
New Feature
Get Better Insights and Streamlined Tenant Consumption Reporting with Power BI Integration
The Power BI integration with the Consumption Dashboard now supports dynamic data retrieval, providing up-to-date insights into tenant consumption. This feature eliminates the limitations of static reports by enabling dynamic data retrieval via APIs, ensuring access to the latest consumption data.
This integration gives administrators automated and accurate insights into tenant consumption, improving monitoring and enabling more efficient billing.
Key Benefits:
Detailed Consumption Insights: Gain comprehensive, automated insights into your tenant's overall consumption.
Granular CU Distribution: Analyze the distribution of Consumption Units (CUs) across individual products, including Hybrid Workloads, Endpoints, and SaaS Apps (Google Workspace, Microsoft 365).
Improved Billing: Leverage detailed consumption data to streamline and enhance customer billing processes.
To begin using the Power BI integration, download the Power BI pbix file from here: https://downloads.druva.com/Platform
For detailed documentation on integrating and utilizing the Power BI integration, see Monitor Tenant Consumption Reporting Data with Power BI.
November 28, 2024
This release has minor bug fixes
November 14, 2024
Enhancement
Enhanced user and device filtering for precise monitoring and troubleshooting
We've introduced a new filter, "isDeleted," to our reporting APIs. This enhancement empowers you to fine-tune your monitoring and troubleshooting efforts by filtering reports based on user and device deletion status.
Key Benefits:
Targeted Analysis: Pinpoint specific user groups for in-depth analysis.
Efficient Troubleshooting: Quickly isolate issues by filtering out irrelevant data.
Following is the list of Endpoints reports that have this new filter:
By leveraging this new filter, you can gain deeper insights into your environment and make more informed decisions.
Fixed Issue
Issue | Description |
MSP-10778
| Resolved an issue where the following reports were not updating data beyond October 18, 2024:
These reports now display the latest information. |
October 30, 2024
Enhancement
Provided more granular control to MSPs over Long-Term Retention
Previously, Long-Term Retention (LTR ) was automatically enabled for all Hybrid Workloads customers in Enterprise and Elite editions. To give MSPs' more granular control over LTR feature access, we've introduced an option within MSC to enable the LTR. This enhancement empowers MSP Admins to determine which customers can leverage LTR storage capabilities, enabling more accurate revenue forecasting and planning.
Key Benefits
Granular Control: MSP Admins now have the flexibility to enable LTR for customers with Hybrid Workloads.
Accurate Forecasting: Enhanced control over LTR usage allows for more precise revenue projections.
Note:
Once enabled, LTR can only be disabled by contacting Druva Support.
All existing Hybrid Workloads Enterprise and Elite customers have LTR enabled by default. To disable it, MSP Admins should contact Druva Support.
To learn more about enabling LTR, see Enable Long Term Retention (LTR) in Managed Services Center.
October 22, 2024
Enhancement
New SaaS Apps and Endpoints Reports for MSPs
In continuation with our efforts to consolidate reports at one place for simplifying tenant management, we have added a few more SaaS Apps and Endpoint reports to Managed Services Center (MSC), providing you with centralized access to valuable customer data. This eliminates the need to log in to individual tenant accounts for each customer.
Benefits:
Improved Efficiency: Streamlined access to reports saves MSPs valuable time and effort, especially for those managing a large number of customers.
Enhanced Scalability: Centralized reporting provides a more scalable solution for MSPs, making it easier to manage and monitor their customers' SaaS Apps and Endpoints data.
Explore the following new reports that are now available:
Endpoints, Microsoft 365, and Google Workspace Preserved Users Datasources Report
Enhanced alert emails that include customer name
Enhanced Hybrid Workloads alert emails now include the customer's Account Name in the subject line. This capability clearly identifies the customer for MSP administrators and helps in faster issue resolution.
Here is a glimpse:
Here is a glimpse:
October 03, 2024
This release has minor bug fixes
Archived release notes
For release notes of previous cloud updates, see Archived Release Notes.