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This article answers common questions about using Druva Console to back up and restore SharePoint Online data.
General SaaS Apps FAQs
For common questions about SaaS apps in Druva Console, refer to: SaaS Apps FAQ
Configuration FAQs
How do I configure Druva Console to protect SharePoint Online data?
For configuration refer to: Backup Profiles for Org Apps
With Backup Profiles for Org Apps and Auto Configuration Rules, organizations can apply a scalable and precise backup strategy. This approach eliminates earlier limitations by allowing consistent, automated configurations across multiple SharePoint sites.
Follow these steps to implement the feature:
Create Backup Profiles
Define backup settings that suit your organizational needs.Create Auto Configuration Rules
Build rules to automatically assign backup profiles to discovered sites.Sync Rules
Run a sync to apply the rules and assign profiles to eligible sites.
Backup FAQs
How to back up SharePoint Online data?
As an Druva Console administrator, you can schedule automatic backups or manually back up SharePoint Online data. To learn more, refer to the following topic: Backup SharePoint Online data
What data of SharePoint Online can Druva Console backup?
To know more about Supported Site Collection Types, Data backed up by Druva Console for SharePoint Online, data excluded, limitations refer to the Get started with SharePoint Online Data Protection.
Are personal SharePoint sites (user folders under `-my.sharepoint.com`) backed up by SharePoint Online protection?
No. SharePoint Online protection supports Classic sites and Team sites. See Get Started with SharePoint Online Data Protection. The user folders under `-my.sharepoint.com` are OneDrive for Business sites. Druva protects this data per user through the OneDrive workload. See Introduction to inSync for OneDrive.
Note that when a user is preserved in Druva, all backups for that user stop, including OneDrive. See Preserve Users.
What is the backup behavior if the SharePoint Site is deleted?
If a SharePoint site is deleted in Microsoft 365, its App Status changes to Disabled in Druva Console. You'll see an `ESITENOTFOUND` error if a backup is attempted. These sites are excluded from future backups and discovery, but restores are still supported.
What happens if the SharePoint Sites are password-protected?
If the Site is password-protected, and the Global Admin Account used to configure Druva Console has explicitly denied access to the questioned site, the backup will fail.
Restore FAQs
How to restore SharePoint Online data?
An Druva Console Cloud administrator can restore data using the Druva Console. An end user does not have access to SPO backup data restore data.
To learn more, see Restore SharePoint Online data.
Where do I find the job status and logs after performing a SharePoint restore?
In-progress restores: Use the Live Activities page to view the status of backup and restore activities that are in progress for SaaS Apps.
Completed restores: Use the Microsoft 365 SharePoint Online Restore Activity Report to review restore history and details.
How do I restore a personal Microsoft List?
Lists that are part of a backed-up SharePoint site can be restored as a site content component through the SharePoint restore workflow. See Restore SharePoint Online Data.
If we restore the SharePoint document from Druva Console backup, Will it restore all the versions or only latest version?
Druva backups only capture the latest version of each file at the time of the snapshot.
When a file is restored:
Only the latest version from the selected snapshot is restored.
Three versions may appear in SharePoint due to Microsoft API limitations.
The third version will contain the actual data equivalent to the backed-up version.
This is expected behavior and does not affect data integrity.
When Druva restores a SharePoint website, can it restore the site with all the site permissions?
Yes. When restoring a site, Druva Console includes:
Site structure
Associated metadata
Permissions for collections, sites, libraries, lists, templates, assets, folders, and files