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FAQs: Transitioning Your Microsoft Copilot Chat Backup Trial to a Paid Plan

Thank you for trusting us to protect your AI-powered workflows. As we conclude the free trial phase of our Microsoft Copilot Chat backup offering and introduce our official commercial plans, we have compiled this comprehensive guide to help you navigate the transition. Below, you will find detailed answers regarding the upgrade process, billing, security, and ongoing support.

Upgrade Process and Deadlines

  1. What is the deadline to upgrade my account?
    Customers currently on the free trial must upgrade to a paid commercial plan by November 30 to maintain uninterrupted service.
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  2. How do I initiate the upgrade to a paid plan?
    To upgrade, please reach out directly to your Druva Account Representative or Druva Support. They will assist you in selecting the right licensing tier for your organization's specific requirements.
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  3. Will there be any downtime or reconfiguration required?
    No. The transition is completely seamless. All of your existing Microsoft Copilot Chat snapshots and configurations will carry over instantly without requiring any new installation.

Data Protection, Security, and Retention

  1. What happens to my data if I do not upgrade by November 30?
    If a paid license is not activated by the November 30 deadline, your trial will expire. Backed up data follows the standard retention period defined by the customer during configuration, however, Copilot Chat backup data won't be accessible.
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    ​The system applies the following changes:

    1. Cloud Backups: Druva stops new cloud backup operations for Microsoft Copilot Chat.

    2. Cloud Configurations: Druva removes your Microsoft Copilot Chat cloud backup configurations from Druva Cloud Console.

  2. Is my backed-up data secure during the transition?
    Absolutely. Your data remains continuously captured and securely retained in our isolated, air-gapped cloud environment.
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  3. Does Druva delete my historical backup data immediately when the trial expires?

    No. Although expiration stops new cloud backups and removes cloud configurations, Microsoft Copilot Chat data follows the standard expiration period as per Druva data retention and expiration policies.
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    For more information, contact Druva Support.

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