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This article explains how to monitor, review, and manage Microsoft 365 Copilot Chat backup and restore activities in the Druva Cloud Platform. It includes procedures for viewing live jobs, reviewing completed jobs, and managing user-level operations.
Last Backup
The Last Backups tab provides a history of all completed Copilot Chat backup jobs.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Last Backups tab.
Add the Copilot Chat workload filter.
Information Displayed
For each completed backup, the system shows:
Workload – M365 Copilot Interactions.
User – User name.
Email – User’s email ID.
Last Completed Backup – Time of last successful backup.
Backup Data – Size of the backup dataset.
Last Backup Status – (e.g., Backed Up Successfully, Failed).
Status Details – Additional diagnostics such as error codes.
Detailed Backup Job View
Select a Job ID to display the following details for a backup job:
Summary
Name – User whose data was backed up.
Email – Email address of the backed-up user.
Activity Type – Type of backup run (manual or scheduled).
Status – Overall result of the backup job (Successful, Failed, or Completed with Errors).
Status Details – Additional information about the backup status, if any.
Administrator – Admin who initiated the backup (if applicable).
Start Time – Date and time when the backup started.
End Time – Date and time when the backup completed.
Details
Total Backup Data – Total size of data backed up in this run.
Total Messages Backed Up – Total Copilot interactions successfully backed up.
New Messages Added – Number of new interactions captured in this backup.
Messages Updated – Number of previously backed-up interactions that were updated.
Messages Deleted – Number of interactions detected as deleted at the source.
Messages Missed – Number of interactions that could not be backed up.
Restore Activities
The Restores tab provides a history of all completed Copilot Chat restore jobs.
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This tab lists all completed Copilot Chat restore jobs.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Restores tab.
Add the CoPilot Chat workload filter.
Information Displayed
Each completed restore job shows:
Job ID – Unique restore identifier.
Workload – M365 CoPilot Chat.
User – User name.
Start Time – When the restore began.
Mode – Administrator or Endpoint User.
Data Restored – Amount of restored data.
Items Restored – Number of restored interaction sessions.
Status – (e.g., Restore Successful, Failed).
Detailed Restore Job View
Select a Job ID to display the following details for a restore job:
Summary
Status – Indicates whether the restore job completed successfully or failed.
Type – Specifies the job operation type.
Start Time – Date and time when the restore job started.
End Time – Date and time when the restore job completed.
User – The source user whose data was restored.
Email – Email address of the source user.
Workload – Workload from which the data was restored (M365 CoPilot Interactions).
Profile – Backup profile associated with the job.
Mode – Indicates who initiated the restore.
Destination User – User account where the restored data is delivered.
Destination Folder – OneDrive folder where restored data (HTML or JSON files) is placed.
Details
Total Data Restored – Size of data restored by the job.
Total Items Restored – Total number of interaction sessions successfully restored.
Total Items Skipped – Number of sessions that were skipped.
Items Failed – Number of sessions that could not be restored.
Live Activities
Live Activities are all ongoing Copilot Chat backup, restore, or download jobs shown in real time.
Use this tab to confirm job progress, verify current status, and identify tasks that may require intervention.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Live Activities tab.
Apply the CoPilot Chat workload filter.
Information Displayed
Each live job shows:
Workload – M365 CoPilot Interactions.
Name – User name.
Email – User’s email ID.
Profile – Assigned Druva profile.
Activity Type – Backup, Restore, or Download.
Start Time – When the job began.
Status – Current state (for example, Ongoing, Pending).
For backup jobs, live activity details also include added, updated, deleted, and missed interaction counts, and backed-up data size where applicable.
Enable or disable Copilot Chat backup
You can enable or disable Copilot Chat backups for a user using the following steps.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Copilot Chat.
Select the target user.
Open the More (three dots) menu.
Choose Enable or Disable.
Confirm the action when prompted.
Cancel ongoing jobs
You can cancel ongoing Copilot Chat backup, restore to OneDrive, or download jobs from the Live Activities tab while the job is in progress.
Delete Copilot Chat Backup for User(s)
Constraints
Deleting user(s) from Copilot Chat backup stops all active backup and restore tasks.
You cannot delete backups for Data Lock–enabled profiles. See Data Lock.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Copilot Chat.
Select the user.
Open the More (three dots) menu and choose Delete.
Enter a deletion reason (10–150 characters, mandatory).
Click Delete.