FAQs: Transitioning Your Claude Backup Trial to a Paid Plan

What is the deadline to upgrade my account?
Customers currently on the free trial must upgrade to a paid commercial plan by October 31 to maintain uninterrupted service.
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How do I initiate the upgrade to a paid plan?
To upgrade, please reach out directly to your Druva Account Representative. They will assist you in selecting the right licensing tier for your organization's specific requirements.
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Will there be any downtime or reconfiguration required?
No. The transition is completely seamless. All of your existing Claude snapshots and configurations will carry over instantly without requiring any new installation.

What happens to my data if I do not upgrade by October 31?
If a paid license is not activated by the October 31 deadline, your trial will expire. Claude data follows the standard retention period for Endpoints configured by the customer.
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Is my backed-up data secure during the transition?
Absolutely. Your data remains continuously captured and securely retained in our isolated, air-gapped cloud environment.
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What happens if my trial expires before I upgrade?
If you do not transition to a paid SKU before your trial expires, the system applies the following changes:

Does Druva delete my historical backup data immediately when the trial expires?

No. Although expiration stops new cloud backups and removes cloud configurations, Claude data follows the standard retention period for endpoints configured by the customer.