Enterprise Workloads Editions: ✅ Business | ✅ Enterprise | ✅ Elite

This article describes the logging, configuration, and services-related information for NAS devices and NAS shares.

NAS proxy log files

The NAS proxy log files contain details of backups that the NAS proxy performs. Every backup generates a new log file.

If the NAS proxy does not function as expected, you can share these log files with the Druva Support team.

📝 Note
Druva retains logs for the last 32 NAS proxy activities on each NAS share.

The below tables describe the file names and locations.

Backup Job Logs

Version	OS	File Location
6.x.x	Windows	`C:\ProgramData\Phoenix\nas\backup\<backupset_id>\jobid`
6.x.x	Linux	`/var/log/Phoenix/logs/nas/backup/<backupset_id>/jobid`
7.x.x	Windows	`C:\ProgramData\Druva\EnterpriseWorkloads\nas\backup\<backupset_id>\jobid\Phoenix-autoupload-<job_id>`
7.x.x	Linux	`/var/log/Druva/EnterpriseWorkloads/nas/backup/<backupset_id>/jobid/Phoenix-autoupload-<job_id>`

Restore Job Logs

Version	OS	File Location
6.x.x	Windows	`C:\ProgramData\Phoenix\nas\restore\<backupset_id>\jobid`
6.x.x	Linux	`/var/log/Phoenix/logs/nas/restore/<backupset_id>/jobid`
7.x.x	Windows	`C:\ProgramData\Druva\EnterpriseWorkloads\nas\restore\<backupset_id>\jobid`
7.x.x	Linux	`/var/log/Druva/EnterpriseWorkloads/nas/restore/<backupset_id>/jobid`

Service Logs

Version	OS	File Location
6.x.x	Windows	`C:\ProgramData\Phoenix\main_service.log`
6.x.x	Linux	`/var/log/Phoenix/main_service.log`
7.x.x	Windows	`C:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.log`
7.x.x	Linux	`/var/log/Druva/EnterpriseWorkloads/logs/controlservice/ControlService.log`

Discovery Logs

Version	OS	File Location
6.x.x	Windows	`C:\ProgramData\Phoenix\NAS\logs\nas\discovery` `C:\ProgramData\Phoenix\NAS\logs\nas\protocol_discovery`
6.x.x	Linux	`/var/log/Phoenix/NAS/discovery` `/var/log/Phoenix/NAS/proocol_discovery`
7.x.x	Windows	`C:\ProgramData\Druva\EnterpriseWorkloads\logs\nas\discovery` `C:\ProgramData\Druva\EnterpriseWorkloads\logs\nas\protocol_discovery`
7.x.x	Linux	`/var/log/Druva/EnterpriseWorkloads/nas/discovery` `/var/log/Druva/EnterpriseWorkloads/nas/proocol_discovery`

NAS proxy configuration details

The configuration file contains the configuration details that the NAS proxy requires to communicate with the Druva Cloud.

Version	OS	File Location
6.x.x	Windows	`C:\ProgramData\Phoenix\NAS\Phoenix.cfg`
6.x.x	Linux	`/etc/Phoenix/NAS/Phoenix.cfg`
7.x.x	Windows	`C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml` `C:\ProgramData\Druva\EnterpriseWorkloads\nas\Config.yaml`
7.x.x	Linux	`/etc/Druva/EnterpriseWorkloads/Config.yaml` `/etc/Druva/EnterpriseWorkloads/nas/Config.yaml`

Service name information

See the following table for service names and commands to restart the service(s):

Version	OS	Service Name	File Location
6.x.x	Windows	Hybrid Workloads agent Client Service	Go to service (service.msc) Check the service (Hybrid Workloads Agent Client Service). Click on Restart.
6.x.x	Linux	Phoenix	service Phoenix restart
7.x.x	Windows	Druva-EnterpriseWorkloads Service	Go to service(service.msc) Check the service (Druva-EnterpriseWorkloads Service). Click on Restart.
7.x.x	Linux	Druva-EnterpriseWorkloads Service	service Druva-EnterpriseWorkloads restart

Frequently Asked Questions (FAQs)

How to automatically delete older job logs of a backup set on a NAS proxy during a backup or restore?

You can set the threshold value by using the OLDER_LOGS_DELETION_AGE parameter in the configuration file to delete older job logs, thereby saving space on the NAS proxy. The default value is 180 days. The minimum allowed value is 1.

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