Problem description
After installing the Windows TurboTier server, it is registered with Phoenix Cloud and the rest of the configuration is completed.
The Phoenix Management Console displays the Windows Windows TurboTier server as connected, but data fails to sync to the Windows TurboTier server.
Backup and restore from Windows TurboTier fails.
The error - An attempt was made to access a socket in a way forbidden by its access permissions - indicates the Windows TurboTier server process cannot bind to port 443.
Traceback
"error: [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions"
Resolution
Follow these steps to identify the conflicting applications and resolve the conflict.
Step 1: Identify Applications Using Port 443
Run the following command in an elevated Command Prompt (Run as Administrator) to export a list of active connections and their associated process IDs (PIDs) to a text file:
netstat -abno >> C:\Output.txt
Open the generated Output.txt file and look for connections ending in :443. For example:
Slack:
TCP 192.168.43.121:10866 3.108.125.57:443 ESTABLISHED 14524 [slack.exe]Chrome:
TCP 192.168.43.121:14644 54.173.127.11:443 ESTABLISHED 14692 [chrome.exe]
Step 2: Resolve the Conflict
To free up port 443, you must either stop the conflicting services listening on that port or deploy an additional Turbotier server.
This issue frequently occurs if Internet Information Services (IIS) is running on the server. If IIS is not required, you should uninstall it. If you need to keep it but want to stop it, use the following steps:
Click Start, open Control Panel, and navigate to Administrative Tools.
Open Services.
Locate the IIS Admin Service.
Right-click the service and select Stop (or Restart/Start as needed).