Problem description
The TurboTier R3 connection on the Druva console shows connected successfully. However while trying to configure the data volume on the Phoenix console we see below error
Cause
Druva Cache Plugin is unable run due to forbidden issue for port 443 .
Traceback
CC R3 Control service log:
level=error ts=2024-11-28T09:56:16.0460435Z filename=plugin.go:58 Package=plugin method="RouteCommand for TurboTier" Error="Service is not available Plugin is not in running state" stack="goroutine 36 [running]:
runtime/debug.Stack()
runtime/debug/stack.go:24 +0x65
git.druva.org/phoenixdev/falcon/pkg/logger.(*fileLogger).Error(0xc0008a9b00, {0xc000d32300?, 0xc98de6?, 0xc0004cba60?})
git.druva.org/phoenixdev/falcon/pkg/logger/file_logger.go:203 +0x5c
level=debug ts=2024-11-28T09:50:35.923498Z filename=main.go:251 component=main msg="Exiting cache service" errorStack="Service internal error: listen tcp :443: bind: An attempt was made to access a socket in a way forbidden by its access permissions.,
Resolution
Please run the following command to check if any other process is occupying port 443:
netstat -anob | find ":443"
This will help identify if any other service is using port 443 on the local machine.
If the port is occupied by a service other than TurboTier.exe, you should either disable that service or install a new CCR3 server that does not have any other service running on port 443. Ensure that the TurboTier.exe process is the one listening on port 443
Expected TurboTier R3 result:
