Skip to main content

Restore Microsoft 365 Copilot Chat Data

License Editions: For license details, see Plans & Pricing.

Druva Cloud Platform enables administrators to restore Microsoft 365 Copilot Chat data from a backup snapshot. Since in-place restore to Microsoft 365 Copilot is not supported, Copilot Chat data can be restored to a OneDrive account in HTML or JSON format, either to the original owner's account or to a different user's account.

The generated HTML file recreates the Copilot Chat experience, displaying user account details, prompts, and AI responses in chronological order with clear visual separation between each interaction.

📝Known Behaviors:

  • File reference URLs and citations are preserved in the HTML output. Links may not resolve if the source files no longer exist in OneDrive.

  • Rich formatting such as tables, code blocks, and adaptive cards may not be fully rendered in HTML output.

Prerequisites: Before You Begin

⚠️DISCLAIMER

Restoring Microsoft 365 Copilot Chat interactions to a user’s OneDrive is a compliance-level export operation, not a standard user restore. This action may expose sensitive or confidential information to users who were not the original participants in the interaction context.

Ensure the following requirements are met before starting the restore process:

User Status Check (Preserved Users):

  • If restoring data for a preserved user, you may encounter an "Admin has disabled the device" message.

  • Action: You must first activate the user before proceeding with the restore, and then revert the user to preserved status after completion. See: activate a user.

Restore Procedure

Follow the steps below to restore Copilot Chat data from a selected snapshot.

  1. Navigate to the Druva Cloud Platform Console.

  2. Go to Microsoft 365 > Copilot Chat.

  3. Select a user to open the User Details page.

  4. Go to the Backups tab and choose Copilot Chat from the Datasource drop-down list.

  5. Click a snapshot to view its details.

  6. In the Snapshot Viewer, select one or multiple Copilot interaction sessions to restore.

  7. Select the destination user’s OneDrive account where the restored HTML or JSON files will be placed.

  8. Select the desired export format: JSON or HTML.

  9. Click Restore to begin the process.

Each selected session is restored as a separate HTML or JSON file that preserves the prompt-response conversation flow.

Related Articles
Did this answer your question?