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inSync AD Connector registration fails with “Failed to activate device. Failure in creating Device: Device Already Exists”

inSync AD Connector registration fails with “Failed to activate device. Failure in creating Device: Device Already Exists”

Problem Description

inSync AD Connector registration fails with “Failed to activate device. Failure in creating Device: Device Already Exists” error.

Error message

Failed to activate. Invalid argument error : Failed to activate device. Failure in creating Device: Device Already Exists

A screenshot of a computer error

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Causes

The AD Connector with the same hostname is already registered on another Druva instance.

Resolution

Check if the AD Connector on the same host was earlier registered on another Druva instance during testing.

Contact support if the issue persists.

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