Skip to main content

Linux TurboTier is showing as ‘Disconnected’ in the Phoenix Console

Updated today

Problem description

The Linux TurboTier is showing as disconnected in the Phoenix Console
When connecting to the Linux TurboTier Server the Login screen shows the message below:
OSError: [Errno 30] Read-only fle system: '/var/lib/cloud/data'

2023-07-16 07_36_02-Linux TurboTier is showing as ‘Disconnected’ in the Phoenix Console - Google D.png

Cause

This problem may occur when there are inconsistencies in the file system.

Resolution

Check and Repair Filesystem running the fsck command.

  • Run the command below to list the different partitions on the TurboTier:
    mount

  • Find out what partition is in Read-Only mode.
    For Example: /dev/mapper/ubuntu--vg/ubuntu--lv

  • Stop the Phoenix Agent service:
    /etc/init.d/PhoenixCacheServer stop

  • unmount the partition:
    sudo umount /dev/mapper/ubuntu--vg/ubuntu--lv

  • Run the fsck command below to repair the File System:
    sudo fsck -f /dev/mapper/ubuntu--vg/ubuntu--lv

  • Mount the partition:
    sudo mount /dev/mapper/ubuntu--vg/ubuntu--lv

  • Sart the Phoenix Agent service:
    /etc/init.d/PhoenixCacheServer start

  • Reboot your Linux TurboTier.

  • After the reboot check the Login screen and verify that the message OSError: [Errno 30] Read-only file system: '/var/lib/cloud/data' is no longer present.

  • Check the status of the Linux TurboTier in the Phoenix console and confirm that it is showing as 'connected'

    2023-07-16 07_39_56-Linux TurboTier is showing as ‘Disconnected’ in the Phoenix Console - Google D.png
Did this answer your question?