License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

As an inSync Cloud administrator, you can download the Teams backed up data using the inSync Management Console.

📝 Notes

If a Sharepoint Team Site or a Private Channel is quarantined then the corresponding teams data is quarantined. You cannot perform a full restore on this quarantined teams data.
You cannot restore or download the data if the associated team site is quarantined.

You can download the entire Teams as zipped folders in a <inSync-Teamname>.zip format. inSync also allows you to do selective downloads for specific channels and data residing within these channels (Files and Conversations) along with their metadata attribute.

📝 Note

On Windows OS, if the compressed zip file size is too large, you may experience error unzipping the file using Windows Explorer. In such scenarios, you may choose another utility to unzip such large data sets.

Download metadata (Teams Settings)

Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Teams. A page that lists all the discovered Teams appears.
Click the Team name to download metadata (Team Settings).
On the Team's Summary page, click Restore Data.
On the Snapshot Viewer page, use the snapshot selector to select the snapshot from which you want to download data.
On the Snapshot Viewer page, use the snapshot selector to select the snapshot from which you want to download the metadata. By default, the latest snapshot will be selected.
Click Download. The Teams data is downloaded in a <inSync-Teamname>.zip format. Within the <inSync-Teamname>.zip, the following files are created based on the selection for download.

Download type	Filename
Select only Team Settings for download	team_settings.json file: Contains details of Team settings and its metadata.

Download Channels

Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Teams.
A page that lists all the discovered Teams appears.
Click the Team name to download channels data.
On the Team's Summary page, click Restore Data.
On the Snapshot Viewer page, use the snapshot selector to select the snapshot from which you want to download data.
On the Snapshot Viewer page, use the snapshot selector to select the snapshot from which you want to download the metadata. By default, the latest snapshot will be selected.
Click Download. The channel data is downloaded in a <inSync-Teamname>.zip format. Within the <inSync-Teamname>.zip, the following files are created based on the selection for download.

Download type	Filename
Select an entire channelfor download	<Channel Name> folder: Contains the files. <Files> folder: Contains the files data. For example, PDF file, .txt file. channel_settings.json file: Contains metadata of channels.

Download Files' data within Teams' channel

Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Teams.
A page that lists all the discovered Teams appears.
Click Teams' name from which you want to download the files' data.
On the Team's Summary page, click Restore Data. A list that displays the Teams Settings (Metadata) and its channels appear.
Click the channel name. Expand the channel to view a list of backed-up files available for download. Browse and select a specific file(s) that you want to download.
Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
Click Download. The files' data is downloaded in a <inSync-Teamname>.zip format. Within the <inSync-Teamname>.zip, the following files are created based on the selection for download.

Download type	Filename
Select an entire files' folder or specific files inside a channel	<Channel Name> folder: Contains the files folder. <Files> folder: Contains the files data. For example, PDF file, .txt file. channel_settings.json file: Contains metadata of files within the channels.

Download Tabs data within Teams' channel

Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Teams.
A page that lists all the discovered Teams appears.
Click Teams' name from which you want to download the files' data.
On the Team's Summary page, click Restore Data.
On the Snapshot Viewer page, click the required channel, Expand the Tabs folder and select the entire tab folder or specific tabs that you want to download.
Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.
Click Download. The tabs data is downloaded in a <inSync-Teamname>.zip format. Within the <inSync-Teamname>.zip, the following files are created based on the selection for download.

Download type	Filename
Select an entire tabs folder or specific tab (s).	<Channel Name> folder: Contains the Tabs folder. <Tabs> folder: Contains the <tab name-tabID.json> files for each tab selected for download. For example, if you have pdf tab, the tab is downloaded as <pdf tab-efda5407-7198-4598-8c2e-427c60b79553.json>.

Download Conversations' data within Teams channel

inSync provides administrators an option to preview and download the Conversations in HTML (Default) and JSON format. It helps you to retrieve and view any business-relevant conversation in scenarios such as accidental data loss or internal governance or audits.

You can download an entire Conversations' folder or a specific conversation thread as per your business requirement.

❗ Important

You can download Conversations only from Standard and Shared Channels.
The HTML file (Druva generated) is also not a complete set of Conversations due to Microsoft API limitations.

The HTML file includes and displays only the following file types in a downloaded conversation:

Plain text
Text with an attachment
Meeting Attachment
Reference File
Reference File Preview
Hero Card
Thumbnail Card
Connector Card

Procedure

Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Teams.
A page that lists all the discovered Teams appears.
Click Team name from which you want to download the conversations' data.
On the Team's Summary page, click Restore Data.
On the Snapshot Viewer page, click the channel name, Expand the channel to view a list of backed up conversations data available for download.
Use the snapshot selector to select the snapshot from which you want to download the data. By default, the latest snapshot will be selected.

Entire Conversations folder or an entire conversation thread
- Conversations folder: Select the checkbox beside Conversations to download the entire folder.
- Entire conversation thread: Expand and browse the conversation folder to select a specific conversation thread(s) that you want to download. A list of conversations such as emails and messages appears. Select the entire conversation thread that you want to download.
Preview and download specific message within conversations
- Specific message thread: Click the required conversation thread. A Conversation Preview window appears.

6. Click Download, select the desired format and click Download. By default, HTML is the selected format.

The Conversations' data is downloaded in a <inSync-Teamname>.zip format. The downloaded zip contains a <Channel name>f older which further contains <Conversations> folder and <channel_settings> JSON file. The Conversations folder contains the HTML file.

For example, for ABC Team name with a Marketing Channel name, the Conversations data will be downloaded as <inSync-ABC>.zip. The downloaded <inSync-ABC>.zip contains the following:

Marketing channel folder >Conversations folder and channel_settings JSON file

The following table provides details on the contents of the downloaded Conversations' zip file based on the selection for download - HTML or JSON.

HTML format (Default)

❗ Important

The HTML file (Druva generated) is also not a complete set of Conversations due to Microsoft API limitations.

Download type	Filename
Select an entire conversation folder or entire conversation thread inside a channel.	<Channel Name> folder: Contains the following: <Conversations> folder: Contains a single HTML file <inSyncPost_ID.html> with all the selected conversation threads. For example, <inSyncPost_1602766598_1.html> channel_settings.json file: Contains metadata of conversations within the channels.
Click on a specific conversation thread inside a channel.	<Channel Name> folder: Contains the following: <Conversations> folder: Contains a single HTML file <inSyncPost_ID.html file > with its replies. For example, <inSyncPost_1602766598_1.html> channel_settings.json file: Contains metadata of conversations within the channels.

JSON format

Download type	Filename
Select an entire conversation folder or entire conversation thread inside a channel.	<Channel Name> folder: Contains the following: <Conversations> folder: Contains one <abc.json file > per conversation thread with its replies. channel_settings.json file: Contains metadata of conversations within the channels.
Click on a specific conversation thread inside a channel.	<Channel Name> folder: Contains the following: <Conversations> folder: Contains individual .json files each reply. channel_settings.json file: Contains metadata of conversations within the channels.