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Error Reference for Okta

The error information for Okta can be viewed on the Druva Console.

To view the errors and logs, follow these steps:

  1. Log in to the Druva Cloud Console.

  2. Click on the hamburger button and then navigate Okta.

  3. Go to Jobs> click on Job ID> Download Logs.

Error references accessible from Druva Console

1. Authentication & Connectivity Errors

Error Code Okta-1201

  • Error Message: Okta authentication failed

  • Error Description: Okta could not authenticate the connection configured for this job.

  • Error Resolution:

    1. Verify that your Client ID and Client Secret (or API token) are correctly entered in the Okta configuration settings.

    2. Re-authorize the connection.

    3. Retry the job. If the issue persists, contact Druva Support.

Error Code Okta-1202

  • Error Message: Okta credentials or domain are invalid

  • Error Description: Required Okta setup details are missing, incomplete, or invalid.

  • Error Resolution:

    1. On the setup screen, verify that the Okta Domain, Client ID, and Client Secret (or API token) fields are populated.

    2. Enter your primary Okta domain (e.g., yourcompany.okta.com) without URL paths or the -admin suffix.

    3. Save the configuration, re-authorize the connection, and retry the job.

Error Code Okta-1203

  • Error Message: Okta access denied (insufficient permissions)

  • Error Description: Okta blocked the request because the connected application lacks required API permissions.

  • Error Resolution:

    1. In the Okta Admin Console, open the application integrated with Druva and grant the necessary API scopes for the data being backed up or restored.

    2. Re-authorize the connection to apply the updated permissions.

    3. Retry the job.

Error Code Okta-1204

  • Error Message: Okta rate limit exceeded

  • Error Description: The number of requests sent to Okta exceeded API threshold limits in a given timeframe, causing Okta to throttle processing temporarily.

  • Error Resolution:

    1. Wait a few minutes before retrying the operation.

    2. Avoid executing multiple concurrent Okta backup or restore jobs.

    3. If rate-limiting persists, contact Druva Support.

Error Code Okta-1205

  • Error Message: Okta service unavailable

  • Error Description: Okta did not return a successful response, or the network connection to Okta timed out.

  • Error Resolution:

    1. Wait a few minutes and retry the job.

    2. Check operational availability on status.okta.com and confirm network reachability to your Okta domain.

    3. If the problem continues, contact Druva Support with the associated Job ID.

Error Code Okta-1206

  • Error Message: Failed to refresh Okta access token

  • Error Description: The job could not automatically renew its OAuth access token with Okta.

  • Error Resolution:

    1. Re-authorize the Okta integration.

    2. Confirm that the Client ID and Client Secret remain active and valid in Okta.

    3. Retry the job. If the failure recurs, contact Druva Support.

2. Backup Errors

Error Code Okta-1207

  • Error Message: Failed to discover Okta objects for backup

  • Error Description: The backup process failed to query or enumerate the Okta objects targeted for protection.

  • Error Resolution:

    1. Ensure that the Okta connection status shows as authorized and healthy.

    2. Retry the backup job.

    3. If the job fails again, contact Druva Support and provide the job log containing this error code.

Error Code Okta-1208

  • Error Message: Failed to back up Okta object

  • Error Description: A failure occurred while reading or writing a specific Okta object.

  • Error Resolution:

    1. Check the job log to identify the specific object name that failed.

    2. Confirm that the connected Okta application has permissions to read that object.

    3. Retry the backup. If the same object continues to fail, contact Druva Support.

Error Code Okta-1209

  • Error Message: Failed to back up Okta blob data

  • Error Description: A failure occurred while downloading binary files or attachment content associated with an Okta object.

  • Error Resolution:

    1. Retry the backup job.

    2. Verify that the integrated Okta application has read access to the binary/attachment data linked to the object.

    3. If the issue persists for the same content, contact Druva Support.

Error Code Okta-1210

  • Error Message: Okta access denied while reading data

  • Error Description: Okta denied read access to specific items, causing that data to be skipped during the backup run.

  • Error Resolution:

    1. In the Okta Admin Console, assign read permissions for the skipped object type to the connected application.

    2. Re-authorize the integration to refresh credentials and scopes.

    3. Re-run the backup job to capture the skipped data.

3. Restore Errors

Error Code Okta-1211

  • Error Message: Okta rejected restore data (validation failed)

  • Error Description: Okta rejected the payload because the restore data failed schema or property validation rules.

  • Error Resolution:

    1. Review the job log for details on the rejected record and Okta’s specific validation response.

    2. Correct unsupported, malformed, or invalid values, then re-attempt the restore for those records.

    3. If the data adheres to Okta specifications but is still rejected, contact Druva Support.

Error Code Okta-1212

  • Error Message: Required Okta resource not found during restore

  • Error Description: The restore operation failed because a prerequisite parent entity was missing in the target Okta organisation.

  • Error Resolution:

    1. Verify whether dependent users, applications, groups, or parent containers exist in the target Okta org.

    2. Restore or manually recreate the required dependencies first, then retry the job.

    3. If the required resource is already present, contact Druva Support with the record details from the log.

Error Code Okta-1213

  • Error Message: Okta feature or entitlement not available

  • Error Description: The restore failed because the target Okta organisation lacks the necessary license, feature tier, or entitlement.

  • Error Resolution:

    1. Contact your Okta administrator to verify that the required feature flag or license is provisioned in the target tenant.

    2. Retry the restore once the entitlement is active, or exclude objects requiring that feature from the restore scope.

    3. If the entitlement is confirmed active but the failure persists, contact Druva Support.

Error Code Okta-1214

  • Error Message: Okta did not allow this restore operation

  • Error Description: The target Okta tenant blocked the operation due to administrative restrictions or policy constraints.

  • Error Resolution:

    1. Review Okta policy configurations to confirm whether the requested action is permitted for that resource type.

    2. Modify conflicting tenant policies or exclude unsupported items from the restore scope, then retry.

    3. If the action is expected to be permitted under current policies, contact Druva Support.

Error Code Okta-1215

  • Error Message: Failed to restore Okta record

  • Error Description: An error occurred while creating or updating an individual record in Okta.

  • Error Resolution:

    1. Review the job log to identify the specific record and error details.

    2. Resolve any associated data corruption or dependency conflicts indicated in the log, then retry.

    3. If the record consistently fails to restore, contact Druva Support.

Error Code Okta-1216

  • Error Message: Failed to prepare Okta schema for restore

  • Error Description: The restore job could not complete the prerequisite Okta schema modifications or attribute definitions.

  • Error Resolution:

    1. Confirm that the integrated Okta app has adequate administrative privileges to modify user or application schemas.

    2. Retry the restore job.

    3. If the schema preparation fails again, contact Druva Support and provide the job log.

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