The error information for Entra ID can be viewed on the logs folder.
To view the errors and logs, follow these steps:
Log in to the Druva Cloud Console.
Click on the hamburger button and then navigate Entra ID.
Go to Jobs> click on Job ID> Download Logs.
Error Messages for Entra ID
Insufficient privileges to complete the operation
Error Message: Insufficient privileges to complete the operation
Error Description: Backup finished, but a parent object failed because Microsoft Graph denied permission (Authorization_RequestDenied).
Error Resolution:
Reinstall the application and attempt the operation again.
If the issue persists, contact Druva Support for further assistance.
auditLog segment download failed
Error Message: auditLog segment download failed
Error Description: Download finished; some audit-log segments failed. Each audit log segment is a pointer to a batch of actual raw audit events.
Error Resolution:
Re-run the download.
If the same segment fails, the snapshot blob is missing or corrupt; select another snapshot or contact Druva Support.
Unable to create a new backup job
Error Message: Unable to create a new backup job
Error Description: Backup stopped after start because the node could not create the backup job entry.
Error Resolution:
Re-run the backup.
If the issue repeats, collect client logs and contact Druva Support.
Insufficient data in aurora db to resume the job
Error Message: Insufficient data in aurora db to resume the job, please trigger a new job.
Error Description: Restore retry had no job state left in the database.
Error Resolution:
Start a new restore.
Do not retry using the old job ID.
Error in Complete multipart upload
Error Message: Error in Complete multipart upload.
Error Description: Download stopped while uploading the zip to storage.
Error Resolution:
Re-run the download.
If the same upload fault repeats, collect client logs and contact Druva Support.
Access token validation failure
Error Message: Access token validation failure
Error Description: Backup/Restore did not start because the access token is invalid.
Error Resolution:
Reauthorize the Entra app.
Renew the client secret if expired, then re-run the backup.
TooManyRequests
Error Message: TooManyRequests
Error Description: Backup/Restore failed after Graph returned HTTP 429.
Error Resolution:
Wait for the next scheduled job or re-run later.
If the issue continues to fail, contact Druva Support.
Job timeout
Error Message: Job timeout
Error Description: Backup / Restore failed because a MSFT Graph API or storage call timed out.
Error Resolution:
Re-run the restore.
If the issue repeats, collect the log line containing the timeout and contact Druva Support.
Validation failed for object
Error Message: Validation failed for object
Error Description: Restore stopped because the job request built by the console was invalid for an object.
Error Resolution:
Close the restore wizard, open it again, select the required object or records, and start a new job.
If it fails again with the same log entry, collect client logs and contact Druva Support.