Overview
This article provides information on using the Jobs page for Okta.
If the Druva Okta App is configured to back up and restore your data, you can use the Jobs page to monitor the status of these activities, audit past operations, and retrieve exported data.
Accessing the Jobs page
To access this page:
Log in to the Druva Cloud Platform Console.
Click the hamburger menu icon on the top left > Okta. This takes you to the Okta Domain page.
On the left navigation panel, select Jobs.
Jobs List View
The Jobs page is divided into two tabs to help you categorize and manage activities effectively:
Completed Jobs: Displays a historical list of all finished jobs, regardless of their status (Successful, Successful with Errors, Failed, or Cancelled).
Live Activities: Displays jobs that are currently active, queued, or waiting to be retried.
Completed Jobs
The Completed Jobs tab on the Jobs page provides a historical view of all finished activities for your Okta organization. Administrators can use this page to audit activities, verify backup consistency, and investigate failures.
The table displays the following information for each completed job:
Column Name | Description |
Job ID | A unique identification number for the job. Clicking the Job ID opens the Job Details page, where you can view granular logs and object-level details. |
Job Type | The specific activity performed:
• Backup: Scheduled or manual backups of Okta objects.
• Restore: Data restoration tasks.
• Download: Requests to export data (e.g., JSON files) for offline use. |
Domain | The specific Okta domain associated with the job. |
Start Time | The date and time when the job started. |
End Time | The date and time when the job finished. |
Status | The final outcome of the job:
• Successful: Completed without issues.
• Successful with Errors: Completed, but some objects/ records failed to process.
• Failed: The job could not be completed.
• Cancelled: The job was manually stopped by an administrator. |
Note:
You can filter the history by clicking the Filter icon on the right side of the table. Filters include Job Type, Started In (timeframe), and Status.
Live Activities
The Live Activities tab on the Jobs page displays real-time information about activities currently in progress. This includes jobs that are actively transferring data, waiting in a queue, or retrying after a temporary failure.
The table displays the following information for active jobs:
Column Name | Description |
Job ID | The unique identification number for the active job. |
Job Type | The type of activity (Backup, Restore, or Download). |
Domain | The specific Okta domain associated with the job. |
Start Time | The time the job was created or started processing. |
Status | The current operational state:
• Queued: The job has been created and is waiting for resources to begin.
• Running: The job is actively processing data.
• Waiting for Retry: The job encountered an unexpected issue and is pending an automatic retry. |
Canceling an Ongoing Job
If you need to stop a job immediately—for example, if a manual backup was started by mistake—you can cancel it directly from this page.
Identify the job you wish to stop in the list.
Select the checkbox to the left of the Job ID.
Click the Cancel Job button located above the table.
The job status will change to Cancelled and it will move to the Completed tab history.
Viewing Job Details & Logs
To investigate a specific job—for example, to see why a backup was "Successful with Errors" or "Failed"—click the Job ID in the list.
This opens the Job Details page, which provides a comprehensive summary and allows you to download logs or retrieved data.
1. Job Summary Section
The top of the Job Details page features a summary card containing high-level metadata. While standard fields like Status and Time appear for all jobs, specific fields vary based on the Job Type.
Common Fields:
Job Type: The activity performed (Backup, Restore, or Download).
Status: The final outcome (e.g., Successful, Failed).
Mode: Backup triggering method manual or scheduled.
Domain: The specific Okta domain associated with the job.
Administrator: The user or system that initiated the job.
Start / End Time: The duration of the job.
2. Object Details
Below the summary, a list displays exactly which Okta objects were processed, skipped, or failed.
3. Downloading Logs
For deeper troubleshooting (especially for failed jobs), click the Download Logs button located on the top right of the details page. This provides a detailed log file of the operation.
Retrieving Downloaded Data
If you initiate a data export (e.g., downloading a JSON file of Users or Groups), the Job Details page is where you retrieve the file.
On the Jobs > Completed tab, locate the Download job corresponding to your request.
Click the Job ID to open the details.
In the Summary section, look for the Download Link field.
Click the link (often displayed as the filename or a "Download" URL) to save the file to your local machine.
Important Note on Link Expiry: Download links are time-sensitive for security purposes.
Hover over the information (i) icon next to the link to see the exact expiration date and time. The link is valid for 7 days from the date of job completion.
If the link has expired, the download option will be disabled. You must initiate a new download request from the snapshot viewer.