Error Message: Internal error.
​

Error Description: Occurs when an internal error is encountered during the operation.
​

Error Resolution: Contact Support.

Error Message: Invalid OpenStack credentials.
​

Error Description: Occurs when Keystone authentication fails or OpenStack credentials are missing or invalid.
​

Error Resolution: Set the OpenStack credentials on the backup proxy and try again. For more information, see Activate and set credentials.
​

Additional check:
​

On the backup proxy, verify the configuration file located at:
​

/etc/Druva/EnterpriseWorkloads/openstack/OpenStackConfig.yaml
​

Ensure that the client_id parameter is correctly configured and not equal to 0.

If the value is 0, you must rerun the command to refresh the proxy credentials. For more information, see Activate and set credentials.
​

Error Message: Failed to connect to OpenStack.
​

Error Description: The backup proxy failed to connect to OpenStack.
​

Error Resolution: Set the OpenStack credentials on the backup proxy and try again. For more information, see Activate and set credentials.
​

Additional check:
​

On the backup proxy, verify the configuration file located at:
​

/etc/Druva/EnterpriseWorkloads/openstack/OpenStackConfig.yaml
​

Ensure that the client_id parameter is correctly configured and not equal to 0.
​

If the value is 0, you must rerun the command to refresh the proxy credentials. For more information, see Activate and set credentials.
​

Error Message: Source instance not found.
​

Error Description: This error occurs when the source instance has been deleted in OpenStack.
​

Error Resolution: If a virtual machine configured for backup is deleted from the OpenStack environment, the subsequent backup job will fail. Remove the instance from the backup configuration to prevent further errors.
​

Error Message: Snapshot creation failed.
​

Error Description: Occurs when creation of the instance image or Cinder snapshot fails.
​

Error Resolution: Verify that the instance volumes are in a healthy state and that Cinder snapshot quota is available, then retry the backup. Contact Support if the issue persists.
​

Error Message: Metadata upload failed.

Error Description: Occurs when backup metadata cannot be uploaded.
​

Error Resolution: Retry the backup job. Contact Support if the issue persists.
​

Error Message: Volume not found.
​

Error Description: This error occurs when a required Cinder volume has been deleted in OpenStack.
​

Error Resolution: If a volume configured for backup is deleted from the OpenStack environment, the subsequent backup job will fail.
​

Error Message: Create instance failed.
​

Error Description: Occurs when restore fails to create the target instance.
​

Error Resolution: Verify the restore flavor, network, port, security group, and quota settings, then retry the restore. Contact Support if the issue persists.
​

Error Message: Volume attach failed.
​

Error Description: Occurs when a volume cannot be attached to the backup proxy.
​

Error Resolution: Verify that the backup proxy instance is running and that the volume can be attached in OpenStack. Then, retry the job. Contact Support if the issue persists.
​

Error Message: Insufficient Cinder quota.
​

Error Description: Occurs when the OpenStack project does not have enough Cinder quota.
​

Error Resolution: Increase the Cinder quota or free unused volumes and snapshots in the project, then retry the job.
​

Error Message: Failed to verify quota.
​

Error Description: Occurs when the backup proxy cannot retrieve Cinder or Nova quota information.

Error Resolution: Verify OpenStack credentials and API access and then retry the job. Contact Support if the issue persists.
​

Error Message: Backup agent process terminated unexpectedly.
​

Error Description: Occurs when the backup agent process exits unexpectedly during the job.
​

Error Resolution: Retry the job. Contact Support if the issue persists.

Error Message: Instance has no supported volumes for backup.

Error Description: This error occurs when the instance has no attached Cinder volumes.

Error Resolution: Attach Cinder volumes to the instance and retry the backup.

Error Message: Volume operation failed.
​

Error Description: Occurs when a Cinder volume operation fails during backup or restore.
​

Error Resolution: Verify that the volumes are in a healthy state, and then retry the job. Contact Support if the issue persists.
​

Error Message: Snapshot not found.

Error Description: This error occurs when a required Cinder snapshot has been deleted in OpenStack.
​

Error Resolution: Retry the backup. For restore, select a valid recovery point.
​

Error Message: Image operation failed.
​

Error Description: Occurs when a Glance image operation fails.
​

Error Resolution: Retry the job. Contact Support if the issue persists.
​

Error Message: Image not found.

Error Description: This error occurs when a required Glance image has been deleted in OpenStack.
​

Error Resolution: Retry the backup. For restore, select a valid recovery point.
​

Error Message: Invalid block device mapping.
​

Error Description: Occurs when the instance image does not contain valid Cinder volume snapshot mappings.
​

Error Resolution: Verify that the instance uses Cinder volumes and retry the backup.
​

Error Message: Volume detach failed.
​

Error Description: Occurs when a volume cannot be detached from the backup proxy.
​

Error Resolution: Detach the volume from the backup proxy in OpenStack. If it is stuck, then retry the job. Contact Support, if the issue persists.
​

Error Message: Unsupported volume type.
​

Error Description: Occurs when the volume type is not supported.
​

Error Resolution: Use a supported Cinder volume type and retry the job.
​

Error Message: Invalid argument.
​

Error Description: Occurs when the job receives an invalid input.
​

Error Resolution: Verify the backup or restore configuration, and retry the job. Contact Support if the issue persists.
​

Error Message: Failed to get instance details.
​

Error Description: Occurs when Nova fails to retrieve instance details.
​

Error Resolution: Verify OpenStack connectivity, and retry the job. Contact Support if the issue persists.
​

Error Message: Selected network port is already in use.

Error Description: Occurs when the selected restore port is already attached to another instance.
​

Error Resolution: Select an unused network port or a network, and then retry the restore.
​

Error Message: Restore target was not found.

Error Description: Occurs when a selected restore target does not exist in the restore project.

Error Resolution: Select valid restore targets and retry the restore.
​

Error Message: Restore target is not available.

Error Description: Occurs when a selected restore target is not available.
​

Error Resolution: Select an available restore target and retry the restore.
​

Error Message: Insufficient Nova quota for restore.
​

Error Description: Occurs when the restore project does not have enough Nova quota.
​

Error Resolution: Increase the Nova quota or free unused instances, then retry the restore.
​

Error Message: Invalid backup metadata.
​

Error Description: Occurs when backup metadata is missing or invalid.
​

Error Resolution: Restore from a successful recovery point. Contact Support if the issue persists.
​

Error Message: Backup proxy instance UUID is not configured.
​

Error Description: Occurs when the backup proxy instance UUID is not set.
​

Error Resolution: Set the OpenStack credentials on the backup proxy and try again. For more information, see Activate and set credentials.
​

Additional check:

On the backup proxy, verify the configuration file located at:
​

/etc/Druva/EnterpriseWorkloads/openstack/OpenStackConfig.yaml

Ensure that proxy_instance_uuid is configured and client_id is not equal to 0.

If the value is 0, you must rerun the command to refresh the proxy credentials. For more information, see Activate and set credentials.
​

Error Message: At least a network or network port must be selected.
​

Error Description: Occurs when restore is started without selecting a network or network port.
​

Error Resolution: Select at least one network or network port and retry the restore.
​

Error Message: Insufficient Cinder snapshot quota.
​

Error Description: Occurs when the project does not have enough Cinder snapshot quota for backup.
​

Error Resolution: Increase the Cinder snapshot quota or delete unused snapshots. Retry the backup.
​

Error Message: Insufficient Cinder volume quota.

Error Description: Occurs when the project does not have enough Cinder volume quota for backup.
​

Error Resolution: Increase the Cinder volume quota or delete unused volumes. Retry the backup.
​

Error Message: Insufficient Cinder storage quota.
​

Error Description: Occurs when the project does not have enough Cinder storage quota for backup.
​

Error Resolution: Increase the Cinder storage quota or free unused storage. Retry the backup.
​

Error Message: Insufficient Nova instance quota.
​

Error Description: Occurs when the restore project does not have enough instance quota.
​

Error Resolution: Increase the Nova instance quota or delete unused instances. Retry the restore.
​

Error Message: Insufficient Nova vCPU quota.
​

Error Description: Occurs when the restore project does not have enough vCPU quota.

Error Resolution: Increase the Nova vCPU quota or select a smaller flavor. Retry the restore.
​

Error Message: Insufficient Nova RAM quota.

Error Description: Occurs when the restore project does not have enough RAM quota.
​

Error Resolution: Increase the Nova RAM quota or select a smaller flavor. Retry the restore.
​

Error Message: Target flavor was not found in the restore project.
​

Error Description: Occurs when the selected flavor does not exist in the restore project.
​

Error Resolution: Select a flavor that exists in the restore project and retry the restore.
​

Error Message: Target availability zone was not found in the restore region.

Error Description: Occurs when the selected availability zone does not exist in the restore region.
​

Error Resolution: Select an availability zone that exists in the restore region and retry the restore.

Error Message: Target network was not found in the restore project.

Error Description: Occurs when the selected network does not exist in the restore project.

Error Resolution: Select a network that exists in the restore project and retry the restore.

Error Message: Target network port was not found in the restore project.
​

Error Description: Occurs when the selected network port does not exist in the restore project.
​

Error Resolution: Select a valid network port or a network, and retry the restore.
​

Error Message: Target security group was not found in the restore project.
​

Error Description: Occurs when the selected security group does not exist in the restore project.
​

Error Resolution: Select a security group that exists in the restore project, and retry the restore.
​

Error Message: Target server group was not found in the restore project.
​

Error Description: Occurs when the selected server group does not exist in the restore project.

Error Resolution: Select a valid server group or clear the selection, and then retry the restore.
​

Error Message: Target availability zone is not available in the restore region.
​

Error Description: Occurs when the selected availability zone is not available.
​

Error Resolution: Select an available availability zone and retry the restore.
​

Error Message: Restored instance entered error state during creation.
​

Error Description: Occurs when the restored instance enters the ERROR state during creation.
​

Error Resolution: Verify the restore configuration and OpenStack compute health, and then retry the restore. Contact Support if the issue persists.
​

Error Message: Backup is not allowed in the current instance state.
​

Error Description: Occurs when the instance is in ERROR, DELETED, SOFT_DELETED, or SHELVED_OFFLOADED state.
​

Error Resolution: Restore the instance to an active or supported state and retry the backup.