Problem Description
During a File Level Restore (FLR) operation for VMware workloads, the destination server dropdown menu and folder tree structure fail to load within the Management Console. Consequently, users cannot browse or select the required directories, preventing the completion of the restore via the standard UI wizard.
Cause
The destination server dropdown and folder tree remain completely blank during an FLR attempt.
The FLR process may appear to hang or time out without throwing an explicit error message in the console UI.
Cause: Typically caused by communication delays, a high volume of file indexes, or browser UI rendering timeouts when querying the target environment details.
Resolution
If the console UI remains completely unresponsive, you can extract the files directly from the backend mount point on the VMware Backup Proxy using WinSCP.
Step 1: Initiate the FLR Restore
Log in to the Management Console.
Navigate to your VMware workloads and start the FLR process for the required recovery point.
Wait until the console indicates that the restore volumes are successfully mounted.
Step 2: Locate Mounted Volumes on the Proxy
Log in to the command line (SSH) of the Backup Proxy server handling this FLR operation. (Note: If you have a proxy pool, you may need to check the active proxy assigned to the job).
Run the following command to list all mounted filesystems:
df -h
Look for the temporary FLR mount path in the output (typically formatted as
/mnt/flr_xxxxx).(Optional) Verify the files inside the directory via CLI:
cd /mnt/flr_xxxxx ls -la
Step 3: Extract Files via WinSCP
Launch WinSCP on a local machine that has network access to the Backup Proxy.
Connect to the Backup Proxy using its IP address and administrative credentials.
Navigate to the identified
/mnt/flr_xxxxxdirectory.Select the required files/folders and use drag-and-drop to securely transfer them to your target environment.
⚠️ Important Considerations
Session Timeout: The mounted FLR paths on the proxy are temporary. Do not close the Druva Console restore session while transferring files via WinSCP, or the path will automatically unmount.
Permissions: Ensure the account used to SSH into the proxy has sufficient root/read privileges to access the
/mnt/directory structure.