Problem description
Unable to Update Credentials on NAS Share error
Cause
Windows NAS Backup Proxy is unable to process the Update credential request to Cloud. HAR log analysis shows Internal error 500.
Traceback
Key Log Entries from HAR log:
MIME type:
application/json
Content:
Download the received content.
{
"code": "PhoenixNASConfigSVC-1013",
"message": "failed to update NAS share due to an internal error. Try again later. Check logs for more details. \n druva-test.druva.com: Credential validation failed for the NAS proxy\n"
}
Resolution
Reboot Windows NAS Proxy.