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Troubleshooting Power Platform

Common Errors

Issue: Auto Discovery for workspace has Not Started

Cause: The Druva application cannot verify access to the Power BI tenant.

Solution: Verify that the Service Principal is in the Azure Security Group and that the API settings are enabled in the Power BI Admin portal. See Tenant Environment Authorization.


Issue: Power BI restore to new workspace fails during target workspace creation (for example, Microsoft error code MS-248)

Cause: The tenant setting Service principals can create workspaces, connections, and deployment pipelines is not enabled for the Druva security group, or the change has not yet propagated.

Solution:

  1. Enable the setting for security group DRUVA-SG-DPPSPN-DR in the Power BI Admin portal. See Authorizing Tenant Environments for Power Platform Protection.

  2. Wait 15–20 minutes for the tenant setting to propagate.

  3. If you configured Power BI protection before in-console restore became available, reinstall or reconfigure the Druva Power Platform app so updated permissions are granted.

  4. Retry the restore job.


Issue: Restore job reports success, but expected objects are missing in the restored workspace

Cause: The missing objects were skipped or captured as metadata only during backup because of Microsoft API limitations—for example, Dataflow Gen2, apps, or reports shown as Report (metadata) / 0 bytes in the recovery point listing.

Solution:

  1. Review the recovery point listing before restore to confirm which objects were fully backed up.

  2. Test restore with a workspace that contains supported object types if you need a representative recovery outcome.


Error Codes

For details on the root cause and recommended action, refer to the cloud apps integration error messages.


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