This release has minor bug fixes.

ENHANCEMENT

Enhanced Hybrid Workloads alerts

With the improved alert experience, MSP Administrators will receive alerts only if they specifically subscribe to them. This improvement applies to all new administrators and Hybrid Workloads tenants.

By default, Hybrid Workloads alerts will be disabled for all new administrators and provisioned tenants. Administrators can subscribe to intended alerts by accessing individual tenants.

For more information, see Hybrid Workloads Alert subscriptions for administrators.

Note: Existing Administrators will continue to receive alerts for existing tenants unless they modify their alert subscriptions by accessing the tenant settings.

Customer action required: None

FIXED ISSUES

NEW FEATURE

The following features are now available -

Endpoint Data Protection

Good things come in threes! In addition to Hybrid Workloads and Microsoft 365, now you can also offer Endpoints data protection to your customers.

While majority of user data still resides on their devices, with remote work and BYOD, it is crucial for organizations to protect their users’ data. Administrators can ensure that in the incidences like data corruption or theft, the information is easily retrievable with minimal loss on production. Additionally, with rising security incidents and cybersecurity threats, it is no debate that the data on user devices needs to be protected.

Druva recognizes this need, and to further strengthen the portfolio, we are making Endpoints data protection available for MSPs. MSPs can offer it to their customers and enable them secure data on their user devices. Additionally, Endpoint data protection comes with Sensitive Data Governance & Legal Hold capabilities that enables administrators to identify compliance breaches associated with end-user data in their organization. For more information, see Protecting Endpoints with Druva.

Here is a glimpse -

Endpoints data protection can be added similarly as any other product to a customer account via the Service Plans page.

Migrate discrete Endpoint customers for centralized management

You can now migrate your Endpoint customers managed externally as discrete tenants to the MSC console. After migration, you can leverage the MSC console to manage all the customers centrally, and monitor the utilization of quota and consumption units.

Migration process is driven using the new MSC Migration console. During each stage of the migration, you are notified by email with the required action.

Action required: Contact Support to plan and initiate the migration of your customers.

For more information, see Migrate Microsoft 365 customers to the MSC Console.

MSP Version 2 APIs

With the addition of Endpoint data protection, Druva has enhanced its APIs to enable the automation of tasks related to Endpoints in addition to Hybrid Workloads & Microsoft 365.

The following APIs are available for MSP administrators to view information, manage or automate their tasks in the MSC Portal -

For more information, see Developer Portal.

KNOWN ISSUES

ENHANCEMENT

New Microsoft 365 Jobs page

Now, getting to know the status about the Jobs - backup and restore activities triggered for Microsoft 365 apps in your customer environments is a breeze!

The information on the Jobs page can be helpful to see the status about the jobs and take any remediate action, if required.

MSP Administrators can view the following information for -

Here is a sneak peek!

To know more, see Monitor Jobs.

MSP Version 1 APIs

Druva has deprecated the Version 1 (V1) of MSP APIs.

If you are still consuming V1 APIs and have existing integrations, raise a case with Support.

Continuing our efforts to improve administrator experience, Druva has upgraded the Managed Services Center (MSC) Portal with refreshing UI & Workflow updates.

Now, create a customer for record and save it. Associate a product or tenant later when you finalize the service plan and want to start actual data protection.

Additionally, when you hide the Customer Name from Druva you must now provide an alternate name in the Account Name field that will help Druva identify customer internally.

Delete a Customer instantly

If you have a customer which does not have any product or tenant associated, you can delete it immediately.

Add and manage products all from a single page!

​

All new way to access the Customer Tenant Console

Reducing a step further, access the Tenant Console by just clicking the

icon beside the Customer Name.

Customize Table columns for an Intuitive User Experience

You can customize the table layout and choose to display the required information.

Option to export information

New Export to CSV option on Customer & Service Plans details page, that enables you to download details of specific or all customers & service plans.

You can then ingest this information for further processing.

For more information, see Managed Services Center documentation.

This release has minor bug fixes.

FIXED ISSUES

ENHANCEMENT

Added New Alerts and Audit Trails for deletion

We have introduced:

Refer following information to know more about new alerts

The new alerts are as follows:

You can view these alerts on the Managed Services Center (MSC) portal under >Alerts section. Administrators can take corrective actions in case of accidental or malicious deletion with the help of these alerts.

Customer action required: To receive email notifications for these alerts, subscribe to the alert.

Refer following information to know more about new audit trails

The new audit trail events are as follows:

Delete initiated (product) - Generated when you mark the product for deletion.

Undelete (Product) - Generated if you have canceled the deletion of a product within the suspension period.

Customer action required: None.

KNOWN ISSUES

NEW FEATURE

Define compliance settings for tenants​​​​​

MSP administrators can now closely monitor if their tenants comply with the compliance limits defined in the service plan. MSP administrators can now define compliance limits for Workloads, Backup Frequency, and Retention limits when creating a service plan. Druva periodically checks all configured workloads for the tenants and sends non-compliance alerts in case of any violations during configuration.

For more information, see Compliance settings for service plan.

ENHANCEMENT

Migrate Hybrid Workloads (Phoenix) customers to the MSC Console

You can now migrate your Hybrid Workloads (Phoenix) customers to the MSC console, which are managed externally as discrete tenants. For Microsoft 365 customers, this feature is already available.

For more information, see Migrate customers to the MSC Console.

NEW FEATURE

New Reports API​​​​​

You can now generate and view the following MSP reports using the Reports API.

For more information, see Reports API on the Druva developer portal.

ENHANCEMENT

MSP license expiry date is decoupled with the tenant license expiry date

You can now set a license expiry date higher than the MSP license expiry date for a tenant. You can configure the tenant license expiry date from the MSC portal.

For more information, see, Provisioning a new tenant.

ENHANCEMENT

Access multiple tenant consoles concurrently ​​​​​

You now have an option to download the extensions that allow you to access more than one tenant's consoles simultaneously.

You can download the extensions for Google Chrome and Microsoft Edge browsers either from the Customers page or Go to Settings > Download.

For more information, see Access Tenant Console.

Increase in quota for sandbox tenant type​​​​​

We have now increased the default quota to 1000 for new and existing sandbox tenant types.

For existing customers, if the assigned quota is set as 5, it will be automatically changed to 1000 with this enhancement.

FIXED ISSUES

NEW FEATURE

Relax idle session timeout duration

For security reasons, by default, the administrators are automatically logged out of their sessions on the Druva product consoles if there is no activity for 30 minutes.

However, if you want to avoid undesired inactive session terminations and facilitate administrators with the required operational ease, you now have an option to extend the idle session duration up to 6 hours.

For more information, see, Configure Idle Session Timeout.

KNOWN ISSUES

ENHANCEMENT

Capability to edit Sandbox tenant details

You can now enable and add products and edit details for Sandbox tenants per your organization's requirements.

Customer action required: If a new product gets added after the provisioning of the MSP instance, you have to edit the sandbox tenant to add this new product. For example, the sandbox tenant had only the Hybrid Workload added while provisioning the MSP instance. Microsoft 365 gets added after that. You have to edit the sandbox tenant to add Microsoft 365.

For more information, see, Manage Customers.

Changes to MSP admin requirements for access to all features on the MSC portal

Now, you can access all features on the MSC portal only if you have at least two MSP administrators created. If there is only one MSP administrator in the MSC portal, a notification requests you create a second administrator.

Customer action required: None.

For more information, see Create and Manage administrators.

FIXED ISSUES

There are no new features and enhancements in this release.

KNOWN ISSUES

NEW FEATURE

Introducing third-party APIs for Druva MSP

Druva MSP APIs empower Managed Service Providers (MSPs) to streamline and integrate Druva MSC workflows into their pre-existing workflows and tools.

With APIs, you can integrate, automate, and orchestrate customer management workflows that otherwise require execution manually via logging into the MSC portal.

Customer action required: None

To view all Druva MSP APIs, see, https://developer.druva.com/reference/choose-your-druva-product.

ENHANCEMENT

View the count of alerts generated for Hybrid Workloads

You can now view the number of alerts generated for Hybrid Workloads on the Customer Health tab for the following alert types:

This capability is helpful for auditing purposes and helps take corrective actions for business continuity.

Customer action required: None.

For more information, see, Manage Customers.

Option to customize Customer listing page

You can now add and remove columns on the Customer listing page. The custom table column option allows you to display the required columns and view only the necessary details per your business requirements.

Customer action required: None.

For more information, see Customize Table Columns on the Customer listing page.

Migrate your Microsoft 365 customers to the MSC console for centralized management

You can now migrate your Microsoft 365 customers managed externally as discrete tenants to the MSC console. After migration, you can leverage the MSC console, manage all the customers centrally, and monitor the utilization of quota and consumption units.

You can execute the migration from the new MSC Migration console. During each stage of the migration, you are notified by email with the required action.

Action required: Contact Druva support to plan the migration of your customers.

For more information, see Migrate Microsoft 365 customers to the MSC Console.

Automatic deletion of the product from Managed Services Center (MSC) portal

Do you wish to delete a customer along with the products associated with them? If yes, you can now do this from the MSC portal.

On the MSC portal, when you select Customers > Delete to perform a delete action for a customer, the product associated with that customer gets removed automatically.

For more information, see Delete a Customer account.

Action required: Contact Support to enable the Delete product for customer and Delete product for customer now features.

Filter your customer list with the new Tenant Admin parameter

You can narrow down your customer listing based on the tenant admin associated with the customer. On the Customers listing page, click the filter icon and select the tenant admin from the dropdown to get a display and view of specific tenant administrators.

Action required: None

For more information, see the Filter Customers list.

Consolidated reports for Microsoft 365 and Hybrid Workloads to understand product usage and consumption

The reports now include information about Microsoft 365 Druva service as well; wherein, you get a consolidated view of Hybrid workloads and Microsoft 365.

You can monitor product consumption and usage of the subscribed Druva services to gain actionable insights and make billing-related decisions and manage customer accounts.

The following reports are updated:

Subscribe, email, or download the required report sections in a PDF or CSV format. See, Managing Reports.

This release includes minor bug fixes and enhancements pertaining to Alerts and Reports.

Introducing Microsoft 365 data protection and Governance services via Managed Service Center portal

We are excited to bring in the Microsoft 365 data protection and Governance feature for our Managed Service Partners (MSP) to help them adapt their portfolio of services to better align with the market demands and their customer’s changing technology and Cloud footprint.

With this capability, Managed Service Partners (MSP) can now provide holistic data protection and Governance offering to their customers who use the Microsoft 365 (M365) suite.

This capability is available in addition to the currently available Hybrid Workloads data protection.

Customer action required: Contact your Druva account representative to enable this new offering.

Note: Due to this new capability, the following features for both Hybrid Workloads and Microsoft 365 will currently not be available and will be available in the upcoming release:

Flexibility to set backup frequency and retention limits

Lower (Min) and Upper (Max) compliance limits options are now added to the Backup Frequency and Retention limit section on the Edit/Add Service Plan page.

With this enhancement, you can now provide Lower (min) and Upper (max) limits for Backup Frequency (Daily or Weekly) and Retention (Daily, Weekly, or Monthly) while adding or updating a service plan. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts if the backup frequency or retention period does not adhere to the set limits and thus helps you monitor and optimize data backup.

For example, if you have provided 5 times (Daily/Weekly) as the Lower (min) and 10 times (Daily/Weekly) as Upper (max) limit for Backup Frequency, you will receive an alert if the backup frequency is less than 5 times (Daily/Weekly) and also when it is more than 10 times (Daily/Weekly).

For more information, see Create a new Service Plan.

Note: Compliance Alerts are currently disabled and will be available in the upcoming release.

UI improvements

With our goal to simplify the Managed Service Center (MSC) portal UI, we have made the following enhancements:

The following enhancements have been released with today's cloud push.

We have enhanced the Managed Services Center portal to enable you to perform the following actions:

The Jobs Details page has been enhanced to list all Disaster Recovery jobs. You can also backup, restore, cancel or pause a DR Job.

We have enhanced security by supporting multi-factor authentication for the Delete action through customer acknowledgments and sending an OTP via email. It is enabled for fail-safe administrators.

The following issue has been fixed in this release:

Druva launches a brand new Managed Services Center (MSC) portal for Druva service providers to meet their data protection needs. By partnering up with Druva, service providers can now leverage Druva SaaS offerings and deliver best-in-class data protection solutions to their customers.

The rich user interface of the Managed Services Center (MSC) portal enriches MSP Administrators to intuitively perform the following tasks:

For more information, see Managed Services Center.

Customer action required: Contact the Druva Sales team to get started.