Overview
This article provides answers to your frequently asked questions associated with your Druva account.
I have received an email notification prompting 'Administrators with Druva Inc Domain Detected' What should I do?
You may receive this automated email notification when our security systems identify an administrator account with the Druva Inc domain registered within your organization.
To ensure that only the intended and authorized administrators from your organization can access the Druva Cloud Platform Console, our security systems continuously check if any administrator is registered within your organization with the Druva Inc domain (example: ernie.carter@druva.com ).
What should I do in such scenarios?
As a next step, you may review the list of identified administrators and delete them yourselves.
What happens if I do not take any action?
These administrator accounts will be automatically deleted at the end of the 12th day from the date and time of detection of such administrator accounts.
For any assistance from Druva that may require a Druva administrator account, you may create a Druva administrator by acknowledging the Liability Agreement at the time of administrator account creation. These administrator accounts shall then be automatically deleted at the end of the seventh day from the date and time of detection of such administrator accounts.
To view the account deletion schedule, see the Administrator details page.
Administrators fail to receive email notifications from Druva
To receive emails from Druva, ensure that the following domains are not blocked by the IT policy in your organization.
druva.com
cloud.druva.com
amazonses.com
Also, check if the emails are getting delivered in the Spam folder. Ensure you do not block or mark the aforelisted domains as Spam.
What are Backup Codes and when should I use them?
Multifactor Authentication (MFA) Backup Codes are a set of One Time Password (OTP) that are sent to every administrator when MFA is activated for your organization. The email is sent with the following subject Multifactor authentication activation: One Time Backup Codes.
At every login attempt, a time-bound OTP is sent to the administrator's registered email address. If the administrators are experiencing issues with receiving the OTP emails from Druva at the time of login, they can use any of the Backup Codes. The Backup Codes serve as a substitute for the OTP. A Backup Code once utilized cannot be reused.
❗ Important
It is recommended that you resolve the issues associated with the non-receipt of emails from Druva.
How to configure event and alert email notifications for administrators in Druva?
To configure event and alert email notifications for administrators in Druva, follow the appropriate process based on your workload (Cyber Resiliency vs. Endpoints & SaaS Apps vs. Enterprise Workloads).
Cyber Resiliency Alerts
Log in to the Druva Management Console.
From the top navigation menu, click the bell icon (Alerts).
Click Settings in the left navigation pane.
Select the specific event or alert type you want to configure and click Edit.
Under Subscribers, choose either:
All Druva Cloud Administrator to notify all admins.
Specific Administrators to select individual admin accounts from the drop-down menu.
Set the Email Frequency (Instantaneous, Daily digest, or Weekly digest).
Click Save.
Endpoints & SaaS Apps (inSync)
Navigate to your Endpoints / Microsoft 365 / Google Workspace console.
Click the Alert icon (bell) in the top menu bar, then open the Settings and Subscriptions tab.
Select the target alert type (e.g., Backup Inactivity, Restore Status) and click Edit.
Under Send email notifications to (subscribers), select the appropriate administrator roles or enter specific admin email addresses.
(Optional) Check Collate all emails for this alert to group multiple events into a single digest instead of receiving individual alert emails.
Click Save.
Enterprise Workloads (DCP / Hybrid Workloads)
Go to the Enterprise Workloads console.
Click the Alert (bell) icon in the top menu bar, then select Subscriptions from the left pane.
Go to the My Subscriptions tab to adjust your personal admin alerts, or Non-admin Subscriptions for secondary recipients.
Toggle the switch for each alert type to Subscribed.
How do I change Multi-Factor Authentication (MFA) method in Druva?
Here's how to change your MFA method in Druva, depending on what you need to do:
Only a Druva Cloud Administrator can change the organization-wide MFA method:
Log in to the Druva Cloud Platform Console as a Cloud Administrator.
Go to Global Navigation Panel (top-left) → Druva Cloud Settings.
Select Access Settings.
Under the Multifactor Authentication section, click Change.
Choose your preferred method:
Authenticator App (recommended/default) — works with Microsoft Authenticator, Google Authenticator, etc.
SMS-based Authentication — sends OTPs to registered mobile numbers.
Save your changes. All administrators will get an email notification to link their authenticator app or mobile device at their next login.
How do we delete an administrator account?
To delete an administrator account in the Druva Cloud Platform Console:
Go to the Global Navigation menu and select Manage Administrator. This opens the Administrators page.
Select the administrator account you want to delete — you'll be taken to that administrator's details page.
Click the 3-dot menu > Delete.
In the confirmation window, click Delete.