License editions: To understand the applicable license editions, see Plans & Pricing.
This topic contains a list of frequently asked questions for Federated Search.
Which are the data sources (endpoints and cloud apps) that you can search?
For endpoints, you can search Mac OS, Windows OS, and Linux OS. For cloud apps, you can search Box, Google Workspace (Google Drive and Gmail) and Microsoft 365 (Exchange Online and ####{###########{{onedrive}}). For information, see the Supported Platforms matrix.
I can't see the Search option?
inSync Search is currently under controlled availability. If your organization wants to use inSync Search, kindly contact support.
Can inSync Client users search emails from the Search option in the Data Sources tab of inSync Web and perform restore actions?
Yes, inSync Client users can search emails from Gmail and Exchange Online from the Search option present in the Data Sources tab of inSync Web and restore the desired email to their mailbox.
Does the Search option in the Client restore interface support search using metadata attributes?
Search of files using metadata attributes is not yet supported from the inSync Client restore window. This capability will be added in a future release.
Is there a limit to the number of search operators permitted in one line?
We can use a maximum of 12 supported search operators in a single search query.
Example: At the end of each week, the sales team in your company creates a report on the sales performance for that week. At the end of each month, they consolidate all these weekly reports and create a monthly report. The report usually has the following naming convention: Report for month ending <month name>-<year name>. In the month of December, they consolidate all the reports from January to November and create the annual report. If you want to find all the monthly reports, from January to November for the year 2016 using a single search query, the following query might be useful:
2016 AND (January OR February OR March OR April OR May OR June OR July OR August OR September OR October OR November)
After how much time can I search the backed up data?
You should be able to search your backed up data after an hour of backup completion.
Is there any limitation on the number of times a user can search?
There is no limitation on the number of times a user can perform search.
Will I face any performance issues when inSync indexes the backed up data?
No, you will not face any performance issues. The indexing activity happens in the background and it does not impact any process in inSync.
Will all my files be indexed when this feature is available?
Yes, you will be able to search all latest version of the files that were backed up even before this feature was available.
Which languages are supported for search?
You can search in English, French, German, and Japanese. Chinese is not yet supported.
How can I keyword search Legal Hold files?
To search Legal Hold files using keyword search, do the following:
Click the global navigation icon to access the Global Navigation Panel and select Federated Search. The Federated Search page is displayed.
On the Federated Search page > Files tab, click on the search bar.
In the Search bar, enter the list of keywords using the OR search operator.
Select the Users on Legal Hold option to search only for the users put on Legal Hold and match the entered keywords.
Select the Legal Hold policy from which you want to filter the users' list.
In the Custodians field, provide the name of users on Legal Hold.
Click Search to view the list.
Why is Federated Search failing to return an email when I search by the known sender's email address?
There could be a few reasons why the federated search is not returning results for a known valid email address in the sender field. These include:
Data Privacy settings (Applicable for Endpoints)
Incomplete indexing (Applicable for Endpoints and SaaS Apps)
Search limitations (Applicable for Endpoints and SaaS Apps)