The Exchange Online dashboard lists all the discovered users. This topic explains the dashboard in detail and the actions you can perform on it.
Access path
Field description
The following table lists the fields under the Exchange Online dashboard.
Field | Description |
Search User | Search for a user. |
User Name | The name of the user. |
Last Completed Backup | The date and time when data was last backed up from the SaaS App. To view the status details, click on the status.
💡 Tip
Click on the column header to sort the list as per the last completed backup timestamp.
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Backup Data | The amount of data that inSync has backed up for that SaaS App account.
💡 Tip
Click the column header to sort the list as per the backup data size.
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App Status | The status of the SaaS App account.
The following symbols are displayed adjacent to the status of the device, based on their configuration.
Symbol and description
The device is on Legal Hold. For more information, see About Legal Hold.
Persona backup is configured for the device.
💡 Tip
Click the column header to sort the list alphabetically as per the app configuration status.
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Last Backup Status | Backup status of the SaaS App.
💡 Tip
Click on the column header to sort the list alphabetically as per the last backup status.
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Status Details | Displays the error message indicating the reason for user data backup failure. Click the error message for more details. For more information, see SaaS Apps Error Messages.
💡 Tip
Click on the column header to sort the list. The sorting is not alphabetical and is done based on the error message.
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Filters for Exchange Online
Click on the to filter the user accounts as per the Last Backup Status and App Status.
The following table displays the available filter options as per the Last Backup Status and App Status.
Filters | Options |
Last Backup Status |
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App Status |
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Actions
Select the user by clicking the checkbox next to the User Name and perform the required actions as described in the following table.
Action | Description |
Backup Now | Click Backup Now to start on-demand back up of the Cloud App account for the selected user. |
Enable | Click Enable to enable the backup of Cloud App account for the selected user. |
Disable | Click Disable to disable the backup of Cloud App account for the selected user. |
Delete | Click Delete to remove the Cloud App user account from inSync.
❗ Important
The backed-up data cannot be restored if the Cloud App user account is deleted.
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User Details
Click a user name to view the user's details. The Users summary is arranged and displayed across four tabs, depending upon the inSync license your organization holds.
The following tabs display the various user information -
Details tab - Provides user summary, data usage, and lists various data sources under protection.
Backups tab - Lists the data sources under protection and their snapshots - view and manage the snapshots.
Details Tab
Details tab is further divided into section for better segregation of information.
Summary
Data Usage
Device
SaaS Apps
Data Sources
Summary
The following table lists the fields in the Summary.
Field | Description |
Name | The name of the user. |
Label of the User-Identifier Custom Attribute
📝 Note
This label appears only when you have enabled User-Identifier Custom Attribute in the AD/LDAP settings as well as opted to display the User-Identifier Custom Attribute on the Users page.
To learn more, see Configure User-Identifier Custom Attribute. | The actual User-Identifier Custom Attribute of the user from your registered AD/LDAP. |
The email address of the user. Email alerts and notifications to the user are sent to this email ID. | |
User Status | The status of the user. |
Added on | The user activation date and time. |
Added by | The name of the administrator who added the user. |
Profile | The profile to which the user has been linked. |
Storage | The storage region to which the user is linked. |
Endpoint quota | The maximum amount of data the user can back up or share on the inSync server from all the devices. |
CloudCache | The CloudCache Server to which the user is associated.
Note: If a user is not associated to any CloudCache Server, a double hyphen '--' is displayed. |
GUID | AD/LDAP GUID for a user.
Note: If a user is not associated to any AD/LDAP, a double hyphen '--' is displayed. |
M365 Preferred Data Location | The preferred data location for an Exchange Online or OneDrive user. This field is applicable only for Microsoft 365 Multi-Geo tenants.
For more information, see User PDL updates in inSync. |
Data Usage
Based on your license and the different data sources under protection, for example, Endpoint (Device) and SaaS Apps (SaaS Apps), this area uniquely displays data for data sources under protection for the user.
The following table lists the fields in the Device Usage.
Field | Description |
Devices Backup Data | The sum of data in the backup folders on all devices of the user. |
Share Data | The amount of data in the inSync Share on all devices of the user. |
# Devices added | The total number of user devices under protection. |
The following table lists the fields in the SaaS Apps' Usage.
Field | Description |
#SaaS Apps Enabled | The number of SaaS Apps under protection for the user. |
SaaS Apps Backup Data | The amount of data in the SaaS Apps under protection. |
Data Sources
This area lists all the user data sources, that is, Device and Cloud Apps which are configured for data protection in inSync.
Field | Description |
License | The workload license consumed by the user. Example, active or preserve. If no license is consumed, it will show unlicensed. |
Activated on | The date on which the inSync Client was activated on the device. |
Total Backup data | The size of total backed up data of the user during the first and incremental backups. |
Last completed backup | The date and time when the last backup was taken from the device or cloud app. |
Last Backup Status | The status of the last backup. |
Backups Tab
The Backups tab provides device or SaaS Apps-wise snapshot details for each backup activity. Administrators can view and manage the snapshots based on the requirements.
Select the Datasource for which you want to view the snapshot details. Curated Snapshot and all other snapshots are displayed.
Considerations:
You cannot delete a snapshot belonging to a user whose profile is enabled with Data Lock. The data-enabled snapshots will, however, be erased during compaction based on the retention policy.
You can delete maximum 20 snapshots at a time.
The latest snapshot cannot be deleted.
If the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints, the snapshots used for creating a Curated Snapshot are indicated with the icon. Such snapshots cannot be deleted. To delete them, you must delete the Curated Snapshot first and then delete these snapshots. For information about how to delete the Curated Snapshot see Curated Snapshot. For information about how to delete a snapshot, see Delete Snapshots.
Quarantined Snapshot is indicated with the icon, which indicates that restore and download action from this snapshot is not allowed.
Curated Snapshot - This section contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. For more information about Curated Snapshot, see this page.
📝 Note
Curated Snapshot is available only for Endpoints and it is displayed if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints.
💡 Tip
If displayed, hover over the icons beside the snapshot to know more about that particular snapshot.
The following details are displayed in the Curated Snapshot area
Field | Description |
Snapshot | The date and time when the curated snapshot was generated. |
Size | The size of the curated snapshot. |
# Files Included | The number of cleanest files processed from multiple snapshots and available for restore as a part of the curated snapshot. |
# Available till | The date and timestamp until which the curated snapshot will be retained. |
Snapshots - This section lists all snapshot details.
The following details are displayed in the Snapshots area
Field | Description |
Snapshot | The date and time when the snapshot was generated. |
Size | The size of the snapshot. |
# Files backed up | The number of files backed up as part of the backup. |
# Files Missed | The number of files missed as part of the backup. |
📝 Note
You can rollback the deleted snapshot(s). For more information, see Rollback Actions.
Actions on the User Details page
You can perform the following actions on the User Details page.
Action | Description |
Restore Data | Click the Restore button located on the top right to restore or download data for a user. For more information, see
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Activate | From the three dots menu, click Activate located on the top right to activate the user in Endpoints and SaaS Apps. For more information, see Activate Users. |
Preserve | From the three dots menu, click Preserve located on the top right to preserve a user in Endpoints and SaaS Apps. For more information, see Preserve Users. |
Remove License | From the three dots menu, click Remove License located on the top right to remove the license of the user. Removing a license will delete the data source and its backed up data of the selected workloads and free up the license (active or preserved). This action cannot be reversed. For more information, see Remove License. |
Reset Password | From the three dots menu, click Reset Password located on the top right to reset the Client password for the user. For more information, see Reset the password for a user. |
Download Authkeys | From the three dots menu, click Download Authkeys located on the top right to download the authentication keys for the user. For more information, see Download the authentication key. |
Download Debug Logs | From the three dots menu, click Download Debug Logs located on the top right to download the debug logs for enabling Support to troubleshoot any issue with the Client on the user device. For more information, see Download inSync user log files. |
Delete | From the three dots menu, click Delete located on the top right to delete the user. For more information, see Delete Users. |