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Activate inSync Client on user devices
Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

You might want to activate inSync Client manually in the following scenarios:

  • Your organization's policy requires you to provide devices to new hires after installing and activating the required software.

  • You are replacing a lost user device.


πŸ“ Note
​You can view the device replacement details from theUser Audit Trailpage using theActivities related to->Allfilter. You can also download the details in .html and .csv formats. For more information on how to use the Audit trail settings, seeAudit Trail.


The authentication key or Authkey contains the required user information and can be used to activate inSync Client on the user's device.


❗ Important

  • The authentication key is only for one-time use. You cannot reuse the key regardless of whether inSync Client was activated or not. Make sure you have downloaded a fresh authentication key every time you attempt to activate inSync Client on a user device.

  • You can generate Authkeys for multiple users at once.

  • You can activate inSync Client on Windows or Mac devices. Users with Linux devices must activate inSync on their own.


Step 1 of 2: Download the authentication key for users


❗Important

  • You cannot download Authkeys for users who have enabled the Data Privacy settings and restricted administrators to download or view their data.

  • The token can be used only once for activation and is valid till the administrator re-generates a new token for the respective user.


To download the authentication key for users

  1. On the inSync Management Console menu bar, click Users.

  2. Select the users for whom you want to activate inSync Client.

  3. Click Options located at the top of the table, and then select Download Authkeys. The Download Authorization key window appears. You can also download the authorization key from User Details UI.

authkey_new.jpg


4. Select the user device on which you want to activate inSync.

  • If you want to add a new device, click Add new device.

  • If the user did not configure a device, No devices attached appears beside the user's name.


πŸ“ Note
​If you are reactivating inSync Client on a device and assigning the device to a different user, the user settings of the inSync Client of the previous user is preserved.


  1. Click Download.
    A file named inSyncUserKeys.zip (compressed file based on your device OS) is downloaded to your laptop. This file contains the authentication keys for the selected user. If you selected multiple users, the zip file contains multiple key files. Each key file is named as <user name>.idk.

Step 2: Activate inSync on the user devices

Before you begin

Before you activate inSync on the user devices, ensure that you have the most recent Authkey.

Activate inSync on Windows

To activate inSync on Windows

  1. Log on to the user's device.

  2. Copy the Authkeys on the desktop folder and double click on the Authkeys. Verify the following information on the inSync Client activation wizard before activation:

    • Email ID of the user

    • Organization name

    • Cloud URL

    • Name of the device that is to be replaced or newly added

  3. Alternatively, open the command line interface window and run the following commands:

C: cd "C:\Program Files\Druva\inSync\" C:\Program Files\Druva\inSync>inSyncAgent.exe 'path\to\the\userkey.idk'


πŸ“ Note
​For Windows 64-bit, use Program Files (x86) instead of Program Files.


Activate inSync on Mac

To activate inSync on Mac:

  1. Log on to the user's device.

  2. Copy the Authkeys on the desktop folder and double click on the Authkeys. Verify the following information on the inSync Client activation wizard before activation:

    • Email ID of the user

    • Organization name

    • Cloud URL

    • Name of the device that is to be replaced or newly added

  3. Alternatively, open the Terminal tool and run the following command from the desktop:


πŸ“ Note
​In the command, always provide the absolute path of the authentication key. If there are spaces in it, enclose the path in double quotes.
For example, /Applications/Druva\ insync/inSync.app/Contents/MacOS/inSync -s "/Users/John Smith/Desktop/John Smith.idk"


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