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Use this article to resolve common issues with discovery, backup, and restore of Copilot Agents. If an issue persists, download the job logs and contact Support. For details, see Monitoring Copilot Agents jobs
Discovery does not start
Symptom
The Microsoft 365 card on the Overview page displays Discovery Not Started and Prerequisite not completed.
Cause
Prerequisite 1 or 2 is incomplete. Either the tenant lacks a Microsoft Agent 365 license, or the Cloud Platform application is not registered with Power Platform.
Resolution
On the Microsoft 365 card, click View Prerequisite.
Review prerequisites 1 and 2. For details, see Prerequisites for Copilot Agents protection.
Wait for Cloud Platform to recheck the prerequisites.
Agents are missing from the agent list
Symptom
An agent that exists in your tenant does not appear on the Agents page.
Cause
Cloud Platform discovers only published agents, and it skips agents that are blocked or quarantined in your tenant.
Resolution
Publish the agent in Copilot Studio, or remove the block in your tenant. Then wait for the next discovery.
Restore pre-checks fail
Symptom
In the Restore Pre-checks dialog, Power Platform access or Dataverse access displays an error, and Proceed to Restore is unavailable.
Cause
Cloud Platform cannot access the environment or its Dataverse with the required permissions. Either the prerequisites were not completed, or the configuration changed after the backup.
Resolution
In the Power Platform admin center, open the target environment.
Add the Cloud Platform application as an application user in this environment.
Assign the System Administrator security role to the application user.
In the Restore Pre-checks dialog, click Rerun Pre-checks.
Restore is not available for an agent
Symptom
The Restore Data page displays only Download, with the message "Restore is not available for non-copilot Studio agents."
Cause
The agent is not a Copilot Studio agent, and Cloud Platform backs up only the metadata of these agents.
Resolution
Download the snapshot to keep a copy of the agent configuration. For details, see Downloading agent backup data.