Problem description
When attempting to back up endpoint devices on macOS, users may encounter the error "Resource deadlock avoided." The full traceback may resemble the following:
Error Number | Description |
[Errno 11] | File not present physically |
Error messages and resolution
Error Number: [Errno 11]
Error Description: The error occurs when the backup process attempts to access files located in Library/Mobile Documents on a macOS device. This location contains files that are stored in the cloud but are not physically present on the device. Since the files are not downloaded locally, the backup process encounters a conflict, resulting in the "Resource deadlock avoided" error.
Solution: Identify the affected files by checking the error log for file paths under Library/Mobile Documents.
Confirm with the user whether the files exist locally or are only available in the cloud.
If the files are not stored locally, ask the user to remove them from this location on their device.
Once removed, retry the backup process to confirm that the error is resolved.
Additional Notes:
This issue is specific to macOS due to its handling of cloud-stored files in Library/Mobile Documents.
If users require these files to be backed up, they must first download them onto their device before initiating the backup process.
If the issue persists after following these steps, please contact support for further assistance.