Overview
As an administrator, you can restore Claude App data to a user's device. If the user has multiple devices, you can choose the device on which you want to restore data.
📝 Note
Claude data restore is only compatible between devices running the same operating system. Cross-platform restore (e.g., from macOS to Windows) is not supported for the Restore to Original option because of architectural differences in file paths.
Procedure
To restore Claude Desktop data on a user device:
On the Endpoints console, click Users. You can also restore data from the User Details page. Click a user name to view the user's details page.
Click Restore Data and then select the data source - user device for which you want to restore the Claude App Data. The Restore Data window appears.
In the Snapshot Viewer section, click the dropdown button to view snapshots from which you want to restore the data. Alternatively, you can use Search to search for files that you want to restore.
You can perform a granular level data restore to restore selected components of Claude to continue with the ongoing projects. Select the User listed with the UUID and the respective Claude components and click Restore
To perform a full restore Select the Claude option and click Restore.
4. On the Restore to Device window, provide the following details:
Restore to Device: Select the device on which you want to restore the data.
Restore to Location:
If you want to restore the data to the device's desktop, click Desktop.
If you want to restore the data to the folder from which it was backed up, click Original Location.
📝 Note
Claude data restore is only compatible between devices running the same operating system. Cross-platform restore (e.g., from macOS to Windows) is not supported for the Restore to Original option because of architectural differences in file paths.
Download Claude Data
Procedure
To download Claude Desktop data on a user device:
On the Endpoints console, click Users. You can also restore data from the User Details page. Click a user name to view the user's details page.
Click Restore Data and then select the data source - user device for which you want to restore the Claude App Data. The Restore Data window appears.
In the Snapshot Viewer section, click the dropdown button to view snapshots from which you want to restore the data. Alternatively, you can use Search to search for files that you want to restore.
You can perform a granular level data restore to restore selected components of Claude to continue with the ongoing projects. Select the User listed with the UUID and the respective Claude components and click Download.
Restore Considerations
Some Claude components can be restored independently, while others require additional files or metadata. Hers are the key consideration while restoring the Claude data.
Prerequisites for Restoring Claude Data
Close the Claude Desktop application before starting the restore.
If a component has associated files, restore them together.
Restart Claude after the restore unless otherwise noted.
Component Restore Requirements
Claude component | What to restore | After restore |
Claude Home, Hidden Home, and Files | Restore the required folder(s) | Restart Claude |
Plugins | Restore the plugin and manifest.json | Reload the Claude UI |
Skills | Restore the skill, manifest.json, and .claude-plugin | Restart Claude |
Code Projects | Restore the required project | Restart Claude |
Code Settings | Restore the settings | Restart Claude |
Code Routines | Restore both Configuration and Routine Files | Restart Claude |
Code Sessions | Restore the required session | Restart Claude |
Cowork Artifacts | Restore both artifacts.json and Artifact Files | Restart Claude |
Cowork Extensions | Restore the extension and manifest.json | Restart Claude |
Cowork Projects | Restore Configuration, Repository, and Memory together | Restart Claude |
Cowork Scheduled Tasks | Restore both Configuration and Task Files | Restart Claude |
Cowork Sessions | Restore the Session folder and corresponding local_*.json file | Restart Claude |
Cowork Settings | Restore the settings | Restart Claude |
Common Restore Scenarios
Scenario | Restore |
Recover a deleted plugin | Plugin folder + manifest.json |
Recover a deleted skill | Skill folder + manifest.json + .claude-plugin |
Recover a Code project | Project folder |
Recover Code routines | Configuration + Routine Files |
Recover a Cowork artifact | artifacts.json + Artifact Files |
Recover a Cowork project | Configuration + Repository + Memory |
Recover Scheduled Tasks | Configuration + Task Files |
Recover Cowork session history | Session folder + local_*.json |
Device Replacement Restore for Claude Data
Claude Desktop data is not restored automatically during device replacement.
To restore your complete workspace:
Complete the device replacement activity.
Open the inSync restore window.
Restore the Claude root folder (recommended) or select the required Claude components.
Select Restore to the original location option for restore.
Restart Claude app after data restore.
Restore only Claude Code Workspace
If you only want your development workspace, restore:
Code Projects
Code Settings
Code Routines
Code Sessions
You do not need to restore Cowork data, Plugins, or Skills.
Limitations
Claude App must be closed before restoring the backed up data.
Components with associated files must always be restored together.
Restoring only configuration files does not restore the associated content.
Plugins require manifest.json to be restored.
Skills require both manifest.json and .claude-plugin files to be restored.
Cowork Projects require Configuration, Repository, and Memory together.
Cowork Sessions require both the Session folder and the corresponding local_*.json file to be restored.
Restart Claude App after the restore to load the restored data. Plugins require only a UI reload.
Claude data restore is only compatible between devices running the same operating system. Cross-platform restore (e.g., from macOS to Windows) is not supported for the Restore to Original option because of architectural differences in file paths.