Problem Description
Customer encountered issues when attempting to perform a cross-region restore of an AWS EC2 instance from North Virginia (us-east-1) to Ohio (us-east-2) using Druva CloudRanger.
When restoring an instance from one region to another (e.g., US East 1 to US East 2), the restore may fail immediately if the underlying Marketplace AMI is missing or has been deprecated in the target region.
Traceback
Cause
Unlike standard AMIs where our solution manages the copy/registration, Marketplace AMIs are tied to specific regional licenses. If AWS does not have that exact image version available in the destination region, the restore process cannot find the foundational metadata needed to build the EBS volumes.
Resolution:
If you encounter this error, the customer must manually "bridge" the gap in the AWS Console:
Identify the original AMI ID in the source region.
Manually Copy that AMI to the target region via the AWS EC2 Console.
Wait for the AMI status to become "Available" in the target region.
Restart the restore job in Druva.