This report provides a detailed monthly overview of all licenses and add-on services provisioned for each of your customers. Use it to quickly audit which services are active for a specific client and maintain an accurate inventory of your deployed licenses.
Please Note
This report is generated on the first of every month and includes data from the last 18 months.
Accessing the Report
To view the Customer License Report, follow these steps:
Log in to the Managed Service Centre (MSC) console.
Navigate to Reports >> Chargeback and Telemetry >> Customer and License Details- Monthly report.
Click on Customer & License- Monthly Report.
Managing the Report
Report Summary: Field Descriptions
The report summary provides a detailed, row-by-row breakdown of the licenses and services provisioned for your customers. The table below describes each column in the report.
The summary will have-
Fields | Description |
Date | The first date of the month. |
Customer Name | The name of the customer. |
Account Name | The internal account name used by Druva to identify the customer. |
Customer Global ID | The unique global identifier assigned to the customer within the Druva platform. |
MSP Global ID | The unique identifier for MSP login. |
Product ID | A unique numerical identifier for the product category: 1 for Enterprise Workloads, 2 for SaaS Apps and Endpoints. |
Product Name | The name of the product category, either Enterprise Workloads or SaaS Apps and Endpoints. |
Product Module | The specific product module licensed, such as Microsoft 365, Google Workspace, Endpoints, Dynamics 365, Salesforce, or Enterprise Workloads. |
Instance ID | A unique identifier for a specific product instance created when a license is provisioned to a customer. |
Service Plan Name | The name of the service plan assigned to the customer. Note: This field applies only to MSC Provisioned customers and will display a dash (-) for Druva Provisioned customers. |
Service Plan ID | The unique identifier for the service plan. Note: This field applies only to MSC Provisioned customers and will display -1 for Druva Provisioned customers. |
Edition | The service edition assigned to the customer, which can be Business, Enterprise, or Elite. |
License Type | The license type issued- Evaluation and Commercial. |
License Expiry Date | The expiry date of the license. |
Feature/ Add-on Name | The add-on provided to the customer.
List of supported Add-ons for product ID: 2 (SaasApps):
|
Is Enabled | This shows if the add on is enabled or disabled for the customer. |
Note on Data Visibility
The default view of this report is streamlined for immediate analysis. Therefore, the following fields are hidden but remain fully accessible:
Customer Global ID
Product ID
Instance ID
Service Plan ID
Viewing in the UI: You can easily add these fields to your report table manually by using the Columns settings.
API Integrations: These fields are included in the Reporting API response, regardless of your UI settings.
Report Subscriptions
You can automatically send this report to key stakeholders via email by creating a subscription. This ensures that relevant team members receive regular updates without needing to log in to the console.
To create a new subscription:
From the report page, click Manage Subscription.
Click New Subscription to open the scheduling wizard.
Step 1: Configure the Schedule
In this section, you will define the delivery schedule and format for the report emails.
Name: Name of the report.
Send Report As: Select the method of sending the report to the subscriber. It could be as an attachment or linked to email.
File Format: Choose the file format for the emailed report. You can select either CSV or PDF.
Recurrence: Select the frequency for the email delivery:
Daily: The report is sent every day.
Weekly: The report is sent on a specific day of the week.
Monthly: The report is sent on a particular day of the month (e.g., on the 1st of every month).
Repeat: Specify the exact interval for the report's delivery based on the selected recurrence (e.g., everyday, on specific day of the week, or on a particular day of the month).
Time: Specify the exact time you want the report to be sent.
Time Zone: Select the time zone for the report's data. This ensures consistency for all recipients.
Once you have configured the schedule, click Next.
Step 2: Add Subscribers
In the Subscribers field, you can add recipients in two ways:
Individually: Type the email address of a specific person.
By Role: Select a MSP Admin Role. The report will be sent to everyone in that role, and the total admin count for that role will be shown.
💡 Tip
Click in the email addresses text box, and then press the Spacebar to add role-based email addresses.
Set Exclusions
In the Exclusions field, enter the email addresses of any individuals you need to prevent from receiving the report.
Use Case: This field overrides the Subscribers list. For example, if you add the MSP Tenant Admin role (which includes 12 admins) but you don't want two of them to receive the report, you would add their two specific email addresses here.
Email Report
Configure the settings below to email the report.
Send Report As: Select the method of sending the report to the subscriber. It could be as an attachment or linked to email.
File Format: Choose the file format for the report.
CSV: Best for use in spreadsheets.
PDF: Best for viewing and sharing.
Recipients: Enter the email addresses of the individuals who should receive this report. You can add multiple people by pressing Enter or Tab after each address.
Add me to the recipient list: Select this checkbox to automatically include your own email address. This will use the email address associated with your current login.
Once you are done with this configuration, click on the “Send Email” button.
Duplicate Report
To create a view tailored to your specific needs, simply duplicate an existing report. This copy can then be safely modified by adjusting filters, layout, and preferences, allowing you to build a custom report without affecting the original.
Please note: Duplicating a report also copies all of its active filters. Before you duplicate, first ensure the filters on the original report are set to your requirements.
To create a Custom Report:
Select the report you want to duplicate.
Click the vertical 3-dot menu next to Manage Subscription button and select the Duplicate Report option from the dropdown.
3. Enter the preferred name and a short description of the report and click Duplicate. Your custom report is created.
Once the report is created, you can customize your view by applying filters and organising the table columns.
Filtering the Report
To refine the data and focus on specific information, you can apply filters based on various categories like Account Name, Instance ID, Product ID and so on.
How to Apply Filters
To open the filter panel, click the Gear icon at the top right, below the vertical 3-dot menu.
Enable the toggle button on the category you want to filter.
Choose a logical operator to define the condition (e.g., equal or does not equal).
Enter the specific value you want to search for. You can combine multiple filters to narrow your results even further.
Example: Filter for an Account Name that contains "Global" AND a Product ID that is "Product-123".
After setting your criteria, click the Apply button.
Using Your Filtered View
The report will instantly update to display only the data that matches your filters. You can then email this customized, filtered view.
Add Column
You can add or remove the desired columns to the report table. For this, follow the given steps:
Click on the Gear icon at the top right, below the vertical 3-dot menu.
In the Customize Report pane that opens, select the Columns tab.
Select (check) or deselect (uncheck) the fields you want to display in the report.