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Get started with Exchange Online data protection

Protect emails, contacts, calendars, notes, and tasks.

Updated this week

License editions: To understand the applicable license editions, see Plans & Pricing.


Using inSync, you can protect and back up Exchange Online data, which includes emails, contacts, calendars, notes, and tasks.

As an inSync Cloud administrator and user, you can retrieve and restore or download Exchange Online data in the event of accidental deletion or malicious activities for future reference and business continuity.

You can manage the Exchange Online through the following options:

  • Monitor the status of Exchange Online using Alerts.

  • Get insights into the ongoing backup and restore activities on your Exchange Online using Live Activities.

  • Generate reports to view a summary of events and activities that have occurred during a specific period.

The inSync with Data Governance feature allows you to analyze and identify user data backup usage trends, globally search and filter files and folders across all devices, and set up real-time alerts to handle IT issues proactively. You can also view and track the activities of inSync users and administrators using Audit Trails.

You can preserve the user's Exchange Online backup data and avoid data deletion by placing the users on legal hold. You can then access the user's legal hold data from Microsoft 365 by using WebDAV.


inSync offers the following benefits while protecting the Exchange Online data:

  • A single access point to view and manage user's Exchange Online data.

  • Automatically scan the data for compliance violations, thereby reducing the amount of time that IT personnel spend manually collecting and managing data.

  • Enable administrators to search and locate any file across all Exchange Online data.

  • Proactively track, monitor, and get notified of Exchange Online app data compliance risks in your organization.

  • Get complimentary licenses for shared and resource mailboxes.

πŸ“ Note

  • Microsoft 365 licenses give you 50% complimentary licenses for shared/resource mailboxes without any extra storage.
    ​For example, If you have 100 licenses with Microsoft 365, you will get an additional 50 licenses only for shared and resource mailboxes. If the storage quota is 5000 GB, then 5000 GB is shared with 100 Microsoft 365 users and 50 shared and resource mailboxes.

  • You can purchase more shared and resource mailboxes in addition to complementing licenses. Contact support to learn more.

Supported Microsoft 365 editions

inSync supports the following Microsoft 365 editions:

  • Microsoft 365 For Business

    • Microsoft 365 Business Basic

    • Microsoft 365 Business Standard

    • Microsoft 365 Business Premium

  • Microsoft 365 For Enterprise

    • Microsoft 365 E3

    • Microsoft 365 E5

    • Microsoft 365 F3

  • Office 365 For Enterprise

    • Office 365 E1

    • Office 365 E3

    • Office 365 E5

  • Government

    • Office 365 E1

    • Office 365 E3

    • Office 365 E5

  • Education

    • Office 365 A1

    • Office 365 A3

    • Office 365 A5

Data protected for Exchange Online

The following data is backed up for the Exchange Online app:

  • Mailbox (for the individual user, room, equipment, and shared)

  • Contacts

  • Calendar events along with links to the attachments

  • Emails with attachments ( File (inline) attachments and Item Attachments)

  • Draft emails

  • Archived emails with attachments

  • Notes – Entire Notes folder within the Exchange Online server mailbox of a user

  • Tasks within the Exchange Online server mailbox of a user

    • Within the Tasks folder, you can back up the following:

      • All tasks folders' data, irrespective of their status or categorization, such as Active, Overdue, and Complete.

      • Messages that are flagged as important

      • Task attributes such as start and due date, status, subject, priority, and reminder

      • Attachments associated with tasks include OneDrive, Group Files, Links, Outlook attachments, and files uploaded from a device.

πŸ“ Note

To know the limitations for Item attachments see, backup and restore limitations.

Recoverable Items folders

  • Deletions

  • Purges

Archival properties for Email from Archive mailbox

  • ItemClass

  • Sensitivity

  • WebClientReadFormQueryString

Supported inSync tasks for Exchange Online

Backup of data


Restore of data to a custom location


Download of data by inSync Cloud administrator and inSync user


πŸ“ Note

inSync user can download data from inSync Web only.

* Enterprise Search


Legal Hold


** Scan the data for compliance risks


*Enterprise Search is not supported for Tasks.

Enterprise Search feature availability may be limited based on the license type, region, and other criteria. To access this feature, contact your Account Manager or Support. For more information, see Enterprise Search backed up data to restore.

**Administrators cannot delete, resolve, or quarantine the violations. inSync for Exchange Online only supports scanning of data to proactively track, monitor, and get notified of data compliance risks.

Required permissions for access to Exchange Online

For more information about the required permissions to access and protect Exchange Online data, see Microsoft 365 App Permissions for Druva App.

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