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This article details the ServiceNow Integration available within the Druva MSC console for MSP.

Introduction to ServiceNow Integration- MSP

This guide covers Configuring Customer Mappings for ServiceNow in the MSC console

Configure Customer Mappings for ServiceNow- MSP

This article covers the ServiceNow Ticketing setup within the Druva Managed Services Center (MSC) console.

ServiceNow Ticketing for MSP

This article explains how Druva alerts map to Syslog severities and trigger ServiceNow tickets.

Druva Alert Severities and ServiceNow Ticket Generation- MSP

ServiceNow for MSP

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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