This article contains steps to restart the inSync service and processes on Windows devices. An administrator may use these scripts to temporarily stop and then start the inSync services as part of a troubleshooting process.

Note that these commands need to be executed using an administrator elevated command prompt.

Run the following script to stop the inSync service and processes -

net stop inSyncCPHService

TIMEOUT -t 10

taskkill /f /im inSync.exe

taskkill /f /im inSyncAgent.exe

taskkill /f /im inSyncCPHwnet64.exe

taskkill /f /im inSyncUSyncer.exe

taskkill /f /im inSyncUpgrade.exe

Run the following script to start the inSync service -

net start inSyncCPHService

Note - once the inSync CPH Service is started, the corresponding inSync processes will also start

net stop inSyncCPHService

TIMEOUT -t 10

taskkill /f /im inSync.exe

taskkill /f /im inSyncAgent.exe

taskkill /f /im inSyncCPHwnet64.exe

taskkill /f /im inSyncUSyncer.exe

taskkill /f /im inSyncUpgrade.exe

net start inSyncCPHService

Alternatively, the administrator can use Task Manager / Services.msc to stop and start the inSync service and processes.

Note - Task Manager / Services.msc to be started with administrator elevated permissions

To Stop inSync service and processes -

Step 1 - Open the command prompt using run as administrator -

Step 2 - Run taskmgr

Step 3 - Go to Services ➜ Search for inSyncCPHService ➜ Right click ➜ Select Stop

Step 4 - Go to Details ➜ Search for the processes starting with inSync ➜ Right click ➜ Select “End task”

Once all the inSync related processes are terminated, then the inSync will be in an inactive state.

To Start inSync service and processes -

Step 1 - In the administrator elevated Task Manager ➜ Go to Services ➜ Search for inSyncCPHService ➜ Right click ➜ Select Start

Note - once the inSync CPH Service is started, the corresponding inSync processes will also start