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Antivirus recommendations for inSync/Endpoint Client

Updated over a week ago

Overview

Antivirus and third-party encryption software can interfere with inSync operations by locking active files and folders during real-time or on-access scans. This interference may cause:

  • Configuration file corruption

  • Unexpected application behavior

  • Local database corruption

  • Loss of data references

To prevent these issues, Druva strongly recommends adding exclusions for inSync application files, folders, and processes in your antivirus configuration.

Why Exclusions Are Critical

File Locking Issues

  • Antivirus software frequently locks files during scanning

  • Locked database files prevent inSync from updating references

  • This can lead to data corruption and sync failures

False Positive Detection

  • Antivirus may quarantine or delete frequently accessed inSync files

  • Database and log files are often flagged as suspicious due to high activity

Antivirus Exclusion Configurations

For inSync Cloud (AD Connector)

AD Connector Server Exclusions

Folders to Exclude:

C:\Program Files\Druva\
C:\ProgramData\Druva\
C:\Windows\Temp\Druva\
[Custom installation directory if different]

Processes to Exclude:

ADConnector.exe

For inSync Client (Version 7.2.0 and Later)

Windows Client

Folders to Exclude:

C:\Program Files\Druva\inSync\
C:\Program Files (x86)\Druva\inSync\
C:\ProgramData\Druva\inSync\
%USERPROFILE%\AppData\Local\Druva\inSync\
%USERPROFILE%\AppData\Roaming\Druva\inSync\

Processes to Exclude:

inSync.exe
inSyncAgent.exe
inSyncCPHwnet64.exe
inSyncUpgrade.exe
inSyncUsyncer.exe
inSyncDataplane.exe

Process Locations:

  • C:\Program Files\Druva\inSync\X.X.X\amd64\ (where X.X.X is the version number)

  • C:\Program Files (x86)\Druva\inSync\X.X.X\amd64\ (for 32-bit installations)

macOS Client

Folders to Exclude:

~/Library/Application Support/inSync/
~/Library/Preferences/com.druva.insync.plist
/var/log/inSync

Processes to Exclude:

inSync
inSyncDecommission
inSyncUpgradeDaemon
inSyncUpgrade

Process Locations:

  • /Applications/Druva inSync.app/Contents/MacOS/

Note: These processes are hidden by default. Use ps -ef | grep -i inSync

in Terminal to view them.

Linux Client

Folders to Exclude:

/opt/Druva/
/home/<username>/.inSync/

Note: Replace <username> with the actual username for user-specific paths.

Processes to Exclude:

inSync


Implementation Steps

  1. Access your antivirus console or settings panel

  2. Navigate to exclusions/exceptions settings

  3. Add folder exclusions using the paths listed above for your platform

  4. Add process exclusions for the specified executables

  5. Save and apply the configuration

  6. Restart inSync services if necessary

  7. Verify exclusions are working by monitoring inSync logs for antivirus-related errors


Troubleshooting

Common Issues and Solutions

Q: inSync is still experiencing issues after adding exclusions. What's next?

  1. Verify all paths and processes are correctly excluded

  2. Check if your antivirus has separate real-time and scheduled scan exclusions

  3. Ensure exclusions apply to all scan types (real-time, full system, custom scans)

  4. Review inSync logs for specific error messages

  5. Contact Druva support with log details

Q: How do I know if antivirus interference is affecting inSync?

A: Look for these indicators:

  • Sync failures or delays

  • inSync services are failing to start

  • Antivirus alerts about inSync processes


Best Practices

  • Configure exclusions before installing inSync to prevent initial conflicts

  • Apply exclusions to both real-time and scheduled scans

  • Regularly review and update exclusions when upgrading inSync versions

  • Document your exclusion settings for future reference

  • Test backup and restore operations after implementing exclusions

  • Monitor inSync performance to ensure exclusions are effective

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