Overview
The Managed Services Center provides administrators the capability to manage and monitor service plans, customers, products, and alerts. However, administrators must sign in to the Managed Services Center to perform an activity.
Sign in using MSC account credentials
Logging into the MSC portal requires two-factor authentication. You need to specify the email address, password, and verification OTP to log into the portal successfully.
The account details are available in the activation email that Druva sends to the MSP administrators. Similarly, the verification OTP is sent to the registered email address.
For every new administrator, the MSC portal sends the activation email to the registered email address.
Procedure
Open the Managed Services Center login page
https://msplogin.druva.com/auth/login/Enter the email ID of your administrator account, and then click Next.
Enter the password and click Submit.
Enter the verification OTP sent to your registered email address, and then click Verify.
After getting access to the Managed Services Center (MSC), the Managed Service Providers (MSP) administrator can configure the MSC according to their business requirements.
Sign in using Single Sign-on (SSO)
If you are already signed in through your IdP, you must select the Druva Managed Services Center app in your IdP. With this action, you can directly sign in to Managed Services Center using your IdP. If you are not signed in to your IdP, perform the following steps to sign in using SSO.
Procedure
Open the Managed Services Center login page
https://msplogin.druva.com/auth/login/Enter the email ID of your administrator account, and then click Next. The SSO authentication page appears.
Enter your IdP username and password on the SSO authentication page, and then click Sign in.
Sign in as a failsafe administrator
If the Failsafe option is enabled, all the MSP Administrators can use both SSO and password login mechanisms to gain access to Managed Services Center.
Procedure
Open the Managed Services Center login page
https://msplogin.druva.com/auth/login/Enter the email ID of your administrator account, and then click Not using Single Sign-On ?
Enter your account password, and then click Submit.
Enter the verification OTP that we have sent to your registered email address, and then click Verify.